Initial Business Response / [redacted] (1000, 7, 2014/09/23) */ Contact Name and Title: [redacted] Vice Presiden Contact Phone: XXX-XXX-XXXX Contact Email: ***@dalesigns.com Mr [redacted] of [redacted] has been a customer since July of He has been very difficult to deal with and was generally helped by an experienced employee who had learned how to work with Mr*** [redacted] as well as other staff members always have had pride in handling ourselves in a professional manner and spent excessive time providing change after change for layoutsOur records indicate sales in the range of $for [redacted] ; all business whether small or large is appreciated [redacted] was on a cash basis and would generally pay when signs were picked upIn there was a situation with a returned check and slow pay at which time Mr [redacted] threatened to sue Dale Signs for our collection attempts and also stated he would never use Dale Signs againAlthough we were tired of his unprofessional handling of business, when he returned for service he was treated with respect and every effort was made to meet his needs through Two signs were purchased in 2013, Mr [redacted] returned this year making demands of a new employee who made several attempts to please Mr [redacted] spending to hours of preparationMr [redacted] could not be satisfied so the manager got involvedOur position is that Dale Signs was hired to produce signs, that is what we did and it was very hard earned money dealing with Mr***He was not billed for the wasted preparation time or an art charge Mr***'s latest attack on our manager [redacted] is outrageous with his demanding us to release artwork and his exaggeration of how much business was done is hand-in-hand with the outrageousness of his portrayal of the last conversation with my manager, mercy on others who work with this man We have no recollection of Revdex.com claims made against Dale Sign Service in the pastWe try to resolve any dispute immediately because we know the value of word of mouth advertising Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/10/07) */ The business response didn't address my desired resolution, I just want my artwork back for the last ten yearsplease forward this back to the business to get this resolvedThis is my artwork that I had submitted to the graphics designer who retiredNow the new guy told me he couldn't do it At that point I asked for my art work and the refused to return it to me Final Consumer Response / [redacted] (3000, 19, 2014/11/19) */ 11/20/14: Mediator called consumer and he did not have time to talkHe will return call 11/24/14: Mediator called consumer and left voice mail message 11/24/14: I want the business to return my artworkI did business with them for many years and I deserve my artwork returned 11/25/14: Mediator called consumer and left voice mail message 12/01/14: I worked with [redacted] and he would know about all the artwork I sent them, but he retired and it must be in his emailI don't want to continue with mediation, I am just going to sue them Final Business Response / [redacted] (1000, 20, 2014/11/19) */ 11/24/14: ( [redacted] ***) He has smeared us on every siteHe paid us for signs and did not purchase the artworkHe does not own the trademark rights to the artworkWe create the sign on our computer application, get his approval, and then make the signWe are not graphic design company who would charge him to create a logoIf Mr [redacted] has a specific sign he would like the artwork forWe would be happy to research and try to find them for him 12/01/14: Mediator called business and left voice mail message for [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2014/09/23) */ Contact Name and Title: [redacted] Vice Presiden Contact Phone: XXX-XXX-XXXX Contact Email: ***@dalesigns.com Mr [redacted] of [redacted] has been a customer since July of He has been very difficult to deal with and was generally helped by an experienced employee who had learned how to work with Mr*** [redacted] as well as other staff members always have had pride in handling ourselves in a professional manner and spent excessive time providing change after change for layoutsOur records indicate sales in the range of $for [redacted] ; all business whether small or large is appreciated [redacted] was on a cash basis and would generally pay when signs were picked upIn there was a situation with a returned check and slow pay at which time Mr [redacted] threatened to sue Dale Signs for our collection attempts and also stated he would never use Dale Signs againAlthough we were tired of his unprofessional handling of business, when he returned for service he was treated with respect and every effort was made to meet his needs through Two signs were purchased in 2013, Mr [redacted] returned this year making demands of a new employee who made several attempts to please Mr [redacted] spending to hours of preparationMr [redacted] could not be satisfied so the manager got involvedOur position is that Dale Signs was hired to produce signs, that is what we did and it was very hard earned money dealing with Mr***He was not billed for the wasted preparation time or an art charge Mr***'s latest attack on our manager [redacted] is outrageous with his demanding us to release artwork and his exaggeration of how much business was done is hand-in-hand with the outrageousness of his portrayal of the last conversation with my manager, mercy on others who work with this man We have no recollection of Revdex.com claims made against Dale Sign Service in the pastWe try to resolve any dispute immediately because we know the value of word of mouth advertising Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/10/07) */ The business response didn't address my desired resolution, I just want my artwork back for the last ten yearsplease forward this back to the business to get this resolvedThis is my artwork that I had submitted to the graphics designer who retiredNow the new guy told me he couldn't do it At that point I asked for my art work and the refused to return it to me Final Consumer Response / [redacted] (3000, 19, 2014/11/19) */ 11/20/14: Mediator called consumer and he did not have time to talkHe will return call 11/24/14: Mediator called consumer and left voice mail message 11/24/14: I want the business to return my artworkI did business with them for many years and I deserve my artwork returned 11/25/14: Mediator called consumer and left voice mail message 12/01/14: I worked with [redacted] and he would know about all the artwork I sent them, but he retired and it must be in his emailI don't want to continue with mediation, I am just going to sue them Final Business Response / [redacted] (1000, 20, 2014/11/19) */ 11/24/14: ( [redacted] ***) He has smeared us on every siteHe paid us for signs and did not purchase the artworkHe does not own the trademark rights to the artworkWe create the sign on our computer application, get his approval, and then make the signWe are not graphic design company who would charge him to create a logoIf Mr [redacted] has a specific sign he would like the artwork forWe would be happy to research and try to find them for him 12/01/14: Mediator called business and left voice mail message for [redacted] ***