Dale's Auto Sales

As explained in earlier communications, Sedlak will not under any circumstances refund Mr*** the $deposit he gave us in order to secure a truck from another dealer for himWe are considering this matter closedIf Mr*** is still dis-satisfied so be it

Mr*** Contracted to purchase a truck with us that was not on our lotWecame to an agreement on the price of the truck and he agreed to purchase thetruck from usWe then took a non refundable $deposit from him to arrangefor drivers to pick up his new vehicle at the dealership in which it was
located.Mr*** was told at the time of purchase that the $deposit was to securethe vehicle for sale to him and this deposit would be deducted from the finalprice on deliveryAt no time was he told by Sedlak Management that thisdeposit was refundable.Mr*** contacted us to tell us he had decided to purchase a different vehicleelsewhereHe was told at that time that we had incurred expenses in retrievingthe vehicle, it was here and available for delivery.We have been "locating" vehicles for our customers for over years and ourpolicy has never changedThe locate fee is only credited at time of delivery, wedo not return this fee to the consumer if they buy elsewhere

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Sedlak has never made any effort to resolve this dispute or have any kind of conversation with me to discuss. I would appreciate if Sedlak management would review the emails I exchanged with their sales person and refute my claims: (1) I never agreed to purchase a truck from them, and (2) my deposit is refundable. I have presented an organized and documented argument supporting my position. They have yet to even attempt to dispute it.
Regards,
*** ***