ORIGINALLY ON 8/10/CUSTOMER ASKED US TO LOOK AT HIS BELTS AS WE DID FOR FREE, CUSTOMER WAS ADVISED A/C BELT IS MISSING AND A/C COMPRESSOR IS SEIZED, WILL NEED REPAIRSCUSTOMER BROUGHT BACK MOTOR HOME ON 8/31/FOR REPLACEMENT OF BELTS AND A/C COMPRESSOR, CUSTOMER ALSO SAID TO LOOK AT THE FUEL FILLER HOSE HE IS HAVING A HARD TIMING FILLING GAS TANKCUSTOMER ALSO SAID ENGINE TEMPERATURE IS READING HIGH ON THE TEMPERATURE GAUGE WHEN CLIMBING HILLS PERFORM DIAGNOSTIC.TECHNICIAN ORDERED COMPRESSOR ON 8/31/15, COMPRESSOR WAS RECEIVED IN TWO DAY BUT WAS WRONG FROM THE PARTS STORE, IT TOOK PART STORE SEVERAL ATTEMPTS AND TOTAL DAYS TO GET US THE CORRECT A/C COMPRESSORTECHNICIAN INSTALLED NEW A/C COMPRESSOR, BELTS AND A/C SERVICE ON 9/8/15, DURING THIS TIME THE TECHNICIAN CHECKED THE HEATING PROBLEM AND FOUND FAN CLUTCH IS NOT ENGAGING AND WILL NEED REPLACEDTECH ALSO RECOMMENDED THERMOSTAT AND RADIATOR CAP THAT SEEPINGCUSTOMER DENIED THESE REPAIRS KNOWING THAT ENGINE MAY OVER HEAT ON 9/9/15.TECHNICIAN INSPECTED THE FUEL FILLER PIPE AND FOUND THE VENT HOSE COMPLETELY BENT OVER NOT ALLOWING TANK TO VENT WHILE FILLING, TECH INSTALLED NEW VENT HOSE AS CUSTOMER APPROVED US TO DO, THIS ALL WE FOUND AT THIS TIME, NOT KNOWING IF THERE IS ANY OTHER REPAIRS NEEDED UNTIL GAS TANK CAN BE FILLED TO SEE IF THERE IS ANY OTHER PROBLEMS.ON 9/9/CUSTOMER CAME AND ADVISED US THAT HE IS TAKING HIS VEHICLE AND WAS VERY PERSISTENT, CUSTOMER WAS ADVISED THAT IT IS NOT FINISHED AND FURTHER DIAGNOSTICS AND REPAIRS ARE NEEDED TO COOLING SYSTEM AND A/C SYSTEMCUSTOMER DEMANDED HIS VEHICLEWE EXPLAINED TO HIM AND SHOWN CUSTOMER THAT PARTS WHERE JUST INSTALLEDCUSTOMER DID NOT WANT TO GIVE US ANY FURTHER TIME FOR DIAGNOSTICS AND REPAIRSCUSTOMER WAS SAYING HURTFUL AND MISLEADING COMMENTSCUSTOMER WAS ADVISED THAT THIS FACILITY EMPLOYES ASE CERTIFIED TECHNICIAN AND ARE VERY KNOWLEDGEABLE, ADVISED CUSTOMER THERE IS NO INFORMATION AVAILABLE ON ARE MITCHELL MANUAL FOR THIS MOTOR HOME FOR WIRING DIAGRAMS, I ADVISED THE CUSTOMER THAT MOTOR HOME WAS NOT READY TO BE PICKUP UP AND THAT WE WILL HAVE TO CALL FLEET WOOD TO GET WIRING DIAGRAM FOR THE A/C SYSTEM TO SEE WHERE THE FUSE MIGHT BECUSTOMER INSISTED ON TAKING MOTOR HOME BECAUSE HE IS GOING ON A TRIP AS HE NEVER TOLD US THAT HE NEEDED MOTOR HOME UNTIL HE JUST SHOWED UP WE DID NOT HAVE ANY TIME TO CALL FLEET WOOD TO GET WIRING DIAGRAM INFORMATION DO TO IMPATIENCE OF THE CUSTOMERTHE TECH BLINDLY WENT LOOKING FOR A BLOWN FUSE NOT KNOWING WHERE IT MIGHT BE, FUSE BLOCK FUSES WHERE GOOD, ALL WIRING LOOKS GOOD THAT WE COULD ACTUALLY SEE, WE KNEW MOST LIKELY IS A BLOWN FUSE BUT CUSTOMER DID NOT WANT TO WAIT OR PAY FOR THE TIME TO FIND THE PROBLEM THAT THE FAULTY COMPRESSOR HAS CAUSED WITCH WAS NOT IN THE ESTIMATE TO FIND AS I EXPLAINED TO CUSTOMER, WE WHERE CHARGING HIM FOR THE REPLACEMENT OF THE COMPRESSOR AND BELT AS THIS IS ALL WE KNEW WHAT WAS WRONG AT THE TIME FOR THE A/C SYSTEMCUSTOMER WAS VERY IRRITABLE, IGNORANT AND IN PATIENT OF REPAIRING THIS VEHICLE AND ACCUSING A-AUTO THAT WE SHOULD FIX THIS FOR FREE WHEN IN FACT THIS HAS NOTHING TO DO WITH REPLACING THE COMPONENTS THAT HE REQUESTEDTHIS IS A PROBLEM THAT NEEDS REPAIRED BUT HE IS NOT WILLING TO GIVE US THE TIME OR PAY US FOR THE NEW FOUND PROBLEMCUSTOMER AND I AGREED TO HAVE HIM PAY FOR THE PARTS AS HE WILL RETURN FOR FINISH REPAIRS, WE HONORED HIS WORDHE WILL RETURN FOR REPAIRS WHEN HE COMES BACK OFF HIS TRIP SO HE SAID NOW THAT CUSTOMER HAS RETURNED OFF HIS TRIP HE DOES NOT WANT TO COOPERATE AND HE WILL NOT BRING HIS VEHICLE BACK THINKING THAT WE DID NOT FINISH THE REPAIR AS WE TALKED ABOUT ON 9/9/WE ADVISED HIM THAT HE WOULD NOT GIVE US THE TIME TO FINISH THE REPAIRSTHIS IS DO TO HIS IGNORANCE [redacted] DID NOT HONOR HIS WORD, HE THINKS HE DOES NOT HAVE TO PAY FOR THE LABOR REPAIRS THAT WE PERFORMED CORRECTLY ON THIS VEHICLECUSTOMER OWES US THE MONEY THAT HE SIGNED FOR ON THE ESTIMATE AND REPAIR ORDER, WE LOST ALL LABOR AND TIME BECAUSE OF HIS IGNORANCE AND BAD ATTITUDENOW WE HAVE TO TAKE HIM TO SMALL CLAIMS COURT TO GET THE $THAT HE OWES A-AUTOAND THIS WAS AT A DISCOUNT TO HIM, [redacted] HAS WRITTEN THIS LETTER TO Revdex.com BECAUSE HE IS TRYING TO JUSTIFY HIS THINKING AND ACTIONS AND NOW CAUSING US TO TAKE MORE TIME OUT OF OUR DAY TO WRITE THIS LETTER, WHAT A WASTE OF OUR TIME AND MONEY [redacted] IS A THIEF AND A LIAR.CUSTER IS SQUEING HIS WORDS TO FLEETWOOD AND SAYING THINGS THAT ARE NOT CORRECT, CUSTOMER IS NOT BEING HONEST JUST WANT TO CAUSE UNEEDED PROBLEMS AND WANTS TO BLAME US FOR HIS PROBLEMS, THERE IS FURTHER REPAIRS AND DAGNOSTICS THAT ARE NEEDED ON THIS VEHICLE, CUSTOMER WANTS EVERYTHING FOR FREE AND THINKS ITS JUSTIFIED WHEN IN FACT ITS NOT, THIS CUSTOMER IS A CHEATER AND LIAR
MESSAGE FROM BUSINESS: ORIGINALLY ON 8/10/CUSTOMER ASKED US TO LOOK AT HIS BELTS AS WE DID FOR FREE, CUSTOMER WAS ADVISED A/C BELT IS MISSING AND A/C COMPRESSOR IS SEIZED, WILL NEED REPAIRSThe truth is: I made an appointment with Aand brought the vehicle to them on 8/10/to have them replace the air conditioner beltsAt that time they informed me that there would be no charge because they said they suspected the A/C compressor was seizand simply replacing the belts wouldn’t fix the problem They convinced me they were confident they could fix the air conditioning and gave me a quote to have the work done CUSTOMER BROUGHT BACK MOTOR HOME ON 8/31/FOR REPLACEMENT OF BELTS AND A/C COMPRESSOR, CUSTOMER ALSO SAID TO LOOK AT THE FUEL FILLER HOSE HE IS HAVING A HARD TIMING FILLING GAS TANKCUSTOMER ALSO SAID ENGINE TEMPERATURE IS READING HIGH ON THE TEMPERATURE GAUGE WHEN CLIMBING HILLS PERFORM DIAGNOSTIC.The above statement is partly true However, checking the overheating was something I asked them to do when I called later on several occasions to find out if the vehicle was ready Vital information regarding my initial conversation with them is missing here When I made the appointment to take the vehicle in for the repair I made it clear to them that I needed it at the latest by 9/9/because we had made reservations for a planned trip to Washington State on 9/for a family function and to bring my mother back with us Never during the time in which they possessed our vehicle did they indicate to me that they could not complete the job by then TECHNICIAN ORDERED COMPRESSOR ON 8/31/15, COMPRESSOR WAS RECEIVED IN TWO DAY BUT WAS WRONG FROM THE PARTS STORE, IT TOOK PART STORE SEVERAL ATTEMPTS AND TOTAL DAYS TO GET US THE CORRECT A/C COMPRESSORTECHNICIAN INSTALLED NEW A/C COMPRESSOR, BELTS AND A/C SERVICE ON 9/8/15, DURING THIS TIME THE TECHNICIAN CHECKED THE HEATING PROBLEM AND FOUND FAN CLUTCH IS NOT ENGAGING AND WILL NEED REPLACEDTECH ALSO RECOMMENDED THERMOSTAT AND RADIATOR CAP THAT SEEPINGCUSTOMER DENIED THESE REPAIRS KNOWING THAT ENGINE MAY OVER HEAT ON 9/9/15.I was never informed by A Auto regarding the delay in getting the parts until I picked the vehicle up on 9/9/ On that date A Auto called and told me that the vehicle was ready to be picked up When I arrived at Athe mechanic said, “Oh, didn’t they tell you? We couldn’t get the A/C to work” At that time they demanded payment-in-full for the job.TECHNICIAN INSPECTED THE FUEL FILLER PIPE AND FOUND THE VENT HOSE COMPLETELY BENT OVER NOT ALLOWING TANK TO VENT WHILE FILLING, TECH INSTALLED NEW VENT HOSE AS CUSTOMER APPROVED US TO DO, THIS ALL WE FOUND AT THIS TIME, NOT KNOWING IF THERE IS ANY OTHER REPAIRS NEEDED UNTIL GAS TANK CAN BE FILLED TO SEE IF THERE IS ANY OTHER PROBLEMS.I had inspected the vent hose earlier at home and found that it was partially compressed, however when I forced air through it, it appeared to be clear When Ainformed me they had found and fixed the problem with the slow fueling, I thought they had discovered a different issue than I had already addressed On my way home from AAuto that day I attempted to put gas in the vehicle and experienced the exact same issue I had before: only being able to add gas at the rate of gallon every to seconds ON 9/9/ CUSTOMER CAME AND ADVISED US THAT HE IS TAKING HIS VEHICLE AND WAS VERY PERSISTENT, CUSTOMER WAS ADVISED THAT IT IS NOT FINISHED AND FURTHER DIAGNOSTICS AND REPAIRS ARE NEEDED TO COOLING SYSTEM AND A/C SYSTEMCUSTOMER DEMANDED HIS VEHICLEWE EXPLAINED TO HIM AND SHOWN CUSTOMER THAT PARTS WHERE JUST INSTALLEDCUSTOMER DID NOT WANT TO GIVE US ANY FURTHER TIME FOR DIAGNOSTICS AND REPAIRSThe truth is: I did not demand anything [redacted] , the representative from AAuto called my home and informed me that the vehicle was ready to be picked up, otherwise I wouldn’t have gone there happily thinking they had finished the jobWhen I arrived they informed me as I have stated above, that they were unable to complete the job because they weren’t able to locate the information they needed They also informed me of their belief that the cause of the vehicle overheating on hills was quite possibly due to a malfunctioning fan clutch They never stated succinctly that they knew absolutely that was the problem CUSTOMER WAS SAYING HURTFUL AND MISLEADING COMMENTSCUSTOMER WAS ADVISED THAT THIS FACILITY EMPLOYES ASE CERTIFIED TECHNICIAN AND ARE VERY KNOWLEDGEABLE, ADVISED CUSTOMER THERE IS NO INFORMATION AVAILABLE ON ARE [redacted] MANUAL FOR THIS MOTOR HOME FOR WIRING DIAGRAMS, I ADVISED THE CUSTOMER THAT MOTOR HOME WAS NOT READY TO BE PICKUP UP AND THAT WE WILL HAVE TO CALL FLEET WOOD TO GET WIRING DIAGRAM FOR THE A/C SYSTEM TO SEE WHERE THE FUSE MIGHT BECUSTOMER INSISTED ON TAKING MOTOR HOME BECAUSE HE IS GOING ON A TRIP AS HE NEVER TOLD US THAT HE NEEDED MOTOR HOME UNTIL HE JUST SHOWED UP WE DID NOT HAVE ANY TIME TO CALL FLEET WOOD TO GET WIRING DIAGRAM INFORMATION DO TO IMPATIENCE OF THE CUSTOMERTHE TECH BLINDLY WENT LOOKING FOR A BLOWN FUSE NOT KNOWING WHERE IT MIGHT BE, FUSE BLOCK FUSES WHERE GOOD, ALL WIRING LOOKS GOOD THAT WE COULD ACTUALLY SEE, WE KNEW MOST LIKELY IS A BLOWN FUSE BUT CUSTOMER DID NOT WANT TO WAIT OR PAY FOR THE TIME TO FIND THE PROBLEM THAT THE FAULTY COMPRESSOR HAS CAUSED WITCH WAS NOT IN THE ESTIMATE TO FIND AS I EXPLAINED TO CUSTOMER, WE WHERE CHARGING HIM FOR THE REPLACEMENT OF THE COMPRESSOR AND BELT AS THIS IS ALL WE KNEW WHAT WAS WRONG AT THE TIME FOR THE A/C SYSTEMCUSTOMER WAS VERY IRRITABLE, IGNORANT AND IN PATIENT OF REPAIRING THIS VEHICLE AND ACCUSING A- AUTO THAT WE SHOULD FIX THIS FOR FREE WHEN IN FACT THIS HAS NOTHING TO DO WITH REPLACING THE COMPONENTS THAT HE REQUESTED.The truth: Having managed to get through this nearly illiterate, grammatically catastrophic rant, I have underlined the items in the above paragraph which anyone who was actually in the room that day would know are not true It is true that I was understandably disappointed and frustrated by their actions However my wife was standing next to me and will validate that what I said to the employees was neither hurtful nor misleading The lady at the counter was obviously very upset about something which had happened prior to our arrival and showed signs of serious emotional distress My wife is a mental health professional who has worked for many years dealing with people who have emotional issues and she and I both attempted to defuse the tension we both felt the moment we walked in I suggested that I felt it would be fair to pay for the parts they had installed, and since the job was still incomplete, address the labor issue after we returned from out trip They all agreed with this and the lady ( [redacted] ) at the counter telephoned someone (possibly her boss) and got approval for this I hadn’t decided whether or not I was going to bring the vehicle back to them because I felt their actions up to that point were less than professional.It never crossed my mind that I would ultimately refuse to pay them for their labor because I had every intention to pay them I did not tell Aof my concerns about them at that time, but I did need some time to decide whether or not to let them try to complete the job After I had gone home and was able to acquire the needed wiring information from [redacted] in less than a few minutes, I decided it wouldn’t be prudent to allow them to perform any additional work on my vehicle.We have only recently returned from our trip to WA and have been dealing with a serious health condition which my ninety two year old mother developed on our return, as well as a number of family members visiting us since we arrived home We had planned to attempt to reconcile the open issues with Aas soon as possible, however after reading their feedback we feel it would not be in our best interest for us to deal face-to-face with such confrontational and angry people I was also interested in seeing what their rebuttal would be before I had to deal with them again THIS IS A PROBLEM THAT NEEDS REPAIRED BUT HE IS NOT WILLING TO GIVE US THE TIME OR PAY US FOR THE NEW FOUND PROBLEMCUSTOMER AND I AGREED TO HAVE HIM PAY FOR THE PARTS AS HE WILL RETURN FOR FINISH REPAIRS, WE HONORED HIS WORDHE WILL RETURN FOR REPAIRS WHEN HE COMES BACK OFF HIS TRIP SO HE SAID NOW THAT CUSTOMER HAS RETURNED OFF HIS TRIP HE DOES NOT WANT TO COOPERATE AND HE WILL NOT BRING HIS VEHICLE BACK THINKING THAT WE DID NOT FINISH THE REPAIR AS WE TALKED ABOUT ON 9/9/WE ADVISED HIM THAT HE WOULD NOT GIVE US THE TIME TO FINISH THE REPAIRSTHIS IS DO TO HIS IGNORANCE [redacted] DID NOT HONOR HIS WORD, HE THINKS HE DOES NOT HAVE TO PAY FOR THE LABOR REPAIRS THAT WE PERFORMED CORRECTLY ON THIS VEHICLECUSTOMER OWES US THE MONEY THAT HE SIGNED FOR ON THE ESTIMATE AND REPAIR ORDER, WE LOST ALL LABOR AND TIME BECAUSE OF HIS IGNORANCE AND BAD ATTITUDENOW WE HAVE TO TAKE HIM TO SMALL CLAIMS COURT TO GET THE $ THAT HE OWES A-AUTOAND THIS WAS AT A DISCOUNT TO HIM, [redacted] HAS WRITTEN THIS LETTER TO Revdex.com BECAUSE HE IS TRYING TO JUSTIFY HIS THINKING AND ACTIONS AND NOW CAUSING US TO TAKE MORE TIME OUT OF OUR DAY TO WRITE THIS LETTER, WHAT A WASTE OF OUR TIME AND MONEY [redacted] IS A THIEF AND A LIAR.CUSTER IS SQUEING HIS WORDS TO [redacted] AND SAYING THINGS THAT ARE NOT CORRECT, CUSTOMER IS NOT BEING HONEST JUST WANT TO CAUSE UNEEDED PROBLEMS AND WANTS TO BLAME US FOR HIS PROBLEMS, THERE IS FURTHER REPAIRS AND DAGNOSTICS THAT ARE NEEDED ON THIS VEHICLE, CUSTOMER WANTS EVERYTHING FOR FREE AND THINKS ITS JUSTIFIED WHEN IN FACT ITS NOT, THIS CUSTOMER IS A CHEATER AND LIAR.As you can see by their response, they have no compunctions when it comes to accusations and name-callingBoth my wife and I pride ourselves on our honesty and if you check our credit you will see we always pay our bills on time For many years my wife was an advisor to all and friend to many of the Sonoma County Superior Court Judges in Family Court Services, and is still a therapist licensed by the stateI was a Quality Assurance Manager and worked in Quality/Engineering at the Boeing Company for years making sure the airplane you and your family fly in is safe Anyone who actually knows us considers us nothing less than honest and fair My complaint to the Revdex.com, The California Department of Consumer Affairs, State of California Department of Justice Office of the Attorney General, ***, [redacted] and everyone on my blog was generated by the very negative and unprofessional experience I had with AAuto Had I read the prior feedback about them on [redacted] I would never have let them work on my vehicle It’s quite obvious to anyone who reads their rebuttal how angry and emotionally ill the person is who wrote their response Here again was my only request of AAuto from the original Revdex.com report.“We feel A-Auto should not charge us for the following: Additional labor hours they want to charge the customer to energize the new A/C pump they installed and were unable to activate because they couldn't determine why or find a wiring diagram; a wiring diagram which the customer was able to locate with minimal effortLabor hours for installing hose on fuel filler vent line because their theory that this would fix the problem of slow fueling did not workGuarantee the customer a time frame for the listed items to be addressed and vehicle returned.”However after reading their inane rebuttal, I have no intention of ever bringing a vehicle back to them, and I intend to warn as many others on as many venues as possible
ORIGINALLY ON 8/10/CUSTOMER ASKED US TO LOOK AT HIS BELTS AS WE DID FOR FREE, CUSTOMER WAS ADVISED A/C BELT IS MISSING AND A/C COMPRESSOR IS SEIZED, WILL NEED REPAIRSCUSTOMER BROUGHT BACK MOTOR HOME ON 8/31/FOR REPLACEMENT OF BELTS AND A/C COMPRESSOR, CUSTOMER ALSO SAID TO LOOK AT THE FUEL FILLER HOSE HE IS HAVING A HARD TIMING FILLING GAS TANKCUSTOMER ALSO SAID ENGINE TEMPERATURE IS READING HIGH ON THE TEMPERATURE GAUGE WHEN CLIMBING HILLS PERFORM DIAGNOSTIC.TECHNICIAN ORDERED COMPRESSOR ON 8/31/15, COMPRESSOR WAS RECEIVED IN TWO DAY BUT WAS WRONG FROM THE PARTS STORE, IT TOOK PART STORE SEVERAL ATTEMPTS AND TOTAL DAYS TO GET US THE CORRECT A/C COMPRESSORTECHNICIAN INSTALLED NEW A/C COMPRESSOR, BELTS AND A/C SERVICE ON 9/8/15, DURING THIS TIME THE TECHNICIAN CHECKED THE HEATING PROBLEM AND FOUND FAN CLUTCH IS NOT ENGAGING AND WILL NEED REPLACEDTECH ALSO RECOMMENDED THERMOSTAT AND RADIATOR CAP THAT SEEPINGCUSTOMER DENIED THESE REPAIRS KNOWING THAT ENGINE MAY OVER HEAT ON 9/9/15.TECHNICIAN INSPECTED THE FUEL FILLER PIPE AND FOUND THE VENT HOSE COMPLETELY BENT OVER NOT ALLOWING TANK TO VENT WHILE FILLING, TECH INSTALLED NEW VENT HOSE AS CUSTOMER APPROVED US TO DO, THIS ALL WE FOUND AT THIS TIME, NOT KNOWING IF THERE IS ANY OTHER REPAIRS NEEDED UNTIL GAS TANK CAN BE FILLED TO SEE IF THERE IS ANY OTHER PROBLEMS.ON 9/9/CUSTOMER CAME AND ADVISED US THAT HE IS TAKING HIS VEHICLE AND WAS VERY PERSISTENT, CUSTOMER WAS ADVISED THAT IT IS NOT FINISHED AND FURTHER DIAGNOSTICS AND REPAIRS ARE NEEDED TO COOLING SYSTEM AND A/C SYSTEMCUSTOMER DEMANDED HIS VEHICLEWE EXPLAINED TO HIM AND SHOWN CUSTOMER THAT PARTS WHERE JUST INSTALLEDCUSTOMER DID NOT WANT TO GIVE US ANY FURTHER TIME FOR DIAGNOSTICS AND REPAIRSCUSTOMER WAS SAYING HURTFUL AND MISLEADING COMMENTSCUSTOMER WAS ADVISED THAT THIS FACILITY EMPLOYES ASE CERTIFIED TECHNICIAN AND ARE VERY KNOWLEDGEABLE, ADVISED CUSTOMER THERE IS NO INFORMATION AVAILABLE ON ARE MITCHELL MANUAL FOR THIS MOTOR HOME FOR WIRING DIAGRAMS, I ADVISED THE CUSTOMER THAT MOTOR HOME WAS NOT READY TO BE PICKUP UP AND THAT WE WILL HAVE TO CALL FLEET WOOD TO GET WIRING DIAGRAM FOR THE A/C SYSTEM TO SEE WHERE THE FUSE MIGHT BECUSTOMER INSISTED ON TAKING MOTOR HOME BECAUSE HE IS GOING ON A TRIP AS HE NEVER TOLD US THAT HE NEEDED MOTOR HOME UNTIL HE JUST SHOWED UP WE DID NOT HAVE ANY TIME TO CALL FLEET WOOD TO GET WIRING DIAGRAM INFORMATION DO TO IMPATIENCE OF THE CUSTOMERTHE TECH BLINDLY WENT LOOKING FOR A BLOWN FUSE NOT KNOWING WHERE IT MIGHT BE, FUSE BLOCK FUSES WHERE GOOD, ALL WIRING LOOKS GOOD THAT WE COULD ACTUALLY SEE, WE KNEW MOST LIKELY IS A BLOWN FUSE BUT CUSTOMER DID NOT WANT TO WAIT OR PAY FOR THE TIME TO FIND THE PROBLEM THAT THE FAULTY COMPRESSOR HAS CAUSED WITCH WAS NOT IN THE ESTIMATE TO FIND AS I EXPLAINED TO CUSTOMER, WE WHERE CHARGING HIM FOR THE REPLACEMENT OF THE COMPRESSOR AND BELT AS THIS IS ALL WE KNEW WHAT WAS WRONG AT THE TIME FOR THE A/C SYSTEMCUSTOMER WAS VERY IRRITABLE, IGNORANT AND IN PATIENT OF REPAIRING THIS VEHICLE AND ACCUSING A-AUTO THAT WE SHOULD FIX THIS FOR FREE WHEN IN FACT THIS HAS NOTHING TO DO WITH REPLACING THE COMPONENTS THAT HE REQUESTEDTHIS IS A PROBLEM THAT NEEDS REPAIRED BUT HE IS NOT WILLING TO GIVE US THE TIME OR PAY US FOR THE NEW FOUND PROBLEMCUSTOMER AND I AGREED TO HAVE HIM PAY FOR THE PARTS AS HE WILL RETURN FOR FINISH REPAIRS, WE HONORED HIS WORDHE WILL RETURN FOR REPAIRS WHEN HE COMES BACK OFF HIS TRIP SO HE SAID NOW THAT CUSTOMER HAS RETURNED OFF HIS TRIP HE DOES NOT WANT TO COOPERATE AND HE WILL NOT BRING HIS VEHICLE BACK THINKING THAT WE DID NOT FINISH THE REPAIR AS WE TALKED ABOUT ON 9/9/WE ADVISED HIM THAT HE WOULD NOT GIVE US THE TIME TO FINISH THE REPAIRSTHIS IS DO TO HIS IGNORANCE [redacted] DID NOT HONOR HIS WORD, HE THINKS HE DOES NOT HAVE TO PAY FOR THE LABOR REPAIRS THAT WE PERFORMED CORRECTLY ON THIS VEHICLECUSTOMER OWES US THE MONEY THAT HE SIGNED FOR ON THE ESTIMATE AND REPAIR ORDER, WE LOST ALL LABOR AND TIME BECAUSE OF HIS IGNORANCE AND BAD ATTITUDENOW WE HAVE TO TAKE HIM TO SMALL CLAIMS COURT TO GET THE $THAT HE OWES A-AUTOAND THIS WAS AT A DISCOUNT TO HIM, [redacted] HAS WRITTEN THIS LETTER TO Revdex.com BECAUSE HE IS TRYING TO JUSTIFY HIS THINKING AND ACTIONS AND NOW CAUSING US TO TAKE MORE TIME OUT OF OUR DAY TO WRITE THIS LETTER, WHAT A WASTE OF OUR TIME AND MONEY [redacted] IS A THIEF AND A LIAR.CUSTER IS SQUEING HIS WORDS TO FLEETWOOD AND SAYING THINGS THAT ARE NOT CORRECT, CUSTOMER IS NOT BEING HONEST JUST WANT TO CAUSE UNEEDED PROBLEMS AND WANTS TO BLAME US FOR HIS PROBLEMS, THERE IS FURTHER REPAIRS AND DAGNOSTICS THAT ARE NEEDED ON THIS VEHICLE, CUSTOMER WANTS EVERYTHING FOR FREE AND THINKS ITS JUSTIFIED WHEN IN FACT ITS NOT, THIS CUSTOMER IS A CHEATER AND LIAR
MESSAGE FROM BUSINESS: ORIGINALLY ON 8/10/CUSTOMER ASKED US TO LOOK AT HIS BELTS AS WE DID FOR FREE, CUSTOMER WAS ADVISED A/C BELT IS MISSING AND A/C COMPRESSOR IS SEIZED, WILL NEED REPAIRSThe truth is: I made an appointment with Aand brought the vehicle to them on 8/10/to have them replace the air conditioner beltsAt that time they informed me that there would be no charge because they said they suspected the A/C compressor was seizand simply replacing the belts wouldn’t fix the problem They convinced me they were confident they could fix the air conditioning and gave me a quote to have the work done CUSTOMER BROUGHT BACK MOTOR HOME ON 8/31/FOR REPLACEMENT OF BELTS AND A/C COMPRESSOR, CUSTOMER ALSO SAID TO LOOK AT THE FUEL FILLER HOSE HE IS HAVING A HARD TIMING FILLING GAS TANKCUSTOMER ALSO SAID ENGINE TEMPERATURE IS READING HIGH ON THE TEMPERATURE GAUGE WHEN CLIMBING HILLS PERFORM DIAGNOSTIC.The above statement is partly true However, checking the overheating was something I asked them to do when I called later on several occasions to find out if the vehicle was ready Vital information regarding my initial conversation with them is missing here When I made the appointment to take the vehicle in for the repair I made it clear to them that I needed it at the latest by 9/9/because we had made reservations for a planned trip to Washington State on 9/for a family function and to bring my mother back with us Never during the time in which they possessed our vehicle did they indicate to me that they could not complete the job by then TECHNICIAN ORDERED COMPRESSOR ON 8/31/15, COMPRESSOR WAS RECEIVED IN TWO DAY BUT WAS WRONG FROM THE PARTS STORE, IT TOOK PART STORE SEVERAL ATTEMPTS AND TOTAL DAYS TO GET US THE CORRECT A/C COMPRESSORTECHNICIAN INSTALLED NEW A/C COMPRESSOR, BELTS AND A/C SERVICE ON 9/8/15, DURING THIS TIME THE TECHNICIAN CHECKED THE HEATING PROBLEM AND FOUND FAN CLUTCH IS NOT ENGAGING AND WILL NEED REPLACEDTECH ALSO RECOMMENDED THERMOSTAT AND RADIATOR CAP THAT SEEPINGCUSTOMER DENIED THESE REPAIRS KNOWING THAT ENGINE MAY OVER HEAT ON 9/9/15.I was never informed by A Auto regarding the delay in getting the parts until I picked the vehicle up on 9/9/ On that date A Auto called and told me that the vehicle was ready to be picked up When I arrived at Athe mechanic said, “Oh, didn’t they tell you? We couldn’t get the A/C to work” At that time they demanded payment-in-full for the job.TECHNICIAN INSPECTED THE FUEL FILLER PIPE AND FOUND THE VENT HOSE COMPLETELY BENT OVER NOT ALLOWING TANK TO VENT WHILE FILLING, TECH INSTALLED NEW VENT HOSE AS CUSTOMER APPROVED US TO DO, THIS ALL WE FOUND AT THIS TIME, NOT KNOWING IF THERE IS ANY OTHER REPAIRS NEEDED UNTIL GAS TANK CAN BE FILLED TO SEE IF THERE IS ANY OTHER PROBLEMS.I had inspected the vent hose earlier at home and found that it was partially compressed, however when I forced air through it, it appeared to be clear When Ainformed me they had found and fixed the problem with the slow fueling, I thought they had discovered a different issue than I had already addressed On my way home from AAuto that day I attempted to put gas in the vehicle and experienced the exact same issue I had before: only being able to add gas at the rate of gallon every to seconds ON 9/9/ CUSTOMER CAME AND ADVISED US THAT HE IS TAKING HIS VEHICLE AND WAS VERY PERSISTENT, CUSTOMER WAS ADVISED THAT IT IS NOT FINISHED AND FURTHER DIAGNOSTICS AND REPAIRS ARE NEEDED TO COOLING SYSTEM AND A/C SYSTEMCUSTOMER DEMANDED HIS VEHICLEWE EXPLAINED TO HIM AND SHOWN CUSTOMER THAT PARTS WHERE JUST INSTALLEDCUSTOMER DID NOT WANT TO GIVE US ANY FURTHER TIME FOR DIAGNOSTICS AND REPAIRSThe truth is: I did not demand anything [redacted] , the representative from AAuto called my home and informed me that the vehicle was ready to be picked up, otherwise I wouldn’t have gone there happily thinking they had finished the jobWhen I arrived they informed me as I have stated above, that they were unable to complete the job because they weren’t able to locate the information they needed They also informed me of their belief that the cause of the vehicle overheating on hills was quite possibly due to a malfunctioning fan clutch They never stated succinctly that they knew absolutely that was the problem CUSTOMER WAS SAYING HURTFUL AND MISLEADING COMMENTSCUSTOMER WAS ADVISED THAT THIS FACILITY EMPLOYES ASE CERTIFIED TECHNICIAN AND ARE VERY KNOWLEDGEABLE, ADVISED CUSTOMER THERE IS NO INFORMATION AVAILABLE ON ARE [redacted] MANUAL FOR THIS MOTOR HOME FOR WIRING DIAGRAMS, I ADVISED THE CUSTOMER THAT MOTOR HOME WAS NOT READY TO BE PICKUP UP AND THAT WE WILL HAVE TO CALL FLEET WOOD TO GET WIRING DIAGRAM FOR THE A/C SYSTEM TO SEE WHERE THE FUSE MIGHT BECUSTOMER INSISTED ON TAKING MOTOR HOME BECAUSE HE IS GOING ON A TRIP AS HE NEVER TOLD US THAT HE NEEDED MOTOR HOME UNTIL HE JUST SHOWED UP WE DID NOT HAVE ANY TIME TO CALL FLEET WOOD TO GET WIRING DIAGRAM INFORMATION DO TO IMPATIENCE OF THE CUSTOMERTHE TECH BLINDLY WENT LOOKING FOR A BLOWN FUSE NOT KNOWING WHERE IT MIGHT BE, FUSE BLOCK FUSES WHERE GOOD, ALL WIRING LOOKS GOOD THAT WE COULD ACTUALLY SEE, WE KNEW MOST LIKELY IS A BLOWN FUSE BUT CUSTOMER DID NOT WANT TO WAIT OR PAY FOR THE TIME TO FIND THE PROBLEM THAT THE FAULTY COMPRESSOR HAS CAUSED WITCH WAS NOT IN THE ESTIMATE TO FIND AS I EXPLAINED TO CUSTOMER, WE WHERE CHARGING HIM FOR THE REPLACEMENT OF THE COMPRESSOR AND BELT AS THIS IS ALL WE KNEW WHAT WAS WRONG AT THE TIME FOR THE A/C SYSTEMCUSTOMER WAS VERY IRRITABLE, IGNORANT AND IN PATIENT OF REPAIRING THIS VEHICLE AND ACCUSING A- AUTO THAT WE SHOULD FIX THIS FOR FREE WHEN IN FACT THIS HAS NOTHING TO DO WITH REPLACING THE COMPONENTS THAT HE REQUESTED.The truth: Having managed to get through this nearly illiterate, grammatically catastrophic rant, I have underlined the items in the above paragraph which anyone who was actually in the room that day would know are not true It is true that I was understandably disappointed and frustrated by their actions However my wife was standing next to me and will validate that what I said to the employees was neither hurtful nor misleading The lady at the counter was obviously very upset about something which had happened prior to our arrival and showed signs of serious emotional distress My wife is a mental health professional who has worked for many years dealing with people who have emotional issues and she and I both attempted to defuse the tension we both felt the moment we walked in I suggested that I felt it would be fair to pay for the parts they had installed, and since the job was still incomplete, address the labor issue after we returned from out trip They all agreed with this and the lady ( [redacted] ) at the counter telephoned someone (possibly her boss) and got approval for this I hadn’t decided whether or not I was going to bring the vehicle back to them because I felt their actions up to that point were less than professional.It never crossed my mind that I would ultimately refuse to pay them for their labor because I had every intention to pay them I did not tell Aof my concerns about them at that time, but I did need some time to decide whether or not to let them try to complete the job After I had gone home and was able to acquire the needed wiring information from [redacted] in less than a few minutes, I decided it wouldn’t be prudent to allow them to perform any additional work on my vehicle.We have only recently returned from our trip to WA and have been dealing with a serious health condition which my ninety two year old mother developed on our return, as well as a number of family members visiting us since we arrived home We had planned to attempt to reconcile the open issues with Aas soon as possible, however after reading their feedback we feel it would not be in our best interest for us to deal face-to-face with such confrontational and angry people I was also interested in seeing what their rebuttal would be before I had to deal with them again THIS IS A PROBLEM THAT NEEDS REPAIRED BUT HE IS NOT WILLING TO GIVE US THE TIME OR PAY US FOR THE NEW FOUND PROBLEMCUSTOMER AND I AGREED TO HAVE HIM PAY FOR THE PARTS AS HE WILL RETURN FOR FINISH REPAIRS, WE HONORED HIS WORDHE WILL RETURN FOR REPAIRS WHEN HE COMES BACK OFF HIS TRIP SO HE SAID NOW THAT CUSTOMER HAS RETURNED OFF HIS TRIP HE DOES NOT WANT TO COOPERATE AND HE WILL NOT BRING HIS VEHICLE BACK THINKING THAT WE DID NOT FINISH THE REPAIR AS WE TALKED ABOUT ON 9/9/WE ADVISED HIM THAT HE WOULD NOT GIVE US THE TIME TO FINISH THE REPAIRSTHIS IS DO TO HIS IGNORANCE [redacted] DID NOT HONOR HIS WORD, HE THINKS HE DOES NOT HAVE TO PAY FOR THE LABOR REPAIRS THAT WE PERFORMED CORRECTLY ON THIS VEHICLECUSTOMER OWES US THE MONEY THAT HE SIGNED FOR ON THE ESTIMATE AND REPAIR ORDER, WE LOST ALL LABOR AND TIME BECAUSE OF HIS IGNORANCE AND BAD ATTITUDENOW WE HAVE TO TAKE HIM TO SMALL CLAIMS COURT TO GET THE $ THAT HE OWES A-AUTOAND THIS WAS AT A DISCOUNT TO HIM, [redacted] HAS WRITTEN THIS LETTER TO Revdex.com BECAUSE HE IS TRYING TO JUSTIFY HIS THINKING AND ACTIONS AND NOW CAUSING US TO TAKE MORE TIME OUT OF OUR DAY TO WRITE THIS LETTER, WHAT A WASTE OF OUR TIME AND MONEY [redacted] IS A THIEF AND A LIAR.CUSTER IS SQUEING HIS WORDS TO [redacted] AND SAYING THINGS THAT ARE NOT CORRECT, CUSTOMER IS NOT BEING HONEST JUST WANT TO CAUSE UNEEDED PROBLEMS AND WANTS TO BLAME US FOR HIS PROBLEMS, THERE IS FURTHER REPAIRS AND DAGNOSTICS THAT ARE NEEDED ON THIS VEHICLE, CUSTOMER WANTS EVERYTHING FOR FREE AND THINKS ITS JUSTIFIED WHEN IN FACT ITS NOT, THIS CUSTOMER IS A CHEATER AND LIAR.As you can see by their response, they have no compunctions when it comes to accusations and name-callingBoth my wife and I pride ourselves on our honesty and if you check our credit you will see we always pay our bills on time For many years my wife was an advisor to all and friend to many of the Sonoma County Superior Court Judges in Family Court Services, and is still a therapist licensed by the stateI was a Quality Assurance Manager and worked in Quality/Engineering at the Boeing Company for years making sure the airplane you and your family fly in is safe Anyone who actually knows us considers us nothing less than honest and fair My complaint to the Revdex.com, The California Department of Consumer Affairs, State of California Department of Justice Office of the Attorney General, ***, [redacted] and everyone on my blog was generated by the very negative and unprofessional experience I had with AAuto Had I read the prior feedback about them on [redacted] I would never have let them work on my vehicle It’s quite obvious to anyone who reads their rebuttal how angry and emotionally ill the person is who wrote their response Here again was my only request of AAuto from the original Revdex.com report.“We feel A-Auto should not charge us for the following: Additional labor hours they want to charge the customer to energize the new A/C pump they installed and were unable to activate because they couldn't determine why or find a wiring diagram; a wiring diagram which the customer was able to locate with minimal effortLabor hours for installing hose on fuel filler vent line because their theory that this would fix the problem of slow fueling did not workGuarantee the customer a time frame for the listed items to be addressed and vehicle returned.”However after reading their inane rebuttal, I have no intention of ever bringing a vehicle back to them, and I intend to warn as many others on as many venues as possible