I have reviewed the delivery details further and upon review found that the delivery was signed for without notating any damage on the delivery Unfortunately because of this there is nothing further we can do to assist to find resolution, there is no proof the damage took place while on the truck because it wasn’t noted when signing the proof of delivery If you would like you can reach out to the carrier directly to file a claim with them We do apologize but there is nothing further since the proof of delivery does not notate any damage when it was signed for
I don't accept none of the information they provideAttached the letter I have got from manufacturer also Dot line obviously very wrong because on their scale pallets weights shows very similar weightspallet 739lbs and pallet 712lbs As I talked to the manufacturer in New jersey they said it is impossible because pallet has the heavier stuff and the other one is only lighter boxesThat is why we submit 1st pallet 840lbs and 2nd pallet 450lbsTop of that we have exact pic showing that there is no overhanging from the pallets as Global Tranz or Dot line claimThis is unbelievable they can not just write whatever they like on the paperThey have provide some kind of proof other than just handwriting paper from the warehouseIf they are professional they suppose to take pics and inform to the customer right awayBecause this is not just couple hundred dollars difference this and 1/times more than the quoteThey picked up the item bring the New Jersey warehouse and then bring to the los angeles and then fountain valleyDuring this time noone realized that these information was wrong!Only thing make sense for me they do this purposelyThis business transactions was wrong and fail from the beginning they said working days but it took working days to deliverAnd when delivery truck comes to my place he didn't have pallet jack to carry so even though truck has lift gates we have to carry one by one insideAND you are charging lift gate feeWhat you guys are do SCAMThat allNothing elseI am stupid I didn't search on internet enough about Global Tranz before I contact youThere are many people had problems with you guysI will fight this at the court whatever necessary
Per the Globaltranz terms and conditions section Globaltranz is not responsible for any loss, damage or, nondelivery However if you would like the assistance in filing a claim with the carrier our claims department will be more than happy to assist with that They can be contacted at [email protected]
Could you please send the written communication to [redacted] for further review As I stated, the terms and conditions were agreed upon by you when you used Globaltranz BOL, it states this at the bottom of each BOL We certainly do not hold anyone's money hostage and I apologize if you do feel that way however this is the standard process The terms and conditions do in fact state that quoted amounts are not final prices and all loads moved are subject to accessorial charges If those charges are not agreed with you must contact your sales rep to dispute those charges which you did We are still awaiting on a response from this dispute Again, if you send the backup you have in writing to [redacted] we will look into this further and attempt to resolve this quicker
We submitted a dispute with UPS for PRO [redacted] /BOL [redacted] for the additional re-weight/re-class charges through our courtesy dispute/claims process however the dispute was denied by UPSThe shipment was quoted with a weight of shipping under class however the freight was inspected and was re-weighed to pounds and re-classed to Due to the re-weight and re-class the original quote of $is no longer valid and the additional charges of $are owedI have attached the re-weight and re-class certificate provided by UPSThank you,
Who is Tony F*? Again, per previous statements Global Tranz is "working" on the claimStill, Global Tranz can not provide the documents requested from the carrier
We are a freight broker and connect shippers with the carriers to handle their shipping needsThe shipper provided the carrier with an extra pallet that was requested to be returned to the shipper after pick upDue to this error by the shipper the carrier has assessed return shipping charges GlobalTranz is not at fault for the additional shipping charges assessed by the carrierPlease refer to section or the terms and conditions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As previously requested, we must have a copy of an actual invoice from DFS Global Tranz reflecting the total dollar amount being credited to our account before we will consider this resolvedWe've been told numerous times from different DFS employees that this was removed from our account only it never has been!ALL we need is an invoice copy reflecting the credited amount they claim has already been applied AS we do NOT want to receive ANY more PAST DUE notices or Collection THREATS! Regards, [redacted]
The response sent is in reference to the BOL number provided in the complaint ( [redacted] )If this is not the shipment in question please supply the BOL number so this can be looked into and resolved Thank you,
I [redacted] owes GlobalTranz for unpaid balances totaling $2,for services providedAt no time did GlobalTranz fraudulently charge [redacted] [redacted] provided GlobalTranz with the attached open check draft authorization form to process payment for all services renderedPer section of the attached terms and conditions [redacted] is responsible to pay the balance dueGlobalTranz is a broker [redacted] can not refuse to payGlobalTranz because of a dispute against the trucking companyIf we were not able to resolve the dispute with the carrier through our courtesy claims process the customer must reach out to the trucking company to file a dispute [redacted] is legally obligated to pay the entire balance owed for the brokerage services providedThe balance owed has been turned over to third party collections and must be resolved directly the the collection agency
Per our terms and conditions, the customer is liable for all charges billed by the carrierPlease refer to paragraph: Determination of ChargesOur terms and conditions can be found on our website: https://www.globaltranz.com/terms-conditions/ The carrier provided a signed BOL the shipper signed with weight at lbs as well as a POD signed by the consignee showing the weight was lbsAny disputes need to be made within days of the invoice date in order for us to dispute with the carrier by Globaltranz also listed in our terms and conditions(Signed POD and BOL attached)Based on this information, the invoice provided to you by GlobalTranz is due in full to prevent your account from going to 3rd party collections
Hello, I am unable to find the shipment you are referencing. Please provide the invoice number you paid the shipping charges on so I can review and provide details.
the problem is Globaltranz is just wasting the time This answer has been provided to me in January and after that has to be resolved at the level of Daniel P***.Basically, an internal back and forth at the expense of the customer
Marie,I have been working with the sales rep on invoice [redacted] and they have agreed to absorb the additional charges in the amount of $We will be issuing a check today for the creditLet me know if anything else is needed to close this caseThank you, Amy V [redacted] | Accounts Receivable ManagerO: ###-###-#### F: ###-###-#### [redacted] ***Scottsdale, AZ 85261WWW.GLOBALTRANZ.COM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have several emails from [redacted] at GlobalTranz in the accounting department to disregard these chargesI clearly understand GlobalTranz create BOL'S on our behalf, but that does not warrant them to generate the BOL incorrectlyThe order was placed to ship glass, but Eric that work at GlobalTranz entered the wrong information on the BOL which caused the original issueWe paid what we were told to pay and to disregard the additional chargers......why are we having an issue with this? Regards, [redacted] ***
We were billed additional charges from [redacted] for BOL [redacted] / PRO [redacted] for a reclassification and reweighAll quotes are based on the information provided at the time of bookingThe actual charges are determined by the actual shipment characteristics, and any accessorial charges are applicable to the shipment at the time the shipment is picked upThese charges can be disputed with the carrier through our Invoice Resolution teamI have reached out to the Invoice Resolution team and they do not show a dispute being submittedIn order for us to dispute these charges we will need a packing list and spec sheetPlease provide this information so we can submit this dispute through our courtesy claims processI have also attached our terms and conditions, please refer to section for the determination of chargesAt this time all charges are deemed as valid until we receive the requested documents in order for us to properly dispute the additional charges with the carrier.Should there be any questions on this process the customer can reach out to me directly so I can assist them in this processThank you, Amy V [redacted] ###-###-#### [redacted] @globaltranz.com
I have reviewed the delivery details further and upon review found that the delivery was signed for without notating any damage on the delivery Unfortunately because of this there is nothing further we can do to assist to find resolution, there is no proof the damage took place while on the truck because it wasn’t noted when signing the proof of delivery If you would like you can reach out to the carrier directly to file a claim with them We do apologize but there is nothing further since the proof of delivery does not notate any damage when it was signed for
I don't accept none of the information they provideAttached the letter I have got from manufacturer also Dot line obviously very wrong because on their scale pallets weights shows very similar weightspallet 739lbs and pallet 712lbs As I talked to the manufacturer in New jersey they said it is impossible because pallet has the heavier stuff and the other one is only lighter boxesThat is why we submit 1st pallet 840lbs and 2nd pallet 450lbsTop of that we have exact pic showing that there is no overhanging from the pallets as Global Tranz or Dot line claimThis is unbelievable they can not just write whatever they like on the paperThey have provide some kind of proof other than just handwriting paper from the warehouseIf they are professional they suppose to take pics and inform to the customer right awayBecause this is not just couple hundred dollars difference this and 1/times more than the quoteThey picked up the item bring the New Jersey warehouse and then bring to the los angeles and then fountain valleyDuring this time noone realized that these information was wrong!Only thing make sense for me they do this purposelyThis business transactions was wrong and fail from the beginning they said working days but it took working days to deliverAnd when delivery truck comes to my place he didn't have pallet jack to carry so even though truck has lift gates we have to carry one by one insideAND you are charging lift gate feeWhat you guys are do SCAMThat allNothing elseI am stupid I didn't search on internet enough about Global Tranz before I contact youThere are many people had problems with you guysI will fight this at the court whatever necessary
This has been escalated to our IR manager for further review
Per the Globaltranz terms and conditions section Globaltranz is not responsible for any loss, damage or, nondelivery However if you would like the assistance in filing a claim with the carrier our claims department will be more than happy to assist with that They can be contacted at [email protected]
Could you please send the written communication to [redacted] for further review As I stated, the terms and conditions were agreed upon by you when you used Globaltranz BOL, it states this at the bottom of each BOL We certainly do not hold anyone's money hostage and I apologize if you do feel that way however this is the standard process The terms and conditions do in fact state that quoted amounts are not final prices and all loads moved are subject to accessorial charges If those charges are not agreed with you must contact your sales rep to dispute those charges which you did We are still awaiting on a response from this dispute Again, if you send the backup you have in writing to [redacted] we will look into this further and attempt to resolve this quicker
We submitted a dispute with UPS for PRO [redacted] /BOL [redacted] for the additional re-weight/re-class charges through our courtesy dispute/claims process however the dispute was denied by UPSThe shipment was quoted with a weight of shipping under class however the freight was inspected and was re-weighed to pounds and re-classed to Due to the re-weight and re-class the original quote of $is no longer valid and the additional charges of $are owedI have attached the re-weight and re-class certificate provided by UPSThank you,
Who is Tony F
*? Again, per previous statements Global Tranz is "working" on the claimStill, Global Tranz can not provide the documents requested from the carrier
We are a freight broker and connect shippers with the carriers to handle their shipping needsThe shipper provided the carrier with an extra pallet that was requested to be returned to the shipper after pick upDue to this error by the shipper the carrier has assessed return shipping charges GlobalTranz is not at fault for the additional shipping charges assessed by the carrierPlease refer to section or the terms and conditions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As previously requested, we must have a copy of an actual invoice from DFS Global Tranz reflecting the total dollar amount being credited to our account before we will consider this resolvedWe've been told numerous times from different DFS employees that this was removed from our account only it never has been!ALL we need is an invoice copy reflecting the credited amount they claim has already been applied AS we do NOT want to receive ANY more PAST DUE notices or Collection THREATS! Regards, [redacted]
As you can see on a picture that crate is destroyed and some parts are damaged
The response sent is in reference to the BOL number provided in the complaint ( [redacted] )If this is not the shipment in question please supply the BOL number so this can be looked into and resolved Thank you,
I [redacted] owes GlobalTranz for unpaid balances totaling $2,for services providedAt no time did GlobalTranz fraudulently charge [redacted] [redacted] provided GlobalTranz with the attached open check draft authorization form to process payment for all services renderedPer section of the attached terms and conditions [redacted] is responsible to pay the balance dueGlobalTranz is a broker [redacted] can not refuse to payGlobalTranz because of a dispute against the trucking companyIf we were not able to resolve the dispute with the carrier through our courtesy claims process the customer must reach out to the trucking company to file a dispute [redacted] is legally obligated to pay the entire balance owed for the brokerage services providedThe balance owed has been turned over to third party collections and must be resolved directly the the collection agency
Per our terms and conditions, the customer is liable for all charges billed by the carrierPlease refer to paragraph: Determination of ChargesOur terms and conditions can be found on our website: https://www.globaltranz.com/terms-conditions/ The carrier provided a signed BOL the shipper signed with weight at lbs as well as a POD signed by the consignee showing the weight was lbsAny disputes need to be made within days of the invoice date in order for us to dispute with the carrier by Globaltranz also listed in our terms and conditions(Signed POD and BOL attached)Based on this information, the invoice provided to you by GlobalTranz is due in full to prevent your account from going to 3rd party collections
Hello, I am unable to find the shipment you are referencing. Please provide the invoice number you paid the shipping charges on so I can review and provide details.
the problem is Globaltranz is just wasting the time This answer has been provided to me in January and after that has to be resolved at the level of Daniel P***.Basically, an internal back and forth at the expense of the customer
We will proceed with adjusting this $81.62 balance off the customers account.
Marie,I have been working with the sales rep on invoice [redacted] and they have agreed to absorb the additional charges in the amount of $We will be issuing a check today for the creditLet me know if anything else is needed to close this caseThank you, Amy V [redacted] | Accounts Receivable ManagerO: ###-###-#### F: ###-###-#### [redacted] ***Scottsdale, AZ 85261WWW.GLOBALTRANZ.COM
Hello, would it be possible to have the customer provide the invoice or BOL number in which their complaint is referring?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have several emails from [redacted] at GlobalTranz in the accounting department to disregard these chargesI clearly understand GlobalTranz create BOL'S on our behalf, but that does not warrant them to generate the BOL incorrectlyThe order was placed to ship glass, but Eric that work at GlobalTranz entered the wrong information on the BOL which caused the original issueWe paid what we were told to pay and to disregard the additional chargers......why are we having an issue with this? Regards, [redacted] ***
We were billed additional charges from [redacted] for BOL [redacted] / PRO [redacted] for a reclassification and reweighAll quotes are based on the information provided at the time of bookingThe actual charges are determined by the actual shipment characteristics, and any accessorial charges are applicable to the shipment at the time the shipment is picked upThese charges can be disputed with the carrier through our Invoice Resolution teamI have reached out to the Invoice Resolution team and they do not show a dispute being submittedIn order for us to dispute these charges we will need a packing list and spec sheetPlease provide this information so we can submit this dispute through our courtesy claims processI have also attached our terms and conditions, please refer to section for the determination of chargesAt this time all charges are deemed as valid until we receive the requested documents in order for us to properly dispute the additional charges with the carrier.Should there be any questions on this process the customer can reach out to me directly so I can assist them in this processThank you, Amy V [redacted] ###-###-#### [redacted] @globaltranz.com