Dale Robert Wigmore - Painting Contracting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I have not heard from Westchester Toyota at all regarding this warranty repairWow, from what I can infer from this latest response Westchester Toyota is happy to take a customers money and not stand behind there productA local dealership that advertises itself as the top dealer in the region but pushes warranty repairs to another dealer ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Reimbursement for $has been sent to customerFedEx tracking number [redacted] Please check after 5:30pm on 2/ [redacted] to confirm tracking reciept

The refund was processed on January [redacted] Our apologizes for the delay in processing the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? I did not receive a call from David L [redacted] on 7/**I also have a call log on my cellphone to confirm that.? I only received a phone call after I filed this complaint with the Revdex.comHowever, I did get a breakdown from David G [redacted] via email today (8/*), so apparently it is possible to get a breakdown of the Capitalized Cost ReductionI was never given a copy nor signed a Lease Order (which I did get with my prior Toyota lease), which would clearly detail the downpayment, fees, etcJust do the math, I went in asking for the Toyota Incentive offer of $down + $per month for monthsHow do you come up with a $capitalized cost reduction, plus $in fees/taxesAt the end of the day, it was $out of my pocket.You need to further look into thisAnd please respond in writing.Sincerely ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] It seems the acuisition fee that was broken out in the lease order you originally signed was added into the cap cost reductionthe contract does not allow for a breakdown of the cap cost reduction but if you would like we can walk you through the breakdownYou are more than welcome to visit us at any time to review your paperworkWe are very sorry that the computers were down that dayWe can also tell you that the General? Sales Manager David L [redacted] reached out to you July [redacted] by email to let you know the office was closed after hours but that he would call you the following afternoonWe have a call tracking system that will show that we tried to contact you on July [redacted] 4:30pm at [redacted] to review your paperworkand there was not answerPlease let us know how to assist you and address your concerns

I have already spoken to [redacted] and agreed to refund the $depositI explained that my purchase order request a 10% depositI also explained the reason a customer cash rebate is taxable in New York

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not heard from Westchester Toyota at all regarding this warranty repairWow, from what I can infer from this latest response Westchester Toyota is happy to take a customers money and not stand behind there productA local dealership that advertises itself as the top dealer in the region but pushes warranty repairs to another dealer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] , It was a pleasure finally getting to speak to you todayI am glad we were able to address your concerns and find a resolution that worked for youI will follow up with you on Monday to confirm that your credit was appliedDavid L**

AS PER INVOICE [redacted] CUSTOMER HAD A NYSI $37.00? OIL CHANGE AND FILTER $PAID BY TOYOTA CUSTOMER WAS CHARGED FOR THE COOLANT FLUSH WICH I AM WILLING TO GIVE $AS A IN HOUSE CREDIT IN ALL FAIRNESS CUSTOMER HAD THE RIGHT TO DECLINED THE SERVICE WHEN THE SERVICE CONSULTANT RECOMMENDED THE FLUSH CUSTOMER AGRRED PAID THE INVOICE NOW ? HAVE FRESH ANTIFREEZE AND ASKING FOR THE MONEY BACK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Contention that I did not return is not accurateI called twice, and sent certified letter, and have not received closure.? Agent recommended it saying this (Coolant Flush) is required per Toyota Service Schedule, at 25K milesSince my car was in for 50K, it was overdueI have asked for copy of service schedule which shows this, because documentation on Toyta's site shows this is NOT requiredThey charged me $for this procedure, and unless I get this refunded, my next step will be Small Claims Court.Note: In my letter (attached), I stated I paid over $160, that is a typo, as shown in original receipt (attached); actual invoice amount, and charge to my credit card was $266.18Attachments: Copy of certified letterCopy of original invoiceCopy of receipt - certified mailing ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] If the car will be certified after the recall is resolved, this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The dealership has yet after week credited our [redacted] we have filed complaints with Toyota and [redacted] and I will be speaking personally to the NY State Atty General Monday the [redacted] This is nonsense they are stalling nothing takes this long to resolve and I have the same person that replied to you on my voicemail telling us the same thing I do not care the reasons he gave me why they do or dont do certain things They were to refund the deposit and they did not I also have the NY state Tax Inspector General and a unit of the IRS investigating their so called reason why they can charge tax on an incentive I am a family of CPA'a and Lawyers Toyota calls it a "Dealer Incentive" All of the dealerships I have spoken to call it a factory or dealer incentive its NOT cash back so I will get to the bottom if it The very basic answer here is get my and year old parent their money back How dare they pull this crap By Tuesday I will have Channel and at the dealership for a consumer investigation on their policies They have chosen the wrong person to screw with we are furious !!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The refund of $has been processed to an [redacted] card ending [redacted] The rest of the information is as I stated and can be easily verified by any and all government officesCustomer cash is taxableI am unaware what advertising your referring toIs it a Toyota Motor Sales USA advertising?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The vehicle I agreed to purchase was priced and sold to me as a TOYOTA CERTIFIED USED VEHICLE This fact was confirmed in a Sept [redacted] conversation between me, salesman Edson S***, and GSM John M***Furthermore, it is a fact easily supported by website capture(s) from Westchester Toyota and the CARFAX report Dealership respondent is mistaken when he/she claims to understand my concerns, and I don't feel disrespected, I feel cheated I want all of the benefits of the TCUV program, not just the 1year/12K-mile vehicle service agreementI am NOT satisfied with a much less valuable Westchester Toyota substitution"Un-winding the deal" might have been an option if the dealership had behaved professionally and ethically by contacting me, in a timely manner, to explain the "Certification" problemThey could have apologized for "jumping the gun" and advertising the vehicle as being "certified" when it was, in fact, still being put through the evaluation process The window of opportunity for me to be reasonable and for them to be ethical has closed At this point, I want ALL of the products that I paid for...and I will accept nothing lessIf I do not receive written evidence of enrollment in the TCUV program, I will turn this matter over to the Consumer Fraud division of the New York State Attorney General's office.In summary, the dealership misrepresented my car by advertising a vehicle that they DID NOT HAVEThey took my money, and failed to deliver the product(s) that they sold and that I agreed to buy And finally, my name is [redacted] ***; I am not [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] ,? I would be more than willing to review your numbers, paperwork and walk you through some of the cancellations that would reduce your balanceI reviewed your paperwork.It seems the payoff was $The information on the deal shows you purchased a vehicle service agreement for $2495.00, GAP insurance for $vehicle theft replacement for $and paint and fabric protection for $The taxes on the additional products and services anounted to $There was some service work done as well when the car was reinspected.David L**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was promised the car in weeks Car didn't come in I was in contact with salesman during the waiting period and never once was it said that the travalue would change It wasn't until I was in the showroom 1/hours transferring the car to my name and insurance did they come up that I had to give them an additional $to get the car In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ,I don't quite understand the complaintI can however review your paperwork with you if you would likeIf there are any problems or discrepancies I would be more than willing to correct them for youI have reached out to yo by phone as well to see when you are availablePlease contact me at your convenienceEmail would always be best [redacted]

Revdex.com: Within days of filing my complaint with the Revdex.com, Westchester Toyota sent me the funds which were due to me Without the intervention of the Revdex.com, I do not think that I would have ever received the money which was due to me THANK YOU Revdex.com!!! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On May **, I phoned the national headquarters of Toyota who in turn spoke with the customer service manager at that time, Clarisse I was told that my vehicle would be scheduled for July or August of I waited patiently again for four months I spoke with Clarisse on Sept [redacted] and se stated that she did not remember that promise and I was told there were people ahead of me on the list at the current time I asked what that meant in terms of time and was given a vague answer due to parts availability I spoke with the national Toyota headquarters again on Sept **, and provided my case # They were able to look at my records and confirm that the service manager did indeed say July or August of In an effort to help me they called City World Toyota in the Bronx and asked if there was a waiting list to do the engine work requiring new seals City World said they had no waiting list So why can't this local dealer get the parts from another dealer? A few years ago Westchester Toyota was doing a repair to my vehicle and once they had taken the car apart they realized they did not have the correct parts in stock They sent a mechanic down to a Toyota dealer in the Bronx to get the part and finish the repair to my vehicle How is this any different? I do not believe Westchester Toyota stores vehicles in their shop for two months at a time waiting for these particular parts That would mean they are providing courtesy or rental cars to customers while their vehicles are waiting for repair If that is the case was never offered the option for them to store my car, reduce my mileage and stop pumping oil into an engine at my own expenseMy complaint is against Westchester Toyota since they were happy enough to take my money in for this lemon If the local dealer cannot stand behind the product they sell andservice they should be very clear that the customer is on their own when it comes to shoddy engines still under warranty In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you David!! Sincerely, [redacted]