Daltile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,Since the quantity purchased was made at their discretion and the amount was way over the amount needed I feel they should take back the surplus product

Sent: Thursday, August 18, 2016 3:40 PM Subject: ID # [redacted] Dal-tile values all customers needs and strives to give the best service as the largest flooring manufacture. We are very sorry for the inconvenience we may have caused Mr. [redacted] but our return policy is as follows...

DAL-TILE WILL BE HAPPY TO ACCEPT YOUR RETURNS SUBJECT TO THE FOLLOWING CONDITIONS: (1 ) ALL RETURNS MUST HAVE THE SALES SERVICE CENTER MANAGER’S PRIOR APPROVAL. (2) ALL RETURNS MUST BE ACCOMPANIED BY A RECEIPT. (3) RETURNS MUST BE WITHIN 30 DAYS OF PURCHASE. (4) FLAT TILE MUST BE IN FULL, CLEAN, UNOPENED, UNDAMAGED CARTONS. TRIM MAY BE RETURNED BY THE PIECE. (5) ALL RETURNS ARE SUBJECT TO A 25% HANDLING CHARGE. (6) SALES OF NON-STOCK, NON-STANDARD, SPECIAL ORDER ITEMS, INSTALLATION PRODUCTS AND TOOLS ARE FINAL. THANK YOU! Attached is a signed copy of when material was p/u on 3/25/16 DAVID [redacted] ADMINISTRATIVE MANAGER DALTILE #131 281-481-0919 DAVID.[redacted]@DALTILE.COM