Dales Pre-Owned

This letter is regards to Id [redacted] purchased her own crate motor from [redacted] and had the motor delivered for insulation on 4/28/16. Note: the crate motor did not come will new timing chain cover and customer was told 1,000 mile break in period.[redacted] returned the...

vehicle on 5/17/16 for low oil concern. During that repair, we replaced the timing cover, oil pan gasket, and water pump gasket and fluids due to the timing cover seal leaking. The customer did not have any charge. We covered all parts and labor for this repair.[redacted] returned the vehicle again 7/11/16 for oil leak issue. The timing cover again began to leak so we replace the timing cover gaskets and used an oil dye additive. It showed the oil leaking around the passenger side corner of the block. Again we paid for parts and labor at no charge to customer.After the 3rd repair, I told [redacted] there can not be anything my mechanics did to make the seal leak so I feel [redacted] crate motor has to have a defect in it somewhere and they can pay for another tear down or she can. She said she would not pay for anything. I contacted [redacted]t they told me that they would not pay for the tear down. They said [redacted] would be responsible for charges for the diagnostic to see why the oil was leaking. I filed a complaint [redacted]. I also told [redacted] she should contact [redacted] and see what they can do to help her since my mechanic feels there could be a defect in the motor block that she purchased it herself.If you have any questions or need additional information, please contact my mechanic at 3[redacted]