DAL Air Conditioning and Heating, Inc. Reviews (1)
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DAL Air Conditioning and Heating, Inc. Rating
Description: Air Conditioning Contractors & Systems, Air conditioning & Heating Contractors - Residential
Address: 916 E. Impala Avenue #104, Mesa, Arizona, United States, 85204
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Review: DAL A/C arrived 6/25/2013 to perform a checkup on my A/C unit for a fee of $75.00. The checkup was to include the A/C unit AND the air handler in the attic. The technician did not check the air handler and can only assume he was too lazy. Contacted DAL on 6/26/2013 and the owner [redacted] indicated the air handler inspection is part of the $75.00 service and they would send a technician to fulfill their obligation. Four phone calls later with the latest on 7/29/2013, [redacted] has not performed the required service.Desired Settlement: I really feel a full refund is applicable as I now have to pay another company to service my A/C that DAL should have done in the beginning over a month ago.
Business
Response:
8.2.13 - We contacted Mr. [redacted] apologized for the inconvenience this has been. We have scheduled a tech to go to Mr. [redacted]'s house today, and we have printed a refund check in the amount of $75.00 the tech will hand deliver to Mr. [redacted]. Thank you,[redacted] A/C
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,