Dallas Cowboys Pro Shops, LP

I made an online order on 11/28/16, and expected it by ChristmasI only received one email with the order informationBefore Christmas and after New Years I sent separate emails checking on the statusI never received a responseToday I was able to live chatI was only then notified that my order was out of stock and they will have to submit a refundThe live chat employee, Regina was slow to respond and used poor spelling and grammar

Almost impossible to get a hold of anyone in customer service. Usually the hold times exceed the allowed limit and you are hung up on or forced to leave an (ignored) voicemail. Chat function on the website doesn't work. Ordered a very premium jersey for Christmas, three weeks later no update. Finally got a hold of someone and was told the system allowed me to purchase even though it was out of stock. I was never informed and was essenetially sitting and waiting for an item that would never come and a refund that wouldn't happen until I found out what was going on. Finally I am told my almost 300 dollar refund will take 21 business days. AWFUL SERVICE.