Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:After viewing this message I contacted the business and told them I would pass by to pick up the check on Saturday (516) and when I arrived the dealership was closedThey told me the they would be open between 9am-6pm and I was there around 1pmI took pictures as proof they were closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We were closed due to the holidaysThe check is here and is ready for pick upWe can also overnight the check if preferred. Please call us ###-###-#### to discuss further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I put $down they take $of my deposit I don't feel like I have give them nothing that's not my fault they lied to me I hope no one goes to that place unprofessional people I believe they should change that name instead dancy automotive group they should to ghetto automotive group.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The administration was not aware of this situationThis was a miscommunication within the company and the customerThe check for $is readyThe customer can call us to arrange delivery of his check
We have already told the costumer to come tomorrow and bring his credit card so we can do his refundThe price of the car included fees from the bank which we explained to him at the time of the interview with the finance manager. He agreed to the price and signed the contract. The
customer committed a fraud by telling the bank he didn't signed the contractHe did sign the contract and left the dealer driving the carThe deal is now cancelled and the car is back on the dealer's possession
This issued has been resolved and the money has been refundedThe customer agreed and signed a released formAs stated before, the car is in the dealer possession and the customer was refunded the same day as promised
Hello.*** *** purchased the vehicle on 6/**/We received an approval from *** *** *** *** and she took possession of the vehicleThe bank contacted us on the *** saying they needed more money downAt this time we already started prepping *** ***s car for saleWe invested the
money to fix her vehicle so we ask if she wants to get her car back we are more then willing to give it back to her but she used that bmw for almost a month and we are not charging her for the wear on the vehicle such as tires or scratches but only for the miles she accumulatedWe feel that this is fair because we have no say in what the bank doesWe did manage to get her another approval with the amount of money she had but she did not want to take that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Now that was a lie they never told me to bring the credit card to get the refund in fact I was at the dealer they told me to come Friday to get the money back and I never told the bank I didn't signed the contract the seller do the interview with the bank without my permission I told the bank I didn't do the interview this people is doing fraud I'm contacting my lawyer tomorrow
We reached out to this customer last week and she was scheduled to bring her vehicle in so we can send it to the mechanic shop to have the issues resolved. She never showed up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Dancys Auto response yesterday on 7/23/15 was:“We invested the money to fix her vehicle so we ask if she wants to get her car back we are more then willing to give it back to her but she used that bmw for almost a month and we are not charging her for the wear on the vehicle such as tires or scratches BUT ONLY FOR THE MILES SHE ACCUMLATED. We feel this is fair because we have no say in what the bank does…” Today, July **, 2015 it is a different story because they want to gain more profit over an error that was made on their behalf! I agreed to pay for the mileage so I can receive my car back yesterday! But because that’s only $300 dollars worth of mileage compared to the $929.72 in “service repairs” they want to switch around what they would like to be compensated for. YOUR CON ARTISTES! And I shouldn’t have to pay for anything but I’m ONLY AGREEING TO PAY FOR THE .25CENT PER MILEAGE I PUT ONTO THE BMW IN ORDER TO GET MY CAR BACK.I also have no control over what the bank says but Dancy Auto employees get paid to stay on top of their paperwork, proper communication with customers, and banks! I contacted [redacted] more than four times to ask questions about my auto loan and their response each time was “we don’t have an auto loan for you in our system. We see an application inquiry made on 6/**/2015 but no follow-up paperwork has been sent over yet.” Jose, their former sales manager who sold me the car, (and whom they have since fired) told me that if I purchased the vehicle on 6/**/2015 he would pay off Junes car payment and my first payment for my new BMW would be on 7/**/15. I received a call on July **, 2015 from Toyota Financial telling me I was pass due on my monthly payments! I spoke with Toyota Financial Representative “Germany Agent ID[redacted]” who noted my account “that my car has been traded-in for almost* a month”. I was also informed at the time that Dancy Auto called on 6/**/2015 to request a payoff amount but never called anytime after that and that I was still responsible for monthly payments on the Corolla! I had to come out of my pocket $355 for Junes monthly payment even though I was promised I would not have to! You can see from the attached photos I contacted Jose (Dancys’ sale manager) multiple times via job phone and text messages and received no response! I have been given hell and the run-around since the day I left Dancy Auto on 6/**/2015! For someone to call me back 22 days later and tell me bad news is outrageous and no one should have to be put through this! Why would Dancy wait 15 days to service my vehicle but not contact [redacted] to see why they have not received a check for their $33,000 vehicle? As for the service receipt, the ONLY one that is valid is the one stamped “PAID 7/**/2015” in the amount of $246.95. Why are there two different receipts and there both not stamped paid for on 7/**/2015? Why was there work done to the Toyota on two different days, 7/**/15 & 7/**/15? Why would you pay for something in full on the same day that I declined* to sign the new [redacted] Federal Credit loan presented to me? Why did Dancy Auto of Great Neck service my vehicle BEFORE sending out the proper paperwork to DMV for me to receive my vehicle Registration? The finance representative Ray, at Dancy Auto should have contacted the [redacted] himself instead of waiting for [redacted] to call him with a check! Why did the finance rep, Ray stay on top of his job? If Dancy paid around $26,250 for the BMW at an auction, why would you wait longer than and 14days for [redacted] to cut you a check if the loan was approved? You hound me down and try to force me to sign a new contract (with a higher payment and almost double interest rate) but don’t go after a bank immediately for payment after an approved loan goes through? This is a YO-YO SCAM. The [redacted] Federal Credit Union contract Dancy Auto attached a document is NOT the one that was presented to me and I have attached the correct forms. Notice on my form the Loan date was for 7.**.2015, which is the date I have been saying all along, is the same day I refused to sign the new [redacted] contract. I have also attached a copy of the new bill of sale dated on 07/**/2015 that I refused to sign! *note my signature is next to the original bill of sale but not the new bill with a payment of $515.31 @ 72months. I went to Dancy for the second time on 07/**/2015 since 6/**/15 and refused to sign the new [redacted] contract (higher payment and interest rate than original 6/**/15 contract) and requested my car to be returned to me immediately! This is when they tried to scam me into paying $1500 in service repairs to my Toyota corolla or they will keep both vehicles! This particular incident on 07/**/2015 is why I am reaching out to the Revdex.com.Dancy has done everything to create more bills for me and more revenue for their greedy pockets! They have done NOTHING to satisfy me as a customer even though they are the one who slacked on their job! I AM ONLY AGREEING TO PAY FOR THE .25CENT PER MILEAGE I PUT ONTO THE BMW IN ORDER TO GET MY CAR BACK AND SATISFY THIS DISPUTE.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:After viewing this message I contacted the business and told them I would pass by to pick up the check on Saturday (5/**/16) and when I arrived the dealership was closed. They told me the they would be open between 9am-6pm and I was there around 1pm. I took pictures as proof they were closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
After contacting [redacted] they have informed me that received an application from the dealer on 6/**/2015 and told them I was approved for only $31,000 out of the requested amount of $34,000. [redacted] said they have not received and documents from Dancy Auto after 6/**/2015 and no one had contacted me in regards to this matter until 22days later on 7/**/2015. The reason why Dancy is just now informing me of this matter is because Sales manager JOSE was fired for misconduct and miscommunication with customers and the finance representative Ray was out on a two week vacation (my uncompleted application sat on his desk for two weeks) and returned back to work on 7/**/15 to find out no one had contacted me in regards to loan application. 7/**/2015 is also the same day I came into Dancy and refused to sign the new loan application from [redacted] because of the higher interest rate and payments. The two repair service invoices(only one receipt for $286.00 shows paid on 7/**/15)that were submitted with this claim will show you that Dancy Auto did not want to simply give me my car back based on "mileage" only but wanted me to pay for work that was not even paid for on the Toyota corolla. If Dancy auto will return back my car if I pay for the mileage that I put onto the BMW then I will gladly pay that and return them there vehicle. As noted on the repair invoices Tyrone, the owner indicated that he would charge me .25cents per mile which came out to be 301$ I will pay that even though they have keep my Toyota corolla for 24 days and has added over 500 miles as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello. I have attached the loan documents for the teachers loan and for the new loan we got her. The term is the same (72 months) and the payment is the same. She rejected this. I also attached the receipts for the work we had done to the corolla to get it ready for sale. She can keep the bmw or take her corolla back. If she decides to take the corolla back we will need to be compensated for the work we did to the vehicle. [redacted] said he will waive the 1204 miles she put on the vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:After viewing this message I contacted the business and told them I would pass by to pick up the check on Saturday (516) and when I arrived the dealership was closedThey told me the they would be open between 9am-6pm and I was there around 1pmI took pictures as proof they were closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We were closed due to the holidaysThe check is here and is ready for pick upWe can also overnight the check if preferred. Please call us ###-###-#### to discuss further
Revdex.com:At this time, I have not been contacted by Dancy Automotive Group regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I put $down they take $of my deposit I don't feel like I have give them nothing that's not my fault they lied to me I hope no one goes to that place unprofessional people I believe they should change that name instead dancy automotive group they should to ghetto automotive group.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The administration was not aware of this situationThis was a miscommunication within the company and the customerThe check for $is readyThe customer can call us to arrange delivery of his check
We have already told the costumer to come tomorrow and bring his credit card so we can do his refundThe price of the car included fees from the bank which we explained to him at the time of the interview with the finance manager. He agreed to the price and signed the contract. The
customer committed a fraud by telling the bank he didn't signed the contractHe did sign the contract and left the dealer driving the carThe deal is now cancelled and the car is back on the dealer's possession
This issued has been resolved and the money has been refundedThe customer agreed and signed a released formAs stated before, the car is in the dealer possession and the customer was refunded the same day as promised
Hello.*** *** purchased the vehicle on 6/**/We received an approval from *** *** *** *** and she took possession of the vehicleThe bank contacted us on the *** saying they needed more money downAt this time we already started prepping *** ***s car for saleWe invested the
money to fix her vehicle so we ask if she wants to get her car back we are more then willing to give it back to her but she used that bmw for almost a month and we are not charging her for the wear on the vehicle such as tires or scratches but only for the miles she accumulatedWe feel that this is fair because we have no say in what the bank doesWe did manage to get her another approval with the amount of money she had but she did not want to take that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Now that was a lie they never told me to bring the credit card to get the refund in fact I was at the dealer they told me to come Friday to get the money back and I never told the bank I didn't signed the contract the seller do the interview with the bank without my permission I told the bank I didn't do the interview this people is doing fraud I'm contacting my lawyer tomorrow
Revdex.com:At this time, I have not been contacted by Dancy Automotive Group regarding complaint ID [redacted].Sincerely,[redacted]
We reached out to this customer last week and she was scheduled to bring her vehicle in so we can send it to the mechanic shop to have the issues resolved. She never showed up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Dancys Auto response yesterday on 7/23/15 was:“We invested the money to fix her vehicle so we ask if she wants to get her car back we are more then willing to give it back to her but she used that bmw for almost a month and we are not charging her for the wear on the vehicle such as tires or scratches BUT ONLY FOR THE MILES SHE ACCUMLATED. We feel this is fair because we have no say in what the bank does…” Today, July **, 2015 it is a different story because they want to gain more profit over an error that was made on their behalf! I agreed to pay for the mileage so I can receive my car back yesterday! But because that’s only $300 dollars worth of mileage compared to the $929.72 in “service repairs” they want to switch around what they would like to be compensated for. YOUR CON ARTISTES! And I shouldn’t have to pay for anything but I’m ONLY AGREEING TO PAY FOR THE .25CENT PER MILEAGE I PUT ONTO THE BMW IN ORDER TO GET MY CAR BACK.I also have no control over what the bank says but Dancy Auto employees get paid to stay on top of their paperwork, proper communication with customers, and banks! I contacted [redacted] more than four times to ask questions about my auto loan and their response each time was “we don’t have an auto loan for you in our system. We see an application inquiry made on 6/**/2015 but no follow-up paperwork has been sent over yet.” Jose, their former sales manager who sold me the car, (and whom they have since fired) told me that if I purchased the vehicle on 6/**/2015 he would pay off Junes car payment and my first payment for my new BMW would be on 7/**/15. I received a call on July **, 2015 from Toyota Financial telling me I was pass due on my monthly payments! I spoke with Toyota Financial Representative “Germany Agent ID[redacted]” who noted my account “that my car has been traded-in for almost* a month”. I was also informed at the time that Dancy Auto called on 6/**/2015 to request a payoff amount but never called anytime after that and that I was still responsible for monthly payments on the Corolla! I had to come out of my pocket $355 for Junes monthly payment even though I was promised I would not have to! You can see from the attached photos I contacted Jose (Dancys’ sale manager) multiple times via job phone and text messages and received no response! I have been given hell and the run-around since the day I left Dancy Auto on 6/**/2015! For someone to call me back 22 days later and tell me bad news is outrageous and no one should have to be put through this! Why would Dancy wait 15 days to service my vehicle but not contact [redacted] to see why they have not received a check for their $33,000 vehicle? As for the service receipt, the ONLY one that is valid is the one stamped “PAID 7/**/2015” in the amount of $246.95. Why are there two different receipts and there both not stamped paid for on 7/**/2015? Why was there work done to the Toyota on two different days, 7/**/15 & 7/**/15? Why would you pay for something in full on the same day that I declined* to sign the new [redacted] Federal Credit loan presented to me? Why did Dancy Auto of Great Neck service my vehicle BEFORE sending out the proper paperwork to DMV for me to receive my vehicle Registration? The finance representative Ray, at Dancy Auto should have contacted the [redacted] himself instead of waiting for [redacted] to call him with a check! Why did the finance rep, Ray stay on top of his job? If Dancy paid around $26,250 for the BMW at an auction, why would you wait longer than and 14days for [redacted] to cut you a check if the loan was approved? You hound me down and try to force me to sign a new contract (with a higher payment and almost double interest rate) but don’t go after a bank immediately for payment after an approved loan goes through? This is a YO-YO SCAM. The [redacted] Federal Credit Union contract Dancy Auto attached a document is NOT the one that was presented to me and I have attached the correct forms. Notice on my form the Loan date was for 7.**.2015, which is the date I have been saying all along, is the same day I refused to sign the new [redacted] contract. I have also attached a copy of the new bill of sale dated on 07/**/2015 that I refused to sign! *note my signature is next to the original bill of sale but not the new bill with a payment of $515.31 @ 72months. I went to Dancy for the second time on 07/**/2015 since 6/**/15 and refused to sign the new [redacted] contract (higher payment and interest rate than original 6/**/15 contract) and requested my car to be returned to me immediately! This is when they tried to scam me into paying $1500 in service repairs to my Toyota corolla or they will keep both vehicles! This particular incident on 07/**/2015 is why I am reaching out to the Revdex.com.Dancy has done everything to create more bills for me and more revenue for their greedy pockets! They have done NOTHING to satisfy me as a customer even though they are the one who slacked on their job! I AM ONLY AGREEING TO PAY FOR THE .25CENT PER MILEAGE I PUT ONTO THE BMW IN ORDER TO GET MY CAR BACK AND SATISFY THIS DISPUTE.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:After viewing this message I contacted the business and told them I would pass by to pick up the check on Saturday (5/**/16) and when I arrived the dealership was closed. They told me the they would be open between 9am-6pm and I was there around 1pm. I took pictures as proof they were closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
After contacting [redacted] they have informed me that received an application from the dealer on 6/**/2015 and told them I was approved for only $31,000 out of the requested amount of $34,000. [redacted] said they have not received and documents from Dancy Auto after 6/**/2015 and no one had contacted me in regards to this matter until 22days later on 7/**/2015. The reason why Dancy is just now informing me of this matter is because Sales manager JOSE was fired for misconduct and miscommunication with customers and the finance representative Ray was out on a two week vacation (my uncompleted application sat on his desk for two weeks) and returned back to work on 7/**/15 to find out no one had contacted me in regards to loan application. 7/**/2015 is also the same day I came into Dancy and refused to sign the new loan application from [redacted] because of the higher interest rate and payments. The two repair service invoices(only one receipt for $286.00 shows paid on 7/**/15)that were submitted with this claim will show you that Dancy Auto did not want to simply give me my car back based on "mileage" only but wanted me to pay for work that was not even paid for on the Toyota corolla. If Dancy auto will return back my car if I pay for the mileage that I put onto the BMW then I will gladly pay that and return them there vehicle. As noted on the repair invoices Tyrone, the owner indicated that he would charge me .25cents per mile which came out to be 301$ I will pay that even though they have keep my Toyota corolla for 24 days and has added over 500 miles as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello. I have attached the loan documents for the teachers loan and for the new loan we got her. The term is the same (72 months) and the payment is the same. She rejected this. I also attached the receipts for the work we had done to the corolla to get it ready for sale. She can keep the bmw or take her corolla back. If she decides to take the corolla back we will need to be compensated for the work we did to the vehicle. [redacted] said he will waive the 1204 miles she put on the vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]