Dallmer Public Adjusters, Inc.

April 13, 2017This letter is in replay to your letter dated 4/10/2017 in regards to the above reference ID number.In addition to the previous letter sent to you on 4/7/17, we offer the following answers1) The response to the complaint that was sent out in February was sent to a previous employee of Dallmer Adjuster, so we did not get any correspondence from Revdex.com until March 28, 2017, so we did preform a detailed file review, internally and provide complete details within the 10 day requirement.2) Again, I did check with the appraiser and he denied saying anything against our company or the previous adjuster. The appraiser further added that the homeowners were not even present when he performed the appraisal. Again, I do not want to personalize anything that anyone may or may not have said. I do not feel that the "he said” statements provide anything or provide an effective way of conducting business. 3) I did review the email log and have attached the emails for your review. Everything was answered in a timely manner and actions were taken. 4) As stated previously, the appraisal process was completed in a very timely manner and the results were more than positive. The appraiser more than doubled the initial amount. Once the fee of $1,000.00 became an issue, a $500.00 check was issued to the homeowner, as previously stated and copy provided in our April 7, 2017 correspondence.As previously stated and just to re-emphasis our position, we go out of our way to assure that we have satisfied the commitments of our contract and ultimately satisfied our clients. I feel in this particular claim process in was handled in a timely and professional manner with a more than satisfactory settlement. At this point in time, we are not prepared to make any other discounts or refunds to the client, as we feel he received a professional service, with a great outcome, in a timely manner.If I can be of further assistance in this matter, or provide further details, please do not hesitate on contacting me directly by phone or email, dalmeradiusters@[redacted].net

April 7, 2017This letter is in replay to your letter dated 3/28/2017 in regards to the above reference ID number. I thank you for allowing me the time to personally review this complaint and investigate the claim process associated with this client. I have talked with the individuals at my company...

that were involved with this claim and had involvement with this client and I offer the following:1) We received a call from the client and responded immediately to the client’s request, signed a contract (copy attached) with the homeowner and opened the claim with the insurance company An appointment for a home inspection of the claim took place on 11/3/2016 2) At the time of the inspection we provided an estimate of damages to the insurance company adjuster and reached an agreement on the scope of damages. 3) We received an estimate from the insurance company, along with a check for the damages based on our inspection of the property and made distribution to the homeowner on 11/17/2016. A copy of this settlement is attached 4) We continued to work with the insurance company on the differences between our estimate and the insurance company. We notified the client and informed him that we continued to work with the insurance company on the differences, but since the scope of damages was agreed, that the best way to continue to work the claim would be to utilize the appraisal process. We explained that the appraisal process, as stated within the policy from the insurance company is that each party (the insured and the insurance company) shall pay their own appraiser. Other expenses of the appraisal and the compensation of the umpire, if needed, shall be paid equally by each party. The homeowner signed the appraisal papers on 12/21/2016. 5) On December 22, 2016 we sent a letter to the insurance company stating that since we could not come to an agreement on the amount of the loss, we were moving the claim into the appraisal process. We received a letter from the insurance company the first week of 2017 dated December 29, 2016 with conditions of the appraisal. Without further delay, we placed the appraisal with [redacted] Appraisals. A copy of these conditions is attached. 6) The appraisal was completed on 1/13/2017 and we received a check from the insurance company on 1/31/2017. At that time we completed the breakdown and reviewed the settlement with our client. He was happy with the outcome of the appraisal, as the estimate from the insurance company before the appraisal was $11,288.96 and the appraisal award was $26,782.69 which was more than doubled. We received an invoice for our appraiser for $1,000.00. There is no set price for the amount of money that is charged by the appraiser. It is purely determined by the amount of the settlement they achieve. In fact the appraisers for the insurance company's side charged them $900.00 which was paid by the insurance company, independently of the amount that was paid to the insured on the claim. Copies of both these invoices are attached for your review. But since this was a concern of the homeowner, we have issued a $500 check to the homeowner, copy attached. 7) I have also attached correspondence from [redacted] from the homeowner directed to our office which was responded to immediately. 8) As for the remainder of the complaint that involved personal comments being made against our adjuster or the appraiser, I consider these to be “hearsay” and will not entertain an answer to these comments, as I feel this is totally unprofessional. 9) As for the fees, we have a signed contract that we have included that states Dallmer Adjusters receives 25% of all checks issued from the insurance company. The roof bill is a requirement by the insurance company and is clearly stated within the policy that the homeowner is responsible to make all necessary repairs to protect the property against further damage, receipts of all repairs will be paid by the insurance company, The temporary tarping of the roof was paid in full, by the insurance company, so this was not something the homeowner paid. The roof tarping was explained to the homeowner, prior to performing and again in the [redacted] communications.We at Dallmer Adjusters, Inc. take our business seriously. We go out of our way to assure that we have satisfied the commitments of our contract and ultimately satisfied our clients. We have been in business for 36 years and have handled over 10,000 claims and have a number of clients with repeated business and referrals. I feel in this particular claim process in was handled in a timely and professional manner with a more than satisfactory settlement. At this point in time, we are not prepared to make any other discounts or refunds to the client, as we feel he received a professional service, with a great outcome, in a timely manner.If I can be of further assistance in this matter, or provide further details, please do not hesitate on contacting me directly by phone or email, dalmeradiusters@[redacted].netSincerely,Christine D

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Fair enough. I'm sorry things couldn't be resolved amicably.  Our next correspondence will be from our lawyer. I am sure once those "hear say" comments are taken during a deposition there might be more weight to them.
Regards,
[redacted]

I would like to thank you for all the time that you spent with me , I cannot explain how releived you made me feel,You sat with me for over an hour and explained to me how a Public Adjuster operate's from the begining, to the end. You made me so confortable and confident in hirering you company. I would also like to explain why I contacted your firm, My claim to my house that took place on 10/2/2015, After I received there estimate I then contacted a contractor, He inspected my home and explained to me that my Insurance Company needed to pay me more money for the repairs that needed to be done, Therefore I took his advise,and of course my Insurance company would not budge. They told me that the amount would be more than enough to fix my home. I then contacted another contractor and also told me the same exact thing my previouse contractor explained. I requested estimate's from both contractor's, after receiving the estimate's I forwarded them to my Adjuster at Statefarm Insurance Company which the adjuster would'nt even take them into consideration, I sat in my home night after night worrying how I could come up with money to take a loss and pay it out of my pocket,which I didn't really have. My other option and last option was to take a loan. I was so confused why StateFarm would'nt pay me the amount that I needed to fix my house. Then a friend told me about your company, And I thank her everyday. You have taken so much pressure off of my mind and my physical well being. Once again thank you so very much. Sandra