Daiwa Corporation

Dear Mr [redacted] ,As you've stated this warranty issue has been under review for some timeYou have made several calls into our customer service and they have been escalated through the proper chain of commandOur customer service manager offered for you to cut the rod in two pieces so that you wouldn't have to pay additional shipping and that request was denied by you We intentionally directed you to our VP of Sales due to the unprofessional nature of your calls Per your complaint you've stated that you submitted the information neededWe have not received your fishing rod Daiwa's policy is clearly stated on the hangtagsUnder our policy , for more than years, we must see the rod to verify warranty status as well as getting any replaced products out of the market so that it is not returned through another store for additional credit We have tried on numerous occasions to accommodate you with your warranty situationWe would be happy to assist you once we receive your rodThank you,Warranty Claims/ResolutionDaiwa Corporation

Dear Mr***,We received your Lexa400PWR-P on 6/29/(six days prior to your complaint), after issuing a call tag to pick up at no charge to youWe understand that you had an extensive conversation with one of our CSR's [redacted] as to how to properly use a baitcast reel since it was a first time experience for youUnfortunately, at the time we received your reel we had to stop production due to inventory for daysOnce we resumed our regular business schedule we proceeded on our after service reelsSummer is a peak season for after reel service and the turnaround time is 2-weeks (not including shipping time)We were very happy to pick up your reel , repair it and send it back to you at no charge Kind RegardsClaims Resolution Dept

Dear Mr***, We received your Lexa400PWR-P on 6/29/(six days prior to your complaint), after issuing a call tag to pick up at no charge to youWe understand that you had an extensive conversation with one of our CSR's [redacted] as to how to properly use a baitcast reel since it was a first time experience for youUnfortunately, at the time we received your reel we had to stop production due to inventory for daysOnce we resumed our regular business schedule we proceeded on our after service reelsSummer is a peak season for after reel service and the turnaround time is 2-weeks (not including shipping time)We were very happy to pick up your reel , repair it and send it back to you at no charge Kind Regards Claims Resolution Dept

Mr [redacted] , We would be happy to help you with your rodPer our company policy , please send it back to Daiwa so that we can inspect your productYou are welcomed to break you rod in four pieces prior to shipment Thank you,Warranty Claims/ResolutionDaiwa Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Aside from the continue unjust practices by Daiwa corporation this does not resolve my whole issue and they continue to ignore it I have lost money and clients over this broken rod and feel it ridiculous that they are still requesting me t pay to ship this piece of trash back to them and on top of that continue to ignore the clear fact they owe more than a simple warranty exchange They need to send me a shipping label and ample compensation for costing myself and my business

Mr***,
We would be happy to help you with your rodPer our company policy , please send it back to Daiwa so that we can inspect your productYou are welcomed to break you rod in four pieces prior to shipment
Thank you,
Warranty Claims/Resolution
Daiwa Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response by Daiwa is a blatant lie and is completely laughable It also further proves my point as to their direct lack of concern and desire to resolve this issue I was NEVER passed up the chain to resolve me concerns, I forced my way up the chain as several members of their management team took turns lying about being a department manager/director The VP NEVER spoke with me, I left him several messages none of which he ever returned and the only time I got him on the phone, I identified myself and he hung up on me! Again proving this company's direct and complete disregard for customer service and for honoring their warranty I advised several of their representatives as well as their so called management/directors that the cost of shipping back a 9' rod and finding a container large enough to accommodate such a large item was not possible I live above my post office and my post manager told me flat out that They would not ship a item that long and They did not have a container that accommodate a package of that size After explaining this to multiple representatives and their management staff they continued to not care and boast the company line "You must return the rod before we will replace it" Attached you will see the warranties they place one their rods; no where on their warranty does it state the rods MUST be sent in to honor their warranty Additionally, as you can see by their pathetic excuse for a response, no where do they address my repeated concerns that I am a business owner and that broken rod has cost me several clients which are my livelihood Since this whole issue has happened I have had to purchase more rods out of my pocket to compensate the losses I was incurring from my lost business.At this point I feel it more than justifiable to not only ask, but demand that I not only receive my replacement rod but also an additional rod for my losses incurred from lost clients and I also believe that either a check or company line of credit of $as a form of punitive damages caused by their negligence and refusal to accommodate my circumstances, lying, and refusal to work with me as whole which can easily be proven by my email chain I have with their customer service representatives and the phone records I have proving I CALLED them to resolve this issue on MULTIPLE occasions including the calls to their VP that were NEVER returned!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response by Daiwa is a blatant lie and is completely laughable It also further proves my point as to their direct lack of concern and desire to resolve this issue I was NEVER passed up the chain to resolve me concerns, I forced my way up the chain as several members of their management team took turns lying about being a department manager/director The VP NEVER spoke with me, I left him several messages none of which he ever returned and the only time I got him on the phone, I identified myself and he hung up on me! Again proving this company's direct and complete disregard for customer service and for honoring their warranty I advised several of their representatives as well as their so called management/directors that the cost of shipping back a 9' rod and finding a container large enough to accommodate such a large item was not possible I live above my post office and my post manager told me flat out that They would not ship a item that long and They did not have a container that accommodate a package of that size After explaining this to multiple representatives and their management staff they continued to not care and boast the company line "You must return the rod before we will replace it" Attached you will see the warranties they place one their rods; no where on their warranty does it state the rods MUST be sent in to honor their warranty Additionally, as you can see by their pathetic excuse for a response, no where do they address my repeated concerns that I am a business owner and that broken rod has cost me several clients which are my livelihood Since this whole issue has happened I have had to purchase more rods out of my pocket to compensate the losses I was incurring from my lost businessAt this point I feel it more than justifiable to not only ask, but demand that I not only receive my replacement rod but also an additional rod for my losses incurred from lost clients and I also believe that either a check or company line of credit of $as a form of punitive damages caused by their negligence and refusal to accommodate my circumstances, lying, and refusal to work with me as whole which can easily be proven by my email chain I have with their customer service representatives and the phone records I have proving I CALLED them to resolve this issue on MULTIPLE occasions including the calls to their VP that were NEVER returned!
Regards,
*** ***

Dear Mr***,
As you've stated this warranty issue has been under review for some timeYou have made several calls into our customer service and they have been escalated through the proper chain of commandOur customer service manager offered for you to cut the rod in two pieces
so that you wouldn't have to pay additional shipping and that request was denied by you We intentionally directed you to our VP of Sales due to the unprofessional nature of your calls. Per your complaint you've stated that you submitted the information neededWe have not received your fishing rod Daiwa's policy is clearly stated on the hangtags. Under our policy , for more than years, we must see the rod to verify warranty status as well as getting any replaced products out of the market so that it is not returned through another store for additional credit. We have tried on numerous occasions to accommodate you with your warranty situationWe would be happy to assist you once we receive your rod.
Thank you,
Warranty Claims/Resolution
Daiwa Corporation

Dear Mr. [redacted],As you've stated this warranty issue has been under review for some time. You have made several calls into our customer service and they have been escalated through the proper chain of command. Our customer service manager offered for you to cut the rod in two pieces so that...

you wouldn't have to pay additional shipping and that request was denied by you.  We intentionally directed you to our VP of Sales due to the unprofessional nature of your calls.  Per your complaint you've stated that you submitted the information needed. We have not received your fishing rod . Daiwa's policy is clearly stated on the hangtags. Under our policy , for more than 30 years, we must see the rod to verify warranty status as well as getting any replaced products out of the market so that it is not returned through another store for additional credit.  We have tried on numerous occasions to accommodate you with your warranty situation. We would be happy to assist you once we receive your rod. Thank you,Warranty Claims/ResolutionDaiwa Corporation

Dear Mr. [redacted],
We received your Lexa400PWR-P on 6/29/15 (six days prior to your complaint), after issuing a call tag to pick up at no charge to you. We understand that you had an extensive conversation with one of our CSR's [redacted] as to how to properly use a baitcast reel since it was a...

first time experience for you. Unfortunately, at the time we received your reel we had to stop production due to inventory for 3 days. Once we resumed our regular business schedule we proceeded on our after service reels. Summer is a peak season for after reel service and the normal turnaround time is 2-3 weeks (not including shipping time). We were very happy to pick up your reel , repair it and send it back to you at no charge.  
Kind Regards
Claims Resolution Dept

Mr. [redacted], We would be happy to help you with your rod. Per our company policy , please send it back to Daiwa so that we can inspect your product. You are welcomed to break you rod in four pieces prior to shipment.  Thank you,Warranty Claims/ResolutionDaiwa Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Aside from the continue unjust practices by Daiwa corporation this does not resolve my whole issue and they continue to ignore it.  I have lost money and clients over this broken rod and feel it ridiculous that they are still requesting me t pay to ship this piece of trash back to them and on top of that continue to ignore the clear fact they owe more than a simple warranty exchange.  They need to send me a shipping label and ample compensation for costing myself and my business.

Dear Mr. [redacted],We received your Lexa400PWR-P on 6/29/15 (six days prior to your complaint), after issuing a call tag to pick up at no charge to you. We understand that you had an extensive conversation with one of our CSR's [redacted] as to how to properly use a baitcast reel since it was a first time...

experience for you. Unfortunately, at the time we received your reel we had to stop production due to inventory for 3 days. Once we resumed our regular business schedule we proceeded on our after service reels. Summer is a peak season for after reel service and the normal turnaround time is 2-3 weeks (not including shipping time). We were very happy to pick up your reel , repair it and send it back to you at no charge.  Kind RegardsClaims Resolution Dept