Dainoff Designs

Revdex.com Serving NJWhitehorse-Hamilton Square RdBuilding A, Suite 202Hamilton, NJ Case ID [redacted] We are responding toa complaint filed by [redacted] for service done on June 13, andJune 15, On June 13, HometownPool Supply provided swimming pool opening services to [redacted] that sherequested The pool was openedproperly, all services were provided and chemicals added All services included are noted on ourwebsite www.hometownpools.com, inour catalog mailed advertising, and in opening letters often mailed tocustomers [redacted] paid by a signedcheck and signed the invoice Poolopenings do NOT include any repairs to equipment [redacted] called tocomplain about an issue with her chlorinator There is apparently some misunderstanding about the nature of theproblem with the chlorinator between [redacted] and the person who scheduled theservice call [redacted] was scheduled for a service call during the busiest part ofour season – between Memorial Day and 4th of July – and theappointment was squeezed in to a packed schedule without making her wait thecurrent two-to-three-week delay for service for a non-emergency call On Monday, June 15, one of our veryexperienced service techs went to check [redacted] ***’s chlorinator She was not home for the service call – butthat is certainly common in our business The chlorinator was working properly, and is properly plumbed The service tech left a receipt in hermailbox [redacted] ***’scomplaints are that she wanted the chlorinator MOVED – which is clearly amiscommunication, and that we left the receipt at the back of her mailbox – whichshe did not find easily enough Achlorinator cannot simply be “moved” or changed position Any plumbing that creates additional elbowsrestricts water flow; it is also a comparatively time intensive service call –and absolutely would have been asked to wait two to three weeks, if it was evenrecommended Secondly, the chlorinatorshows no functional issues of being “improperly” installed; it is in line withthe filter and pump system as needed Achlorinator is a passive device, and has no “operating” parts Thechlorinator was not installed as part of the opening, and we have no obligationto “re-install” it Nothing to do withthe chlorinator has anything to do with the pool opening service [redacted] feels shewas spoken to rudely, and that Lynne seemed rushed Yes, Lynne is rushed, and we apologizesincerely that [redacted] did not like her tone Lynne is an extremely knowledgeable andvalued employee, and we always hope to make our customers feel welcome So [redacted] has our apologies for thehectic atmosphere this time of year However, [redacted] ***has stopped payment on the check for the opening service She has now received a full pool opening,chemicals, and a service call – and has paid nothing for any of it And because she didn’t feel someone spokenicely enough to her, she is filing complaints with the Revdex.com and ConsumerAffairs Hometown Poolsprovided all services as advertised, went above and beyond for [redacted] inscheduling additional service work, and has done nothing wrong We will continue efforts to collect thebalance due for the pool opening Wewish [redacted] a safe and enjoyable swimming season If you haveadditional questions or concerns, please feel free to contact me (email isbest!)L K [redacted] [email protected] [redacted]