Dakota Ridge Apartments

I wanted to reach out to you about to a recent complaint case submitted from [redacted], prior resident at Dakota Ridge Apartments. I am the community manager at Dakota Ridge Apartments and it was I who spoke to [redacted] directly. Below is an overview of the aforementioned case: [redacted] was...

signed up for recurring payment. He made a partial payment by check  for the amount of $566.50 in April (he and roommate split the rent). [redacted] decided to move back home, but he didn't turn off the recurring option. *Only the resident can turn off this option as we don’t have access to their account. So his check was cashed and an online payment was processed as well. He asked for a refund, but I told him we do not process refunds when an account is still active (roommate remained on lease). I told him that refunds are processed when a resident has given up possession of the apartment and all keys have been turned in. I added that because his roommate is still an active lease holder, a refund can only be processed when the roommate moves out. I did mention to him and roommate that they could work something out where current resident pays partial rent in May and gives past resident $566.50. The information I provided to [redacted] is based off company policy. In regards to getting a refund, [redacted]’s statement, “I was told it would be issued May 13th when the lease was officially over”, is fabricated.