Dale Mason Painting

In response to your letter dated Tuesday, March 29, regarding a complaint by [redacted] , I would first like to clarify that the Purchase price of his Infiniti was $16,800.00, rather than the $70,stated in the complaintI have included a copy of the repair in-voice from Mr [redacted] recent visitAs indicated on the invoice, it was found that the malfunction of the camshaft was due to extended driving at high RPM levels, and driving at a level above the rev limit for extended periods of timeAs this damage was caused from incorrect usage by the operator, it is not covered by any warrantyThe peeling paint was found to be due to damage from an accident in which the customer hit a fence.Regarding the time frame for servicing Mr [redacted] vehicle, we do try to accommodate all of our service customers to make their appointments convenient for their schedulesAt times, however, our schedule may be already bookedMr [redacted] did offer many different time and day options for Mr [redacted] service appointmentMr [redacted] was quite rude and disrespectful on the phoneWe were able to accommodate him for an appointment on March 30th, at which time he was very apologetic for his demeanor on the phone.Upon receiving your letter today, we tried to reach out to Mr [redacted] to address his dissatisfactionHe did not care to speak to our representative that contacted him.Please feel free to contact me with any further questions or concerns

In response to your letter' dated Friday, August 7th, regarding a complaint by [redacted] , I would first like to state that the vehicle in question was thoroughly serviced prior to delivery to the customerAfter delivery,Mr [redacted] did bring the vehicle back in due to a pulsationAt that time, the front rotors were replaced, as well as one lug nut and lug stud, at no charge to the customerSince that service appointment, we have been contacted by the customer, requesting more new parts for the vehicle, which are not in need of replacementThe customers have requested that we give them the parts, to be installed at a different locationWe have advised them that we are unable to honor that request, due to the month/12,mile warranty we offer on parts & service, which would not apply if they are not installed at hereThey have questioned the Certification of our vehicles, although we are most certainly an Advantage Car Fax Certified Dealer, and also are certified with GWC (Guardian Warranty)Upon contacting Mr [redacted] today, I found he is unaware of the letter and complaint to your officeIt is our position thatwe fulfilled our obligations to correct any service issues for Mr[redacted] Although all repairs were done correctly and to the best of our ability, and we definitely feel we have done everything in our power to please Mr [redacted] , we have made the offer to the customer to purchase the vehicle back at his full purchase priceAt this time, Mr [redacted] has verbally declined our offer, and also stated he is content with the vehicleWe have requested he issue a new letter to your office, correcting his previous statementsPlease feel free to contact me with any further questions or concernsVery sincerely, Samuel PLicari President [redacted] Motor Car Inc

In response to your letter dated June 15, 20lregarding a complaint by ***M***, I would first like to clarify that the complaint is obviously being placed byMr***, since he refers to "his wife" and they are not "purchasing a JeepCompass"; the vehicle was purchased several months
ago, on August 25, It isour position that we fulfilled our obligations, and even went above and beyond tocorrect any service issues for Mr& Mrs***The transmission was replaced onthe vehicle on 10/15/The transmission was previously diagnosed at *** &*** (a Jeep Dealer), and the new transmission was purchased from *** &*** as well Regarding the tie rods, only one tie rod was replaced because onlyone was in need of replacement, therefore the warranty will only cover one to bereplacedIf the customer would like all of them replaced when it is not necessary, itwould have to be paid for by the customer, it would not be covered by a warranty.The problem with the sub frame is due to an open Technical Service Bulletin issuedby Jeep, for which the vehicle would need to be taken to a Jeep DealerThe customerhas opted not to do thisThe ***s do have a $deductible on theirextended warrantyAs a good will gesture, MrLicari has waived the deductible ontwo separate occasionsOur Service Department has worked on Mr& Mrs***'svehicle on different occasions, for various issues, and we have tried to assist themto the best of our abilityThey have broken multiple appointments, and have lied tomy employeesMrs*** also threatened to drive her vehicle through the buildingand burn it down.Regarding the desired settlement, we do decline to purchase back the vehicleor return the money for repairsAll repairs were done correctly and to the best ofour abilityThe future breakdown or defectiveness of specific parts cannot bepredetermined prior to the sale of a vehicle, and we maintain that we have done allcould to assist the ***s in any issues they have had after their purchase.Please feel free to contact me with any further questions or concerns.Very sincerely,Samuel PLicariPresidentLicari Motor Car Inc

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First I would like to say that I was aware of the letter/complaint  regarding this issue but had not read it as my wife wrote it but I was aware of the contents.  I don't consider "thoroughly serviced" and 'to the best of your ability" replacing two front rotors and not changing brake pads also.  The pads, as you I am sure are aware, have worn on the damaged rotors and will wear new rotors quickly. A comment made from  you when I spoke to you regarding the "polished" rotor "my service man  tried to save a few bucks".   It is an inconvenience to me as I live about 1 hour away to repeatedly return the vehicle for part replacement  and feel you did the cheapest route.  As far as us questioning the certification of your vehicles we were told as we sat at the salesmans desk discussing price that it was a GM certified vehicle and he brought  up NADA price on the computer,  the non certified price was about $3000  cheaper and of course he chose the certified option therefore we were mislead and so are many other customers.  Is it legal for you to sell "certified cars" and use NADA as a guideline for pricing, getting more money for a vehicle that technically isn't certified from the manufacturers standpoint,  that I will have someone look into.   I did not decline your offer for you to repurchase the truck from me,  I believe what I said was I needed a few days to think about it.   I have however decided to keep this vehicle and will pay for the parts myself.  I have however learned a great lesson, never to deal with a used car salesman that isn't affiliated with a manufacturer.  Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]

In response to your letter dated Tuesday, March 29, 2016 regarding a complaint by [redacted], I would first like to clarify that the Purchase price of his 2010 Infiniti was $16,800.00, rather than the $70,000 stated in the complaint. I have included a copy of the repair in-voice from Mr....

[redacted] recent visit. As indicated on the invoice, it was found that the malfunction of the camshaft was due to extended driving at high RPM levels, and driving at a level above the rev limit for extended periods of time. As this damage was caused from incorrect usage by the operator, it is not covered by any warranty. The peeling paint was found to be due to damage from an accident in which the customer hit a fence.Regarding the time frame for servicing Mr. [redacted] vehicle, we do try to accommodate all of our service customers to make their appointments convenient for their schedules. At times, however, our schedule may be already booked. Mr. [redacted] did offer many different time and day options for Mr. [redacted] service appointment. Mr. [redacted] was quite rude and disrespectful on the phone. We were able to accommodate him for an appointment on March 30th, at which time he was very apologetic for his demeanor on the phone.Upon receiving your letter today, we tried to reach out to Mr. [redacted] to address his dissatisfaction. He did not care to speak to our representative that contacted him.Please feel free to contact me with any further questions or concerns.

In response to your letter' dated Friday, August 7th, 2015 regarding a complaint by [redacted], I would first like to state that the vehicle in question was thoroughly serviced prior to delivery to the customer. After delivery,Mr. [redacted] did bring the vehicle back in due to a...

pulsation. At that time, the front rotors were replaced, as well as one lug nut and lug stud, at no charge to the customer. Since that service appointment, we have been contacted by the customer, requesting more new parts for the vehicle, which are not in need of replacement. The customers have requested that we give them the parts, to be installed at a different location. We have advised them that we are unable to honor that request, due to the 12 month/12,000 mile warranty we offer on parts & service, which would not apply if they are not installed at here. They have questioned the Certification of our vehicles, although we are most certainly an Advantage Car Fax Certified Dealer, and also are certified with GWC (Guardian Warranty). Upon contacting Mr. [redacted] today, I found he is unaware of the letter and complaint to your office. It is our position thatwe fulfilled our obligations to correct any service issues for Mr.[redacted]. Although all repairs were done correctly and to the best of our ability, and we definitely feel we have done everything in our power to please Mr. [redacted], we have made the offer to the customer to purchase the vehicle back at his full purchase price. At this time, Mr. [redacted] has verbally declined our offer, and also stated he is content with the vehicle. We have requested he issue a new letter to your office, correcting his previous statements. Please feel free to contact me with any further questions or concerns. Very sincerely, Samuel P. Licari President [redacted] Motor Car Inc.