Dallas Home Loans, Inc

I was in the office when Marie returned Ms***'s call on 11/5/Marie could barely speak because Ms*** was talking over her and cutting her offMs*** was screaming and cussing at herMarie was patient but Ms*** only continued to scream and curseAt this point Marie
ended the conversation because she could not speak due to Ms*** screaming at herMarie never called her a liar.Ms*** was not the only one who turned in late rent without the late feesAll were required to pay late fees and did so.I must abide by the policies to all residentsIf not, this would be a violation of fair housing.The owner does not handle any complaints at the communityThey are all handled by the property managerI was here at the time and aware of the complaint and followed company policy.Therefore, the $late fee will not be refunded.If you have any further questions I may be contacted at 317-839-7735.Regards, Ada B***Property ManagerCrown Plaza Apartments