Dallas Fuel and Food Market

06/26/2015Complaint ID#:  ID#:[redacted] Dear Revdex.com, As you are well aware, we take all and any consumer  complaints very seriously here at Best Auto. We helped [redacted] obtain financing on a 2002 Subaru Outback on 03/05/2015 at our dealership.  At the time of the...

sale the vehicle ran without any problems and she was happy to take possession of her newly purchased vehicle.  We provided her with the same warranty that we furnish all of our customers, the state mandated 500 miles or 15 Days whichever comes first power train warranty.  We did Offer [redacted] an extended warranty that she could purchase for a fee to cover her vehicle after the 500 Miles/15 days power train warranty would expire.  In fact we offered several different versions of this extended warranty ranging from bumper to bumper coverage to just the power train, services can be done at any mechanic shop in the country. She was reluctant to purchase an extended warranty plan. We fulfilled our obligations to [redacted]'s by getting her auto loan financed.  Matter of fact we went above beyond our duties, we even serviced her brakes free of charge.  Under the state mandated 500 mile/15 days warranty only the power train is covered, brakes are not part of that. On an another occasion approximately 2 months after the initial purchase, [redacted] called in complaining that her headlight was out.  We let her know that was part of maintenance that she had to do on her own car, however as a courtesy we replaced it free of charge.  We like to help our customers as much as we can and we also like to educate them on the importance of making their monthly payments on time to the finance company.  Making timely payments is key to building a good credit history.  We also explained to her the consequences of  missed or late payments, which could  result in a repossession by the finance company.  It appears that this has indeed happened and the finance company repossessed the vehicle from [redacted].  We can't be held liable for the maintenance of her vehicle; Moreover, she is  responsible for making her monthly payments.  We have fulfilled all obligations to [redacted] as mandated by the State of [redacted] and don't owe her any monies.

complaint ID#: [redacted]Dear [redacted]I am writing to you in regards to complaint ID#: [redacted]  As you are aware, we take all customer
inquires directed at the Revdex.com with utmost importance.  We had a difficult time reading and
comprehending parts of your complaint and did our best to respond.  It appears that this complaint is sent to the
wrong party.  It should be addressed to
[redacted]s they are the company who is responsible for repossessing
your vehicle for nonpayment and not Best Auto.  Best Auto has no way of verifying or checking any payments made to or
California Auto Finance's records.  Best Auto did everything
they were supposed to do by getting you financed with a finance company.  It is your responsibility as an owner to
maintain and make timely monthly payments per your finance contract.  Best Auto also made you an appointment to
have your vehicle checked out on the 15th of September 2015 which you failed to
show up for.

09/25/2017 complaint ID#: [redacted] Dear Revdex.com, As you are well aware, we take all and any consumer  complaints very seriously here at Best Auto.  We Sold [redacted] a used 2008 Nissan Armada with 142756 miles on 03/14/2017.   Mrs. [redacted] called our office last week...

asking for an appointment for service.  Keep in mind this is 6 months after she purchased the vehicle.  Our office asked her if she had been regularly changing the oil in her vehicle and she told our office "no".  It is Mrs. [redacted]'s responsibility to maintain her vehicle and provide regularly scheduled oil changes.  After all she did not purchase any extended warranties or a maintenance plan.   We cannot be held responsible for the maintenance of her vehicle.  Even though there is a clear case of abuse and neglect present on the part of Mrs. [redacted] we are still willing to help her out.  We can look at her vehicle and after diagnosing the problem, do the work at a considerably discounted rate just to help her out.     Highest Regards,   Rudy

Please let me reiterate, Mr. [redacted] was not cheated in any way,  in fact we went out of our way to help him drive legally.  We loaned him money with no interest or charges, completely free of fees.  He promised to repay the loan on the 23rd of September.  Everything was fine until the 23rd of September came around and he was surprised that he actually had to pay his bills.  Apparently he had no intention of paying us back just like he had no intentions of paying the State of Arizona.

Dear Revdex.com, [redacted]  purchased a 2008 Chevrolet Cobalt with 144762 miles on April 9 2016.  All of our vehicles are put through an inspection prior to putting up the vehicle for resale.  [redacted] test drove the vehicle prior to making the purchase and found nothing wrong with...

it as evidenced by attached "We Owe" sheet.  Any defects in the vehicle would be highlighted here and as in this case it states nothing was needed.  The vehicle warranty is not 30 days as stated by [redacted],  it is clearly stated in the contract as being 15 days or 500 miles whichever comes first.  Any complaints Mrs. [redacted] had with her vehicle regardless of merit were immediately addressed.  We did honor our warranty even beyond that 15 day period as a courtesy to her.  Her last service appointment was dated 05/11/2016 which is clearly beyond the 15 day period as well as the 30 day period claimed by Mrs. [redacted].     We strive to please every customer and out of goodwill we did everything we can to please Mrs. [redacted] by maintaining her vehicle well past the 15 day warranty period.  She drove the vehicle for nearly 2000 miles and the contract clearly states that she is responsible for the mileage she puts on the vehicle.  It also states that each mile driven costs $0.99 cents.  That would equate to well over the down payment she put down on the car.  We understand the importance of good credit management, however there is nothing we can do to change her credit history.  We accurately report credit and as much we would like to help Mrs. [redacted], we simply can't change the facts.

Best Auto5240 S Central Ave.Phoenix, AZ 85040complaint ID#: [redacted]Dear Revdex.com,I am writing to you in regards to complaint ID#: 10847615.  As you are aware, we take all customerinquires directed at the Revdex.com with utmost importance.  We had a difficult time reading andcomprehending...

parts of [redacted] complaint and did our best to respond.  [redacted] purchased a 2007 FordEscape with 133,790 miles from our dealership on 8/9/2015 and not 9/11/2015 asstated by Mr. [redacted]  Moreover, thevehicle was purchased approximately 60 days ago and not 30 days as stated by Mr.[redacted]  This is another falsestatement and is evidenced by the attached "buyer's order".  Mr. [redacted] also states that the vehicle isa hybrid, which it is not.  The Buyer'sOrder bearing Mr. Robert's signature clearly states that it's just a FordEscape with a V6 3.0L gas engine and not Ford Escape Hybrid.   All of our vehicles go through a 120 point inspection priorto resale.  Upon inspection, if any partof the vehicle is found to be not performing properly it is repaired orreplaced by our trained technicians. Just as all other vehicles we sell, the vehicle in question was alsoinspected and found to be running good without any issues at the time of sale.  This is evidenced by the attached signed"We Owe" form, Mr. [redacted] was not promised anything and there wereno problems that needed to be repaired with the vehicle.  As with all vehicles we sell we provide thestate mandated limited 500 miles, 15 days powertrain warranty. Since the purchase of his vehicle Mr. [redacted] had only oneappointment scheduled for service on 9/15/2015 for AC checkup. The AC system isnot part of the state mandated 500 miles, 15 days warranty which only coversthe power train of the vehicle.  As ashow of good faith and our commitment to continued outstanding customer servicewe made an appointment to examine Mr. Benedicts vehicle, However he failed toshow up for his appointment. I have attached the calendar appointment showingthat he didn't show up for his appointment. We offered Mr.[redacted] an extended warranty that he could purchase for a fee to cover hisvehicle after the 500 Miles/15 days powertrain warranty would expire.  In fact we offered several different versionsof this extended warranty ranging from bumper to bumper coverage to just thepower train, services can be done at any mechanic shop in the country.    He was reluctant to purchase an extendedwarranty plan and as a result he is the sole party responsible for the maintenanceof his vehicle.Sincerely,DABest Auto LLC

As much as we would like to service your vehicle for free we simply lack the recourses to do so. However our previous offer still stands.  We can do the work at a SUBSTANTIALLY discounted rate as a courtesy.

Thank you Revdex.com. My vehicle was repossed by [redacted] a company who was not even the financial backer originally on the contract after I made a payment which at the notice of the financial company it would be late as I had spent countless hours and almost a grand trying to get the SUV running with less than 500 miles on it since I had purchased it. The best auto mechanics and a man named Rudy[redacted] after my SUV was taken told me it was equipt with a kill switch GPS technology and they physically disabled my SUV in my drive way from week one. As you will recall my initial complaint also stated the alarm system was constantly going off and arming and disarming. The cheap warn out battery was shot at this point. But here is the vest o fee vest auto. After making my payment to a finance company who was not on the original contract bit later after I was told to get insurance since I did not want the insurance forced upon me. The next day all the paperwork was a mess. Vest auto was going to gibabce this is certain as I was asked to put best auto as aci  named  insured on my policy. Cali auto got a call from me the week my wife took the SUV into the dealership and was given a bunch of garbage comments on eee hat es wrong and wasn't covered after fixing all this it turned out to be the main ac compressor and pulley as well as a ton I f electrical damage done to get the duc hooked up bypassing the pat passive system and compuyervford initially had installed. They fired my dakesman and Rudy and a mechanic on central ave told me it was fitted with GPS kill switch systems without my knowledhevthe payment I made and can prove I made was removed from my acct and eventually 10 da I s after my SUV was stolen from us put back into my account. To top that off guess who "bought" the loan back with the "public auction " [redacted] company stated my SUV was to auction off first to public of course no info then private sale after I called and bhed about the one payment late (joke) a s I was assured my payment was received as I called because the pay system was do rigged you could not even see a chart showing any financial activities even after the "pay received receipt " which I also have a copy of we as shot up on my viewer at the completion. So my SUV was not even late and they demanded 359 tow 2 months payments thru western union only and I had 2 days to get it there not to mention all my laundry new lua ndry soap 22.99 box tide bleach stain removers my CD collections etc gone and would not tell me where the SUV was to get the stuff out. The best o GC the best is that the tow company I finally got a number to told me they did not have the SUV the were told to tow it to Best  auto on south central where it was seen stadged away hidden in the get this mm mechanics garage looks like being repaired after all is said and done. I am still awaiting a 1099 on what they are going to say was the auction difference in what I owed. Vs what it sold right ba CV k to the same company who sold that train wreck to begin with and out the door to another non suspecting buyer to do it all over again. I WANT MY 1000 down payment back and my 1000 to include my out of pocket to fi DX and troubleshoot and some dirt of loss of use. This is outrageous and like I said I believe criminal. What a nightmare and now I am looking at loss of income as well. Please advise me. [redacted]

I am writing to you in regards to complaint ID#: [redacted].  As you are aware, we take all customer inquires directed at the Revdex.com with utmost importance.  [redacted] purchased a vehicle from our dealership on 3/20/15.  All of our vehicles go through a 120 point...

inspection prior to resale.  Upon inspection, if any part of the vehicle is found to be not performing properly it is repaired or replaced by our trained technicians.  Just as all other vehicles we sell, the vehicle in question was also inspected and found to be running good without any issues at the time of sale.  As with all vehicles we sell we provide the state mandated 500 miles, 15 days warranty. We do offer an extended warranty that is available to anyone for purchase but [redacted] declined to purchase any extended warranties.  She contacted our Office after the 500 miles, 15 days period to let us know that the check engine light is on.  We  let her know that the warranty period was over and asked if she was maintaining her vehicle properly.  She admitted she had not being maintaining it.  She had driven almost 4,000 miles without changing her engine oil.  The manufacturer of her vehicle, Cadillac recommends that the oil be changed every 3,000 miles or 3 months whichever comes first.  She should have changed the oil but failed to do so.  We advised her to change the oil on a regular basis and check remaining fluids at every fuel up.  She was told that she is abusing and neglecting her automobile.  All 3rd party extended warranty companies that sell extended warranties for automobiles require regular documented oil changes done every 3,000 miles for coverage.  Moreover, It appears that Mrs [redacted] is confusing her finance company and the dealership where she bought the car.  Her monthly payments are made to the finance company who financed her loan and not to Best Auto, we don't get any of the proceeds.  All we did was get her car loan financed and we are not responsible for maintaining  her vehicle or making her monthly payments.  Highest Regards,[redacted]