Dalco Construction, Inc.

ORIGINALLY ON 8/10/15 CUSTOMER ASKED US TO LOOK AT HIS BELTS AS WE DID FOR FREE, CUSTOMER WAS ADVISED A/C BELT IS MISSING AND A/C COMPRESSOR IS SEIZED, WILL NEED REPAIRS. CUSTOMER BROUGHT BACK MOTOR HOME ON 8/31/15 FOR REPLACEMENT OF BELTS AND A/C COMPRESSOR, CUSTOMER ALSO SAID TO LOOK AT THE ...

FUEL FILLER HOSE HE IS HAVING A HARD TIMING FILLING GAS TANK. CUSTOMER ALSO SAID ENGINE TEMPERATURE IS READING HIGH ON THE TEMPERATURE GAUGE WHEN CLIMBING HILLS PERFORM DIAGNOSTIC.TECHNICIAN ORDERED COMPRESSOR ON 8/31/15, COMPRESSOR WAS RECEIVED IN TWO DAY BUT WAS WRONG FROM THE PARTS STORE, IT TOOK PART STORE SEVERAL ATTEMPTS AND 6 TOTAL DAYS TO GET US THE CORRECT A/C COMPRESSOR. TECHNICIAN INSTALLED NEW A/C COMPRESSOR, BELTS AND A/C SERVICE ON 9/8/15, DURING THIS TIME THE TECHNICIAN CHECKED THE HEATING PROBLEM AND FOUND FAN CLUTCH IS NOT ENGAGING AND WILL NEED REPLACED. TECH ALSO RECOMMENDED THERMOSTAT AND RADIATOR CAP THAT SEEPING. CUSTOMER DENIED THESE REPAIRS KNOWING THAT ENGINE MAY OVER HEAT ON 9/9/15.TECHNICIAN INSPECTED THE FUEL FILLER PIPE AND FOUND THE VENT HOSE COMPLETELY BENT OVER NOT ALLOWING TANK TO VENT WHILE FILLING, TECH INSTALLED NEW VENT HOSE AS CUSTOMER APPROVED US TO DO, THIS ALL WE FOUND AT THIS TIME, NOT KNOWING IF THERE IS ANY OTHER REPAIRS NEEDED UNTIL GAS TANK CAN BE FILLED TO SEE IF THERE IS ANY OTHER PROBLEMS.ON 9/9/15 CUSTOMER CAME AND ADVISED US THAT HE IS TAKING HIS VEHICLE AND WAS VERY PERSISTENT, CUSTOMER WAS ADVISED THAT IT IS NOT FINISHED AND FURTHER DIAGNOSTICS AND REPAIRS ARE NEEDED TO COOLING SYSTEM AND A/C SYSTEM. CUSTOMER DEMANDED HIS VEHICLE. WE EXPLAINED TO HIM AND SHOWN CUSTOMER THAT PARTS WHERE JUST INSTALLED. CUSTOMER DID NOT WANT TO GIVE US ANY FURTHER TIME FOR DIAGNOSTICS AND REPAIRS. CUSTOMER WAS SAYING HURTFUL AND MISLEADING COMMENTS. CUSTOMER WAS ADVISED THAT THIS FACILITY EMPLOYES ASE CERTIFIED TECHNICIAN AND ARE VERY KNOWLEDGEABLE, ADVISED CUSTOMER THERE IS NO INFORMATION AVAILABLE ON ARE MITCHELL MANUAL FOR THIS MOTOR HOME FOR WIRING DIAGRAMS, I ADVISED THE CUSTOMER THAT MOTOR HOME WAS NOT READY TO BE PICKUP UP AND THAT WE WILL HAVE TO CALL FLEET WOOD TO GET WIRING DIAGRAM FOR THE A/C SYSTEM TO SEE WHERE THE FUSE MIGHT BE. CUSTOMER INSISTED ON TAKING MOTOR HOME BECAUSE HE IS GOING ON A TRIP AS HE NEVER TOLD US THAT HE NEEDED MOTOR HOME UNTIL HE JUST SHOWED UP.  WE DID NOT HAVE ANY TIME TO CALL FLEET WOOD TO GET WIRING DIAGRAM INFORMATION DO TO IMPATIENCE OF THE CUSTOMER. THE TECH BLINDLY WENT LOOKING FOR A BLOWN FUSE NOT KNOWING WHERE IT MIGHT BE, FUSE BLOCK FUSES WHERE GOOD, ALL WIRING LOOKS GOOD THAT WE COULD ACTUALLY SEE, WE KNEW MOST LIKELY IS A BLOWN FUSE BUT CUSTOMER DID NOT WANT TO WAIT OR PAY FOR THE TIME TO FIND THE PROBLEM THAT THE FAULTY COMPRESSOR HAS CAUSED WITCH WAS NOT IN THE ESTIMATE TO FIND AS I EXPLAINED TO CUSTOMER, WE WHERE CHARGING HIM FOR THE REPLACEMENT OF THE COMPRESSOR AND BELT AS THIS IS ALL WE KNEW WHAT WAS WRONG AT THE TIME FOR THE A/C SYSTEM. CUSTOMER WAS VERY IRRITABLE, IGNORANT AND IN PATIENT OF REPAIRING THIS VEHICLE AND ACCUSING A-1 AUTO THAT WE SHOULD FIX THIS FOR FREE WHEN IN FACT THIS HAS NOTHING TO DO WITH REPLACING THE COMPONENTS THAT HE REQUESTED. THIS IS A PROBLEM THAT NEEDS REPAIRED BUT HE IS NOT WILLING TO GIVE US THE TIME OR PAY US FOR THE NEW FOUND PROBLEM. CUSTOMER AND I AGREED TO HAVE HIM PAY FOR THE PARTS AS HE WILL RETURN FOR FINISH REPAIRS, WE HONORED HIS WORD. HE WILL RETURN FOR REPAIRS WHEN HE COMES BACK OFF HIS TRIP SO HE SAID.  NOW THAT CUSTOMER HAS RETURNED OFF HIS TRIP HE DOES NOT WANT TO COOPERATE AND HE WILL NOT BRING HIS VEHICLE BACK THINKING THAT WE DID NOT FINISH THE REPAIR AS WE TALKED ABOUT ON 9/9/15. WE ADVISED HIM THAT HE WOULD NOT GIVE US THE TIME TO FINISH THE REPAIRS. THIS IS DO TO HIS IGNORANCE. [redacted] DID NOT HONOR HIS WORD, HE THINKS HE DOES NOT HAVE TO PAY FOR THE LABOR REPAIRS THAT WE PERFORMED CORRECTLY ON THIS VEHICLE. CUSTOMER OWES US THE MONEY THAT HE SIGNED FOR ON THE ESTIMATE AND REPAIR ORDER, WE LOST ALL LABOR AND TIME BECAUSE OF HIS IGNORANCE AND BAD ATTITUDE. NOW WE HAVE TO TAKE HIM TO SMALL CLAIMS COURT TO GET THE $637.50 THAT HE OWES A-1 AUTO. AND THIS WAS AT A DISCOUNT TO HIM, [redacted] HAS WRITTEN THIS LETTER TO Revdex.com BECAUSE HE IS TRYING TO JUSTIFY HIS THINKING AND ACTIONS AND NOW CAUSING US TO TAKE MORE TIME OUT OF OUR DAY TO WRITE THIS LETTER, WHAT A WASTE OF OUR TIME AND MONEY.  [redacted] IS A THIEF AND A LIAR.CUSTER IS SQUEING HIS WORDS TO FLEETWOOD AND SAYING THINGS THAT ARE NOT CORRECT, CUSTOMER IS NOT BEING HONEST JUST WANT TO CAUSE UNEEDED PROBLEMS AND WANTS TO BLAME US FOR HIS PROBLEMS,  THERE IS FURTHER REPAIRS AND DAGNOSTICS THAT ARE NEEDED ON THIS VEHICLE, CUSTOMER WANTS EVERYTHING FOR FREE AND THINKS ITS JUSTIFIED WHEN IN FACT ITS NOT, THIS CUSTOMER IS A CHEATER AND LIAR.

MESSAGE FROM BUSINESS: 1. ORIGINALLY ON 8/10/15 CUSTOMER ASKED US TO LOOK AT HIS BELTS AS WE DID FOR
FREE, CUSTOMER WAS ADVISED A/C BELT IS MISSING AND A/C COMPRESSOR IS SEIZED,
WILL NEED REPAIRS. The truth is: I made an appointment with A1 and brought
the vehicle to them on 8/10/15 to have
them replace the air conditioner belts. At that time they informed me that there would be no
charge because they said they suspected the A/C compressor was seized-up and
simply replacing the belts wouldn’t fix the problem.  They convinced me they were confident they could fix the
air conditioning and gave me a quote to have the work done.    CUSTOMER BROUGHT BACK
MOTOR HOME ON 8/31/15 FOR REPLACEMENT OF
BELTS AND A/C COMPRESSOR, CUSTOMER ALSO SAID TO LOOK AT THE  FUEL FILLER
HOSE HE IS HAVING A HARD TIMING FILLING GAS TANK. CUSTOMER ALSO SAID ENGINE
TEMPERATURE IS READING HIGH ON THE TEMPERATURE GAUGE WHEN CLIMBING HILLS
PERFORM DIAGNOSTIC.The above statement is partly
true.  However, checking the overheating was
something I asked them to do when I called later on several occasions to find
out if the vehicle was ready.   Vital information regarding my
initial conversation with them is missing here. 
When I made the appointment to take the vehicle in for the repair I made it clear to them that I needed it at the latest by 9/9/15 because we had made
reservations for a planned trip to Washington State on 9/10 for a family function and
to bring my mother back with us.  Never during the time in
which they possessed our vehicle did they indicate to me that they could not
complete the job by then.     TECHNICIAN
ORDERED COMPRESSOR ON 8/31/15, COMPRESSOR WAS
RECEIVED IN TWO DAY BUT WAS WRONG FROM THE PARTS STORE, IT TOOK PART STORE
SEVERAL ATTEMPTS AND 6 TOTAL DAYS TO GET US THE CORRECT A/C COMPRESSOR. TECHNICIAN
INSTALLED NEW A/C COMPRESSOR, BELTS AND A/C SERVICE ON 9/8/15, DURING THIS TIME
THE TECHNICIAN CHECKED THE HEATING PROBLEM AND FOUND FAN CLUTCH IS NOT ENGAGING
AND WILL NEED REPLACED. TECH ALSO RECOMMENDED THERMOSTAT AND RADIATOR CAP THAT
SEEPING. CUSTOMER DENIED THESE REPAIRS KNOWING THAT ENGINE MAY OVER HEAT ON 9/9/15.I was never informed by A1
Auto regarding the delay in getting the parts until I picked the vehicle up on 9/9/15.   On that date A1
Auto called and told me that the vehicle was ready to be picked up.  When I arrived at A1 the mechanic said, “Oh,
didn’t they tell you?  We couldn’t get
the A/C to work”.  At that time they demanded
payment-in-full for the job.TECHNICIAN INSPECTED
THE FUEL FILLER PIPE AND FOUND THE VENT HOSE COMPLETELY BENT OVER NOT ALLOWING
TANK TO VENT WHILE FILLING, TECH INSTALLED NEW VENT HOSE AS CUSTOMER APPROVED
US TO DO, THIS ALL WE FOUND AT THIS TIME, NOT KNOWING IF THERE IS ANY OTHER
REPAIRS NEEDED UNTIL GAS TANK CAN BE FILLED TO SEE IF THERE IS ANY OTHER PROBLEMS.I had inspected the vent hose earlier at home and found
that it was partially compressed, however when I forced air through it, it
appeared to be clear.  When A1 informed
me they had found and fixed the problem with the slow fueling, I thought they
had discovered a different issue than I had already addressed.  On my way home from A1 Auto that day I
attempted to put gas in the vehicle and experienced the exact same issue I had
before: only being able to add gas at the rate of 1 gallon every 50 to 60
seconds.   ON 9/9/15
CUSTOMER CAME AND ADVISED US THAT HE IS TAKING HIS VEHICLE AND WAS VERY
PERSISTENT, CUSTOMER WAS ADVISED THAT IT IS NOT FINISHED AND FURTHER
DIAGNOSTICS AND REPAIRS ARE NEEDED TO COOLING SYSTEM AND A/C SYSTEM. CUSTOMER
DEMANDED HIS VEHICLE. WE EXPLAINED TO HIM AND SHOWN CUSTOMER THAT PARTS WHERE
JUST INSTALLED. CUSTOMER DID NOT WANT TO GIVE US ANY FURTHER TIME FOR
DIAGNOSTICS AND REPAIRS. The truth is: I did not demand anything.  [redacted], the representative from A1 Auto
called my home and informed me that the vehicle was ready to be picked up,
otherwise I wouldn’t have gone there happily thinking they had finished the
job. When I arrived they informed me as I have stated above,
that they were unable to complete the job because they weren’t able to locate
the information they needed.  They also
informed me of their belief that the cause of the vehicle overheating on hills
was quite possibly due to a malfunctioning fan clutch.  They never stated succinctly that they knew
absolutely that was the problem.   CUSTOMER
WAS SAYING HURTFUL AND MISLEADING COMMENTS. CUSTOMER WAS ADVISED THAT THIS
FACILITY EMPLOYES ASE CERTIFIED TECHNICIAN AND ARE VERY KNOWLEDGEABLE, ADVISED
CUSTOMER THERE IS NO INFORMATION AVAILABLE ON ARE [redacted] MANUAL FOR THIS
MOTOR HOME FOR WIRING DIAGRAMS, I ADVISED THE CUSTOMER THAT MOTOR HOME WAS NOT
READY TO BE PICKUP UP AND THAT WE WILL HAVE TO CALL FLEET WOOD TO GET WIRING
DIAGRAM FOR THE A/C SYSTEM TO SEE WHERE THE FUSE MIGHT BE. CUSTOMER INSISTED
ON TAKING MOTOR HOME BECAUSE HE IS GOING ON A TRIP AS HE NEVER TOLD US THAT HE
NEEDED MOTOR HOME UNTIL HE JUST SHOWED UP.  WE DID NOT HAVE ANY TIME
TO CALL FLEET WOOD TO GET WIRING DIAGRAM INFORMATION DO TO IMPATIENCE OF THE
CUSTOMER. THE TECH BLINDLY WENT LOOKING FOR A BLOWN FUSE NOT KNOWING WHERE IT
MIGHT BE, FUSE BLOCK FUSES WHERE GOOD, ALL WIRING LOOKS GOOD THAT WE COULD
ACTUALLY SEE, WE KNEW MOST LIKELY IS A BLOWN FUSE BUT CUSTOMER DID NOT WANT TO
WAIT OR PAY FOR THE TIME TO FIND THE PROBLEM THAT THE FAULTY COMPRESSOR HAS
CAUSED WITCH WAS NOT IN THE ESTIMATE TO FIND AS I EXPLAINED TO CUSTOMER, WE
WHERE CHARGING HIM FOR THE REPLACEMENT OF THE COMPRESSOR AND BELT AS THIS IS
ALL WE KNEW WHAT WAS WRONG AT THE TIME FOR THE A/C SYSTEM. CUSTOMER WAS VERY
IRRITABLE, IGNORANT AND IN PATIENT OF REPAIRING THIS VEHICLE AND ACCUSING A-1
AUTO THAT WE SHOULD FIX THIS FOR FREE WHEN IN FACT THIS HAS NOTHING TO DO WITH
REPLACING THE COMPONENTS THAT HE REQUESTED.The truth:  Having managed to get
through this nearly illiterate, grammatically catastrophic rant, I have
underlined the items in the above paragraph which anyone who was actually in
the room that day would know are not true. 
It is true that I was understandably disappointed and frustrated by
their actions.  However my wife was
standing next to me and will validate that what I said to the employees was
neither hurtful nor misleading.  The lady
at the counter was obviously very upset about something which had happened
prior to our arrival and showed signs of serious emotional distress.  My wife is a mental health
professional who has worked for many years dealing with people who have
emotional issues and she and I both attempted to defuse the tension we both
felt the moment we walked in.   I suggested that I felt it
would be fair to pay for the parts they had installed, and since the job was
still incomplete, address the labor issue after we returned from out trip.  They all agreed with this and
the lady ([redacted]) at the counter telephoned someone (possibly her boss) and
got approval for this.  I hadn’t decided whether or
not I was going to bring the vehicle back to them because I felt their actions
up to that point were less than professional.It never crossed my mind that
I would ultimately refuse to pay them
for their labor because I had every intention to pay them.    I did not tell A1 of my concerns
about them at that time, but I did need some time to decide whether or not to
let them try to complete the job.  After I had gone home and was
able to acquire the needed wiring information from [redacted] in less than a few minutes, I decided it wouldn’t be prudent to allow them to
perform any additional work on my vehicle.We have only recently
returned from our trip to WA and have been dealing with a serious health condition
which my ninety two year old mother developed on our return, as well as a
number of family members visiting us since we arrived home.  We had planned to attempt to reconcile the
open issues with A1 as soon as possible, however after reading their feedback
we feel it would not be in our best interest for us to deal face-to-face with
such confrontational and angry people.       I was also interested in
seeing what their rebuttal would be before I had to deal with them again.   THIS IS A PROBLEM
THAT NEEDS REPAIRED BUT HE IS NOT WILLING TO GIVE US THE TIME OR PAY US FOR THE
NEW FOUND PROBLEM. CUSTOMER AND I AGREED TO HAVE HIM PAY FOR THE PARTS AS HE
WILL RETURN FOR FINISH REPAIRS, WE HONORED HIS WORD. HE WILL RETURN FOR REPAIRS
WHEN HE COMES BACK OFF HIS TRIP SO HE SAID.  NOW THAT CUSTOMER HAS
RETURNED OFF HIS TRIP HE DOES NOT WANT TO COOPERATE AND HE WILL NOT BRING HIS
VEHICLE BACK THINKING THAT WE DID NOT FINISH THE REPAIR AS WE TALKED ABOUT ON
9/9/15. WE ADVISED HIM THAT HE WOULD NOT GIVE US THE TIME TO FINISH THE
REPAIRS. THIS IS DO TO HIS IGNORANCE. [redacted] DID NOT HONOR HIS WORD, HE
THINKS HE DOES NOT HAVE TO PAY FOR THE LABOR REPAIRS THAT WE PERFORMED
CORRECTLY ON THIS VEHICLE. CUSTOMER OWES US THE MONEY THAT HE SIGNED FOR ON THE
ESTIMATE AND REPAIR ORDER, WE LOST ALL LABOR AND TIME BECAUSE OF HIS IGNORANCE
AND BAD ATTITUDE. NOW WE HAVE TO TAKE HIM TO SMALL CLAIMS COURT TO GET THE $637.50
THAT HE OWES A-1 AUTO. AND THIS WAS AT A DISCOUNT TO HIM, [redacted] HAS
WRITTEN THIS LETTER TO Revdex.com BECAUSE HE IS TRYING TO JUSTIFY HIS THINKING AND
ACTIONS AND NOW CAUSING US TO TAKE MORE TIME OUT OF OUR DAY TO WRITE THIS
LETTER, WHAT A WASTE OF OUR TIME AND MONEY.  [redacted] IS A THIEF AND A
LIAR.CUSTER IS SQUEING HIS
WORDS TO [redacted] AND SAYING THINGS THAT ARE NOT CORRECT, CUSTOMER IS NOT
BEING HONEST JUST WANT TO CAUSE UNEEDED PROBLEMS AND WANTS TO BLAME US FOR HIS
PROBLEMS,  THERE IS FURTHER REPAIRS AND DAGNOSTICS THAT ARE NEEDED ON THIS
VEHICLE, CUSTOMER WANTS EVERYTHING FOR FREE AND THINKS ITS JUSTIFIED WHEN IN
FACT ITS NOT, THIS CUSTOMER IS A CHEATER AND LIAR.As you can see by their
response, they have no compunctions when it comes to accusations and
name-callingBoth my wife and I pride
ourselves on our honesty and if you check our credit you will see we always pay
our bills on time.  For many years my wife was an
advisor to all and friend to many of the Sonoma County Superior Court Judges in
Family Court Services, and is still a therapist licensed by the state. I was a Quality Assurance
Manager and worked in Quality/Engineering at the Boeing Company for 30 years
making sure the airplane you and your family fly in is safe.  Anyone who actually knows us
considers us nothing less than honest and fair.     My complaint to the Revdex.com, The California Department of
Consumer Affairs, State of California Department of Justice Office of the Attorney General, [redacted] and everyone on my blog was generated by
the very negative and unprofessional experience I had with A1 Auto.  Had I read the prior feedback about them on
[redacted] I would never have let them work on my vehicle.   It’s quite obvious to anyone
who reads their rebuttal how angry and emotionally ill the person is who wrote
their response.  Here again was my only request of
A1 Auto from the original Revdex.com report.“We feel A-1 Auto should not charge
us for the following: 1. Additional labor hours they want
to charge the customer to energize the new A/C pump they installed and were
unable to activate because they couldn't determine why or find a wiring diagram;
a wiring diagram which the customer was able to locate with minimal effort. 2. Labor hours for installing hose
on fuel filler vent line because their theory that this would fix the problem
of slow fueling did not work.3. Guarantee the customer a time
frame for the listed items to be addressed and vehicle returned.”However after reading their inane
rebuttal, I have no intention of ever bringing a vehicle back to them, and I
intend to warn as many others on as many venues as possible.