Dain Rauscher

Hello ***,I have received a complaint from the Revdex.com regarding a truss order that we supplied to you for your home in BaddeckFirst of all, we appreciate your business and I apologize that this ever got to this point. Without speaking with any of the people involved I will be
more than happy to refund you the cost to repair your truss of $You are absolutely correct in that we had clearly made a mistake and it was a cost savings to us to have your carpenter fix the trusses rather than us rebuild and deliverI apologize for the lack of customer service in respect to this small amount and I will speak to all those involved and make sure this does not happen to another of our customers in the future.Thank you for taking the time to report this and although I never like to hear of any poor service, I am glad to be aware of it so we can correct itI will forward you a cheque to the mailing address we have on fileWe will send this in the mail today so you should see it within a few days.Once again I apologize for the error and we do appreciate the business you had sent our way. If you have any questions or would like to speak to me at anytime please feel free to call me at any of the number below.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me