D'Alessandro Custom Concrete Services

Alteration was done as per request. However, customer wanted more dress taken in from the top after wearing it.This would have required the alteration dress sent back for alteration , customer didnnot prefer to send it back and instead wanted money back for alteration which was already done as per...

request and pinning of the garment.

I am sorry but at our cleaners we do take care of customer problems very quickly and efficiently. However, it is hard for us to process a claim which has practically never happened at the cleaners such as perfume smell due to - the cleaning personnel wearing perfume - our dryclean process...

is not manual so the smell of perfume transferring in the cleaning process has never happened, we use fourth generation dryclean machines which are the best technology for processing the utmost delicate garments.We would as a curtesy redo the cleaning of the affected clothes if the customer would bring the clothes back within 48 hours - but if the customer claims perfume smell two weeks after the cleaning was done, and brings all their clothes back after wearing them, we cannot determine if indeed there was a problem with cleaning (which we have never come across in several years). If the clothes would have been brought within 48 hours, we would have gladly redone the cleaning.[redacted]

Complaint: [redacted]
I am rejecting this response because: the response is absolutely un true. I still have the tags on the dress that show what the instructions were and the alteration was NOT done. The lady [redacted] confirmed the alteration on the top was NOT done. I called the office on Monday and they said they would have the owner call me which still has not happened.  I have not received a refund either. This is disatisfactory and unacceptable. The service I paid for was not done. They were to provide 3 separate services. 1. Clean 2. Alter the top, 1 inch from each side 3. Hem the bottom. The total for the hem and clean was $26 and the alteration was $42. I was rang up the first time for $26 and I asked the girl if that included the top and agree said oh no, let me add that,  then she have me another ticket with all three requests on it totalling $68. I paid the $68 but they only completed the hem and clean. They are refusing to refund my money gift the alteration they did not provide. If they are refusing my refund yet again then I'm going to take this to my local news. [redacted] 
Regards,
[redacted]