Most of the information stated is true. We never promised to buy her a new ring but given the problems we have had we have ordered and received a brand new ring. The manufacturer of the ring does not make it in a size 4.5". We are not going to try and size the new ring again. The ring we sized is...
the correct size but not to the customers liking. The biggest problem is that the customer never talked to the store manager, only the counter staff. They do not have the authority to order a new ring for her. I have instructed the manager to order her a new ring. We have done this and the new ring is sitting in the safe waiting for her to pick it up. She will need to take the ring elsewhere to have it sized and she will need to give us the old ring that we originally sized. She never paid for the sizing so there is no credit due her. She must contact the store manager, [redacted], to make the transfer. He is present every day but Weds. And Sun. And works from 9:00am to 3:00pm. I am sorry for any inconvenience we have caused the customer and please accept our apology.[redacted]OwnerFast Fix Jewelry and a Watch Repair
Most of the information stated is true. We never promised to buy her a new ring but given the problems we have had we have ordered and received a brand new ring. The manufacturer of the ring does not make it in a size 4.5". We are not going to try and size the new ring again. The ring we sized is...
the correct size but not to the customers liking. The biggest problem is that the customer never talked to the store manager, only the counter staff. They do not have the authority to order a new ring for her. I have instructed the manager to order her a new ring. We have done this and the new ring is sitting in the safe waiting for her to pick it up. She will need to take the ring elsewhere to have it sized and she will need to give us the old ring that we originally sized. She never paid for the sizing so there is no credit due her. She must contact the store manager, [redacted], to make the transfer. He is present every day but Weds. And Sun. And works from 9:00am to 3:00pm. I am sorry for any inconvenience we have caused the customer and please accept our apology.[redacted]OwnerFast Fix Jewelry and a Watch Repair