April 13, 2017This letter is in replay to your letter dated 4/10/in regards to the above reference ID number.In addition to the previous letter sent to you on 4/7/17, we offer the following answers1) The response to the complaint that was sent out in February was sent to a previous employee of Dallmer Adjuster, so we did not get any correspondence from Revdex.com until March 28, 2017, so we did preform a detailed file review, internally and provide complete details within the day requirement.2) Again, I did check with the appraiser and he denied saying anything against our company or the previous adjusterThe appraiser further added that the homeowners were not even present when he performed the appraisalAgain, I do not want to personalize anything that anyone may or may not have saidI do not feel that the "he said” statements provide anything or provide an effective way of conducting business3) I did review the email log and have attached the emails for your reviewEverything was answered in a timely manner and actions were taken4) As stated previously, the appraisal process was completed in a very timely manner and the results were more than positiveThe appraiser more than doubled the initial amountOnce the fee of $1,became an issue, a $check was issued to the homeowner, as previously stated and copy provided in our April 7, correspondence.As previously stated and just to re-emphasis our position, we go out of our way to assure that we have satisfied the commitments of our contract and ultimately satisfied our clientsI feel in this particular claim process in was handled in a timely and professional manner with a more than satisfactory settlementAt this point in time, we are not prepared to make any other discounts or refunds to the client, as we feel he received a professional service, with a great outcome, in a timely manner.If I can be of further assistance in this matter, or provide further details, please do not hesitate on contacting me directly by phone or email, dalmeradiusters@ [redacted] .net
April 13, 2017This letter is in replay to your letter dated 4/10/in regards to the above reference ID number.In addition to the previous letter sent to you on 4/7/17, we offer the following answers1) The response to the complaint that was sent out in February was sent to a previous employee of Dallmer Adjuster, so we did not get any correspondence from Revdex.com until March 28, 2017, so we did preform a detailed file review, internally and provide complete details within the day requirement.2) Again, I did check with the appraiser and he denied saying anything against our company or the previous adjusterThe appraiser further added that the homeowners were not even present when he performed the appraisalAgain, I do not want to personalize anything that anyone may or may not have saidI do not feel that the "he said” statements provide anything or provide an effective way of conducting business3) I did review the email log and have attached the emails for your reviewEverything was answered in a timely manner and actions were taken4) As stated previously, the appraisal process was completed in a very timely manner and the results were more than positiveThe appraiser more than doubled the initial amountOnce the fee of $1,became an issue, a $check was issued to the homeowner, as previously stated and copy provided in our April 7, correspondence.As previously stated and just to re-emphasis our position, we go out of our way to assure that we have satisfied the commitments of our contract and ultimately satisfied our clientsI feel in this particular claim process in was handled in a timely and professional manner with a more than satisfactory settlementAt this point in time, we are not prepared to make any other discounts or refunds to the client, as we feel he received a professional service, with a great outcome, in a timely manner.If I can be of further assistance in this matter, or provide further details, please do not hesitate on contacting me directly by phone or email, dalmeradiusters@ [redacted] .net