Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me if I receive a refund. Since its been nearly two years I think I should get some interest in addition to the refund. And that is really not a lot to ask for considering I had a lot of time and money invested in trying to get it fixed. The reduced engine power was never fixed, the truck never ran right. I don't think I should have to pay for the mechanics trying to guess what was wrong with it. I took it to the [redacted] dealer and they said the part Dale put in was made in China and an inferior part. I tried many times to talk to Dale to make it right and was told he was at lunch, out on a call, etc...and never got a return call. I would appreciate a refund. Thank you.I have changed my name back to my maiden name...[redacted]
Regards,
[redacted]
[redacted], Thank you for sending this in a format that I am able to open and respond to, and I apologize to you and [redacted] for the slow response. I have been covering for two repair technicians for over a year, and office time is hard to come by. The...
first invoice I have for [redacted]'s 2004 [redacted] is dated November 16th 2012, mileage 132,255, when she was in for an oil change and to have service warning lights read and cleared. warning lights and codes observed on that visit include: Service Airbag light onCheck engine light onP0332 Knock Sensor circuit low frequency faultand B0092 Suppression sensor 1 circuit fault We do not offer Diagnostic services for these systems, so we recommended replacing the knock sensors and the wiring harness, as there is an updated harness that ** had designed for the knock sensor circuit. The B0092 is for the body control module, which we do not have the ability to replace, or service, as it requires reprogramming. I do not recall for sure, but in cases like that we normally recommend [redacted], or the ** dealer. No diagnosis was performed or charged for. I do not recall the number of times between this and the next visit that [redacted] made for code reading and clearing, but there were several. There is never a charge for reading those codes, so we did not document those visits. When [redacted] would stop to have the codes checked, I did that service myself quite often, and I recall recurring knock sensor codes, and that [redacted] reported that "performance reduced" warning had been coming on. She indicated that sometimes during this occurrence, the vehicle speed was limited, and she was concerned driving it. I indicated that in many cases the throttle pedal position sensor is the issue there, but I do not have the ability to diagnose that for sure. In these cases we have witnessed it being one single issue corrupting multiple systems, or several separate ones. Again stressing that we neither perform nor charge for diagnostics on these systems. I let [redacted] know that in previous cases I had called [redacted] service and parts departments, and that they had indicated selling "lots" of knock sensors for these trucks and recommend an updated harness at the same time, but there is also a chance that there is an actual engine knock that is not audible from the drivers seat. [redacted] made an appointment to have the knock sensors replaced with aftermarket units due to lower cost, and to replace the wiring harness with the updated one. The invoice for that appointment is dated July 25th 2013, mileage 135,439, we replaced the knock sensors and the updated harness. My son, Alex A[redacted] was delivering the truck to [redacted], and called me in route saying the "performance reduced" light came on and acceleration was poor. I asked Alex to return to the shop and called [redacted]. We decided to replace the Pedal position sensor and not charge additional labor, because I knew she had a limited budget. The invoice for $688.11 was already printed for delivery, but [redacted] had a $650.00 budget so the truck was returned to her with partial payment, I believe I covered the rest. The next invoice although there were multiple visits in between to look at codes, was July 14th 2014, mileage 138,387. the "performance reduced" warning was on, and the decision was made to warranty the throttle pedal position sensor. There were many visits after that time with various concerns. There were many appointments made for me to pick the truck up at [redacted]'s residence, that were canceled or missed because she didn't feel well. Many times [redacted] showed up at the shop without an appointment. and I was unable to see her myself. I completely understand [redacted]'s frustration, but with well over 5000 customers and two dedicated office greeters, I am not able to handle all the drive ups myself. I work 72 hours a week just to keep up with repairs, and don't hide from customers. My response needed to be very precise and full of details, but apologize the long winded nature. I will fax my invoices for your review, very shortly. I wanted to detail the process from my perspective, but did and am doing my best to keep my customers not only well informed, but happy with our service. If after her review of my letter, [redacted] feels entitled to a refund to settle this matter, I will oblige that. Respectfully Dale D. A[redacted]OwnerDale's Mobil 1 Lube express3216 N. Garfield AvenueLoveland, CO. 80538(970)-635-0200(970)-443-4640 cell
[redacted], Thank you for sending this in a format that I am able to open and respond to, and I apologize to you and [redacted] for the slow response. I have been covering for two repair technicians for over a year, and office time is hard to come by....
The first invoice I have for [redacted]'s 2004 [redacted] is dated November 16th 2012, mileage 132,255, when she was in for an oil change and to have service warning lights read and cleared. warning lights and codes observed on that visit include: Service Airbag light onCheck engine light onP0332 Knock Sensor circuit low frequency faultand B0092 Suppression sensor 1 circuit fault
We do not offer Diagnostic services for these systems, so we recommended replacing the knock sensors and the wiring harness, as there is an updated harness that ** had designed for the knock sensor circuit. The B0092 is for the body control module, which we do not have the ability to replace, or service, as it requires reprogramming. I do not recall for sure, but in cases like that we normally recommend [redacted], or the ** dealer. No diagnosis was performed or charged for. I do not recall the number of times between this and the next visit that [redacted] made for code reading and clearing, but there were several. There is never a charge for reading those codes, so we did not document those visits. When [redacted] would stop to have the codes checked, I did that service myself quite often, and I recall recurring knock sensor codes, and that [redacted] reported that "performance reduced" warning had been coming on. She indicated that sometimes during this occurrence, the vehicle speed was limited, and she was concerned driving it. I indicated that in many cases the throttle pedal position sensor is the issue there, but I do not have the ability to diagnose that for sure. In these cases we have witnessed it being one single issue corrupting multiple systems, or several separate ones. Again stressing that we neither perform nor charge for diagnostics on these systems. I let [redacted] know that in previous cases I had called [redacted] service and parts departments, and that they had indicated selling "lots" of knock sensors for these trucks and recommend an updated harness at the same time, but there is also a chance that there is an actual engine knock that is not audible from the drivers seat. [redacted] made an appointment to have the knock sensors replaced with aftermarket units due to lower cost, and to replace the wiring harness with the updated one. The invoice for that appointment is dated July 25th 2013, mileage 135,439, we replaced the knock sensors and the updated harness. My son, Alex A[redacted] was delivering the truck to [redacted], and called me in route saying the "performance reduced" light came on and acceleration was poor. I asked Alex to return to the shop and called [redacted]. We decided to replace the Pedal position sensor and not charge additional labor, because I knew she had a limited budget. The invoice for $688.11 was already printed for delivery, but [redacted] had a $650.00 budget so the truck was returned to her with partial payment, I believe I covered the rest. The next invoice although there were multiple visits in between to look at codes, was July 14th 2014, mileage 138,387. the "performance reduced" warning was on, and the decision was made to warranty the throttle pedal position sensor. There were many visits after that time with various concerns. There were many appointments made for me to pick the truck up at [redacted]'s residence, that were canceled or missed because she didn't feel well. Many times [redacted] showed up at the shop without an appointment. and I was unable to see her myself. I completely understand [redacted]'s frustration, but with well over 5000 customers and two dedicated office greeters, I am not able to handle all the drive ups myself. I work 72 hours a week just to keep up with repairs, and don't hide from customers. My response needed to be very precise and full of details, but apologize the long winded nature. I will fax my invoices for your review, very shortly. I wanted to detail the process from my perspective, but did and am doing my best to keep my customers not only well informed, but happy with our service. If after her review of my letter, [redacted] feels entitled to a refund to settle this matter, I will oblige that. Respectfully Dale D. A[redacted]OwnerDale's Mobil 1 Lube express3216 N. Garfield AvenueLoveland, CO. 80538(970)-635-0200(970)-443-4640 cell
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me if I receive a refund. Since its been nearly two years I think I should get some interest in addition to the refund. And that is really not a lot to ask for considering I had a lot of time and money invested in trying to get it fixed. The reduced engine power was never fixed, the truck never ran right. I don't think I should have to pay for the mechanics trying to guess what was wrong with it. I took it to the [redacted] dealer and they said the part Dale put in was made in China and an inferior part. I tried many times to talk to Dale to make it right and was told he was at lunch, out on a call, etc...and never got a return call. I would appreciate a refund. Thank you.I have changed my name back to my maiden name...[redacted]
Regards,
[redacted]
[redacted], Thank you for sending this in a format that I am able to open and respond to, and I apologize to you and [redacted] for the slow response. I have been covering for two repair technicians for over a year, and office time is hard to come by. The...
first invoice I have for [redacted]'s 2004 [redacted] is dated November 16th 2012, mileage 132,255, when she was in for an oil change and to have service warning lights read and cleared. warning lights and codes observed on that visit include: Service Airbag light onCheck engine light onP0332 Knock Sensor circuit low frequency faultand B0092 Suppression sensor 1 circuit fault We do not offer Diagnostic services for these systems, so we recommended replacing the knock sensors and the wiring harness, as there is an updated harness that ** had designed for the knock sensor circuit. The B0092 is for the body control module, which we do not have the ability to replace, or service, as it requires reprogramming. I do not recall for sure, but in cases like that we normally recommend [redacted], or the ** dealer. No diagnosis was performed or charged for. I do not recall the number of times between this and the next visit that [redacted] made for code reading and clearing, but there were several. There is never a charge for reading those codes, so we did not document those visits. When [redacted] would stop to have the codes checked, I did that service myself quite often, and I recall recurring knock sensor codes, and that [redacted] reported that "performance reduced" warning had been coming on. She indicated that sometimes during this occurrence, the vehicle speed was limited, and she was concerned driving it. I indicated that in many cases the throttle pedal position sensor is the issue there, but I do not have the ability to diagnose that for sure. In these cases we have witnessed it being one single issue corrupting multiple systems, or several separate ones. Again stressing that we neither perform nor charge for diagnostics on these systems. I let [redacted] know that in previous cases I had called [redacted] service and parts departments, and that they had indicated selling "lots" of knock sensors for these trucks and recommend an updated harness at the same time, but there is also a chance that there is an actual engine knock that is not audible from the drivers seat. [redacted] made an appointment to have the knock sensors replaced with aftermarket units due to lower cost, and to replace the wiring harness with the updated one. The invoice for that appointment is dated July 25th 2013, mileage 135,439, we replaced the knock sensors and the updated harness. My son, Alex A[redacted] was delivering the truck to [redacted], and called me in route saying the "performance reduced" light came on and acceleration was poor. I asked Alex to return to the shop and called [redacted]. We decided to replace the Pedal position sensor and not charge additional labor, because I knew she had a limited budget. The invoice for $688.11 was already printed for delivery, but [redacted] had a $650.00 budget so the truck was returned to her with partial payment, I believe I covered the rest. The next invoice although there were multiple visits in between to look at codes, was July 14th 2014, mileage 138,387. the "performance reduced" warning was on, and the decision was made to warranty the throttle pedal position sensor. There were many visits after that time with various concerns. There were many appointments made for me to pick the truck up at [redacted]'s residence, that were canceled or missed because she didn't feel well. Many times [redacted] showed up at the shop without an appointment. and I was unable to see her myself. I completely understand [redacted]'s frustration, but with well over 5000 customers and two dedicated office greeters, I am not able to handle all the drive ups myself. I work 72 hours a week just to keep up with repairs, and don't hide from customers. My response needed to be very precise and full of details, but apologize the long winded nature. I will fax my invoices for your review, very shortly. I wanted to detail the process from my perspective, but did and am doing my best to keep my customers not only well informed, but happy with our service. If after her review of my letter, [redacted] feels entitled to a refund to settle this matter, I will oblige that. Respectfully Dale D. A[redacted]OwnerDale's Mobil 1 Lube express3216 N. Garfield AvenueLoveland, CO. 80538(970)-635-0200(970)-443-4640 cell
[redacted], Thank you for sending this in a format that I am able to open and respond to, and I apologize to you and [redacted] for the slow response. I have been covering for two repair technicians for over a year, and office time is hard to come by....
The first invoice I have for [redacted]'s 2004 [redacted] is dated November 16th 2012, mileage 132,255, when she was in for an oil change and to have service warning lights read and cleared. warning lights and codes observed on that visit include: Service Airbag light onCheck engine light onP0332 Knock Sensor circuit low frequency faultand B0092 Suppression sensor 1 circuit fault
We do not offer Diagnostic services for these systems, so we recommended replacing the knock sensors and the wiring harness, as there is an updated harness that ** had designed for the knock sensor circuit. The B0092 is for the body control module, which we do not have the ability to replace, or service, as it requires reprogramming. I do not recall for sure, but in cases like that we normally recommend [redacted], or the ** dealer. No diagnosis was performed or charged for. I do not recall the number of times between this and the next visit that [redacted] made for code reading and clearing, but there were several. There is never a charge for reading those codes, so we did not document those visits. When [redacted] would stop to have the codes checked, I did that service myself quite often, and I recall recurring knock sensor codes, and that [redacted] reported that "performance reduced" warning had been coming on. She indicated that sometimes during this occurrence, the vehicle speed was limited, and she was concerned driving it. I indicated that in many cases the throttle pedal position sensor is the issue there, but I do not have the ability to diagnose that for sure. In these cases we have witnessed it being one single issue corrupting multiple systems, or several separate ones. Again stressing that we neither perform nor charge for diagnostics on these systems. I let [redacted] know that in previous cases I had called [redacted] service and parts departments, and that they had indicated selling "lots" of knock sensors for these trucks and recommend an updated harness at the same time, but there is also a chance that there is an actual engine knock that is not audible from the drivers seat. [redacted] made an appointment to have the knock sensors replaced with aftermarket units due to lower cost, and to replace the wiring harness with the updated one. The invoice for that appointment is dated July 25th 2013, mileage 135,439, we replaced the knock sensors and the updated harness. My son, Alex A[redacted] was delivering the truck to [redacted], and called me in route saying the "performance reduced" light came on and acceleration was poor. I asked Alex to return to the shop and called [redacted]. We decided to replace the Pedal position sensor and not charge additional labor, because I knew she had a limited budget. The invoice for $688.11 was already printed for delivery, but [redacted] had a $650.00 budget so the truck was returned to her with partial payment, I believe I covered the rest. The next invoice although there were multiple visits in between to look at codes, was July 14th 2014, mileage 138,387. the "performance reduced" warning was on, and the decision was made to warranty the throttle pedal position sensor. There were many visits after that time with various concerns. There were many appointments made for me to pick the truck up at [redacted]'s residence, that were canceled or missed because she didn't feel well. Many times [redacted] showed up at the shop without an appointment. and I was unable to see her myself. I completely understand [redacted]'s frustration, but with well over 5000 customers and two dedicated office greeters, I am not able to handle all the drive ups myself. I work 72 hours a week just to keep up with repairs, and don't hide from customers. My response needed to be very precise and full of details, but apologize the long winded nature. I will fax my invoices for your review, very shortly. I wanted to detail the process from my perspective, but did and am doing my best to keep my customers not only well informed, but happy with our service. If after her review of my letter, [redacted] feels entitled to a refund to settle this matter, I will oblige that. Respectfully Dale D. A[redacted]OwnerDale's Mobil 1 Lube express3216 N. Garfield AvenueLoveland, CO. 80538(970)-635-0200(970)-443-4640 cell