Dalton Service Company

My husband and I are joint owners of Dalton Service Company, LLC and in twenty years have never beenturned into the Revdex.com or any other agency for that matterWe do very little advertising and have built ourreputation by word of mouth and good reputationWe have a reputation for being fair and
fullydisclosing to the expenses that may arise in the processWhen I received this complaint in the mail I wasimmediately upset both that we were turned in because we have worked so hard to treat people fairly,but mostly because of the information detrimental to our reputation was either left out or in***’s claim.When a customer calls we establish if it is an emergency and needs done ASAP or if it can be scheduled.Next, we get the customers first and last name, phone numbers where they can be reached, address,determine if the customer is responsible for the bill or if it is rental property and who is responsible.Next, we ensure if our form’s of acceptable payment that is due at time of service is viable for thecustomerWe then get information about the tank including: number of years since last being pumped(which tells us if possibly there could be a problem with the leach bed, a clogged line or if the tank willbe overfull with solids and we will need to add water that would add an additional charge)We ask thecustomer how far away the tank is from the road or driveway so we know how much hose to put on thetruck or brought to siteWe inform the customer of the regular rate for a tank up to 1,gallons, but ifwe would need to add water to pump it or there is over 1,gallons there will be an extra chargewhich is established at a rate per gallonWe let the customer know if we need more than the 100’ ft ofhose, which is what we can carry on our trucks that there will be an additional charge and are informedwhat the cost would beWe ask the customer if it is open and ready to be pumpedIf they tell us no: weThe standard procedure when receiving a call to pump a septic tank is as follows:1let them know either they need to get it exposed themselves or we can send a backhoe to dig it, whichagain is an additional chargeWe also give them the option of calling who they wish to dig the tankand/or refer them to people we trust and are reasonableWe inform the customer if the truck arrivedonsite to pump the tank and it can’t be pumped there will be a service fee in which will be credited tothem when they call us again after locating the tank and is pumped by usOnce all of this information isestablished we let them know a date and estimated timeOn the day of service we give the driver theirname and phone number so that the driver can call the customer for directions and finalize theestimated time of arrivalWe are very thorough in this process, because we have pride in the fact thatwe have no hidden costs to the customers.ALL of the above information was established at the first of twelve calls to and from *** ***, ***and the office starting at 9:14am on January 26, 2015; which included the following: (times are directlyfrom our phone bill).At 9:14am when *** had called to have her septic tank pumped she had stated that her father hadmarked 4-areas in the yard, but she was not sure which stake was the septicShe was told by oursecretary *** that the septic tank needed to be uncovered in order for us to pump it outShe wantedto know if we dug them up and how much it would cost*** told her she would get in touch with ***and call her backAt 9:20am *** called *** and got her an answerAt 9:23am she called *** backand told her that we could dig it for her and gave her the rate*** said she would dig it up herself.At 12:12pm *** had not yet heard back from her and called her to check on her situation if she hadthe tank uncovered*** stated in a chuckle, “She had not made it out there yet but was gettingready to head out there now”At 12:18pm *** made another call with a question about what thelid looked like and the size it would be so she knew what she was digging for looked like*** called ***at 12:21pm after their conversation to get her an answer and called *** back at 12:24pmNobodyanswered*** called back at 12:25pm and *** gave the answer to her questionAt 12:48pm ***called in to see if *** had located her tank and got it uncovered so that he could know if he wasscheduling a truck to be there for that day as it was getting late in the day and there were other jobsHealso wanted to make sure that *** got all of the information needed for this job and told *** toremind *** because it appeared she was having trouble locating the tank that if the truck arrived onsite and the tank is not located and uncovered there is a service call charge to pay for the fuel and thedriverBut let her know this fee would be taken off of her bill when she found it and we returned topump it*** called *** at 1:00pm to see if the tank was located and to repeat the information of aservice call fee if we arrived and the tank could not be pumpedAt 3:27pm *** finally called and saidthat she had located the tank and she was ready for it to be pumped*** again reminded her of theservice call fee and she was in Janet’s words;”adamant” that she had found the tank and it wasuncovered*** said her dad had marked everythingAt 3:29pm *** called *** and told her ***was ready and asked if there was a driver still available*** told her yes and to call *** he would takecare of her.***’s statement is as follows: (This statement was made without his knowledge of knowing that wehad been turned into the Revdex.comI wanted his honest account of the situation).2*** arrived on site to pump ***’s septic tank and immediately got the impression it was a badsituation because she was “bad mouthing” another septic hauling company in the area***proceeded to show *** where she said the tank wasWhen *** lifted the lid he immediately knew itwas not the septic tank, but something else because the water in it was crystal clearHe told *** itwas not her septic tank and she argued with him that it wasHe told her to watch as he stuck his shovelin it to move the water and showed her the water is crystal clear that it could not be the septicShestilled argued with the driver several more minutesHe said he would pump it if she wanted him to butdid not feel it would be right to take her money for something he knew was not correctHe finallyconvinced her that it was not her septic tank that she had found and told her he would take a minute totry and locate it with her*** said she had several different tanks in the yard and the one she thoughtwas the septic tank being 30-yards from the houseThey walked around the yard checking to see ifthere were any dips in it where ground may have settled and then asked her at what point in the housedoes the septic leave the houseShe did not know so he walked into her basement with herto help herfind it*** said the pipe for the septic tank went straight into the ground so there was no way ofknowing from that pointHe told her that she would have to call a plumber that has an electroniclocater to have it located and it would be an additional charge from that plumber, but if she called***’s they could help her find somebody reasonable*** at this point was disgruntled that it wasgoing to cost her more money to find her tank and that he could not find it for herThis whole processhad taken about minutes to try and locate the tank in addition to the hour driving time*** hadnever encountered this situation before because he had just started in the fall and did not know how tocharge her so he called *** told him to charge her $and that the $would be creditedback to her invoice when she finally found the tank and called us to have it pumped*** was surprisedafter I had finally told him at the end of his statement that she had turned us into the Revdex.com because hehad taken so much time with her to try and help her especially the day after Christmas when *** said hecould have off if he wanted.My response to the desired settlement is as follows:First, *** was previously informed of all possible charges that may have incurred before attemptingto pump hertank*** was” adamant” in knowing that she had found her septic tank to be pumpedso we sent a truck out to pump itSecondly, our company spent more time with this customer thanusual to try and help her as much as we could with the information we were givenIt was unfortunate,but to no fault of ours that a truck was dispatched to pump her tank and could not be pumped because*** did not uncover her septic tank or the correct tank for that matterThird, there would not havebeen an additional charge if she would have called us back once the tank was found to have it pumped.We cannot be expected to go to a location an hour away to pump a tank that the customer hadrequested to be pumped, stating it was ready to be pumped, and stating clearly she found the tank to bepumped; while we have to pay for fuel and wages without having to collect some money for theexpenses that were incurred by the customerIt would have been deducted from her invoice, but shechose to create an unnecessary situation ending in her not getting her tank pumped by us, which led tonot being credited back the $As I had stated earlier our reputation was partly built on fairnessand was willing to credit this money back to her is proof of itThe driver ***’s last sentence was in his3statement that he firmly told her that the money would be credited back to her at time of pumpingwhen she only got belligerentFourth, either wrong information and/or negligence was revealed oraccomplished on her endWe did our job professionally by trying to accomplish pumping her septic tankas agreed by both parties, spent time with her numerous times on the phone, and spent time helpingher to try and locate the tank to the best of our knowledge that we were told was already located andexposedShe will not be reimbursed for the $85.00; as it is not just or due to her*** is either noton our friendly reminder postcard list so the postcard she received must have been from the other*** Company in the area which is owned by someone that is not a *** and lives in the Pittsburgharea or she is listed in another nameHowever, as it is my professional opinion that we can no longertrust we can successfully do business with her in the future she will not be added to ours nor will we bereturning to do work for her if asked.The information I have provided to you is 100% truthful to the best of my knowledgeI have spent aminimum of eight hours that I do not have to gather information from trip reports, notebooks, callsheets, phone bills and statements from our secretary and our driverEverything I have stated isdocumentedThere is no record of *** trying to call the office on our phone bill to complain as ofDecember 31, I am trying to run a business and do not have time to comb through records pastthat date so to the best of my knowledge and according to our secretary and phone records we did notreceive a “complaint” call after we left the site and if we did it was not in a timely mannerMay I stateonce again that this has never happened in all of our years we have been in business! I feel anguishedthat our companies reputation we have worked so hard for together as a family could be tarnished by“one” disgruntled, untruthful customer in her own negligence and disregard to what was done for her.Sincerely saddened,*** ***CEO/Vice President*** Service Company, LLC

Isn't
is amazing how a company that could not find five minutes to return
my phone call of dissatisfaction can suddenly find an excess of eight
hours of time and boundless energy meticulously refuting a minor
complaint once the Revdex.com becomes involved?!
Mrs. [redacted] has embellished some fanciful details into her narrative. In
my opinion, none of them are germane to this complaint, but I feel I
should address some of them in part for the sake of shining a light
on Mrs. [redacted]'s somewhat fanciful response.
A.To
use Mrs. [redacted]'s vulgarism, I have no idea to what “badmouthing”
she refers. I have never had past dealings with any septic company.
As stated in my initial complaint, having no experience in such
matters, I chose [redacted] Service Company because they had sent a post
card with a time-for-service reminder. In my opinion, claiming that
it was really “some other company” when your company's address
and phone number appear in print bespeaks a lack of integrity.
 
B.
The
dozen phone calls claimed by Mrs. [redacted] does not make mention of a
frustrating flurry of dropped cell phones calls which comprised a
single conversation.  All prices and fees were correctly revealed with the exception of the service fee.  I feel that was an honest oversight since all parties believed the job would be performed and completed on the first and only visit.
C.Quoting
Mrs. [redacted]: “At 9:14am
when [redacted] had called to have her septic tank pumped she had stated
that her father had marked 4-5 areas in the yard.” This is not
true. I have no idea why Mrs. [redacted] would make this statement.
There is no septic tank in our yard.
D.The
time line, conversations and events quoted by Mrs. [redacted] are
incorrect in ways too numerous and petty to mention. The technician
arrived at and left the property much earlier in the day as both my
mother and neighbors had witnessed and will attest. Again, I believe
these details have no bearing on my complaint, but I feel Mrs.
[redacted]'s apparent need to create a dubious narrative reflects
poorly on her grasp of the simple nature of my complaint. None of it
changes the fact that my so-called service call included no competent
service nor promise of future service. My December 31, 3:29PM phone call was
the initial call of complaint. That complaint was not addressed.
There was no further communication from [redacted] Service Company after
December 31.  I felt this reflected an attitude of "take the money and run."
E. My mother's property has one septic tank. The lawn has one
sprinkler system tank. When a workman is repeatedly told, “This is
the sprinkler tank” and “This is the septic tank” and he
insists otherwise, asks me to flush several commodes in the house,
and I then return to find the young man with his ear to the sprinkler
tank, what is the consumer to do? I bear no ill will against the
workman and do not wish to disparage what I am certain were his best
well-intentioned efforts. He appeared earnest, good-natured, and
hard-working, but did not seem to be completely conversant in the
septic business.  I quickly lost all faith in him that day.  I stood listening mere feet away during the workman's phone conversation, he did not once ask about billing, but rather what to do regarding, according to him, not being able to find the septic tank..
Were I to call Sears for a dishwasher repair only to have the
technician tell me my dishwasher was a clothes dryer as he closely
examines the washing machine, rest assured, I would complain directly
to Sears. And being a reputable company, I know that Sears would
quickly address my complaint and settle the matter one way the other
without my having to resort to third party intervention.
I
feel that a company's true reputation is revealed in how it handles,
to use Mrs. [redacted]'s demeaning and dismissive term, “ONE
disgruntled, untruthful customer.” I would caution against anyone
doing business with a fair weather company that has clearly
demonstrated their unwillingness to address even the
smallest complaint. I shudder to think what one might expect if ever
a larger, more expensive problem were to present. In my opinion, Ms.
[redacted] has revealed her company's true colors.I would hope that after some calm consideration and honest contemplation by Mrs. [redacted], I will receive a fully-deserved refund of $85.00.
Regards,
[redacted]

Review: The septic tank at my elderly widowed mother's house needed to have the discharge line flushed and the tank emptied. She had received a promotional follow-up postcard from [redacted]'s Service Company, which had previously provided pump truck services at that property. I chose the vendor solely based on their prior experience there.The scheduling representative was very helpful and we had several good telephone conversations. At no time during any of those conversations was a service charge for an at-home estimate mentioned. The only charges mentioned were the cost of digging and pumping.[redacted]'s telephone service representative was unable to locate any records from the previous job performed at the property but said that they had a service person nearby that could assess the situation and pump the septic system that same day.When the pump operator arrived, he could not locate the septic tank, got back in his truck and left... AFTER checking in with owner, [redacted], who instructed him to charge me $85.00 for the visit. The bill read, "Could not find septic tank. Will deduct off of next bill per [redacted]."What next bill?! I felt angry and cheated being charged an $85 fee that 1) I was never informed of in advance nor on site. In fact, the driver was ready to leave without billing any charge when a check-in phone call to the owner resulted in an order to add the $85 at the last minute. 2) If a company is going to charge a service call fee, it is implied that there should be some actual service or promise of service connected to that fee. A septic service operator who arrives without so much as a soil probe, who is unable to locate the septic tank, and merely says, "I don't know what to tell you" does not, in my opinion, constitute a professional service call and I feel I should not have been charged for one.I immediately called the company with this complaint and have not heard back from them. In my opinion, I feel I've been cheated out of $85.00 by [redacted]'s Service Company.Desired Settlement: If a company is going to charge a service call fee, it is implied that there should be some actual service or promise of service connected to that fee. I feel that nothing of value was revealed or accomplished and I am due an $85 refund.

Business

Response:

My husband and I are joint owners of Dalton Service Company, LLC and in twenty years have never beenturned into the Revdex.com or any other agency for that matter. We do very little advertising and have built ourreputation by word of mouth and good reputation. We have a reputation for being fair and fullydisclosing to the expenses that may arise in the process. When I received this complaint in the mail I wasimmediately upset both that we were turned in because we have worked so hard to treat people fairly,but mostly because of the information detrimental to our reputation was either left out or false in[redacted]’s claim.When a customer calls we establish if it is an emergency and needs done ASAP or if it can be scheduled.Next, we get the customers first and last name, phone numbers where they can be reached, address,determine if the customer is responsible for the bill or if it is rental property and who is responsible.Next, we ensure if our form’s of acceptable payment that is due at time of service is viable for thecustomer. We then get information about the tank including: number of years since last being pumped(which tells us if possibly there could be a problem with the leach bed, a clogged line or if the tank willbe overfull with solids and we will need to add water that would add an additional charge). We ask thecustomer how far away the tank is from the road or driveway so we know how much hose to put on thetruck or brought to site. We inform the customer of the regular rate for a tank up to 1,000 gallons, but ifwe would need to add water to pump it or there is over 1,000 gallons there will be an extra chargewhich is established at a rate per gallon. We let the customer know if we need more than the 100’ ft ofhose, which is what we can carry on our trucks that there will be an additional charge and are informedwhat the cost would be. We ask the customer if it is open and ready to be pumped. If they tell us no: weThe standard procedure when receiving a call to pump a septic tank is as follows:1let them know either they need to get it exposed themselves or we can send a backhoe to dig it, whichagain is an additional charge. We also give them the option of calling who they wish to dig the tankand/or refer them to people we trust and are reasonable. We inform the customer if the truck arrivedonsite to pump the tank and it can’t be pumped there will be a service fee in which will be credited tothem when they call us again after locating the tank and is pumped by us. Once all of this information isestablished we let them know a date and estimated time. On the day of service we give the driver theirname and phone number so that the driver can call the customer for directions and finalize theestimated time of arrival. We are very thorough in this process, because we have pride in the fact thatwe have no hidden costs to the customers.ALL of the above information was established at the first of twelve calls to and from [redacted]and the office starting at 9:14am on January 26, 2015; which included the following: (times are directlyfrom our phone bill).At 9:14am when [redacted] had called to have her septic tank pumped she had stated that her father hadmarked 4-5 areas in the yard, but she was not sure which stake was the septic. She was told by oursecretary [redacted] that the septic tank needed to be uncovered in order for us to pump it out. She wantedto know if we dug them up and how much it would cost. [redacted] told her she would get in touch with [redacted]and call her back. At 9:20am [redacted] called [redacted] and got her an answer. At 9:23am she called [redacted] backand told her that we could dig it for her and gave her the rate. [redacted] said she would dig it up herself.At 12:12pm [redacted] had not yet heard back from her and called her to check on her situation if she hadthe tank uncovered. [redacted] stated in a chuckle, “She had not made it out there yet but was gettingready to head out there now”. At 12:18pm [redacted] made another call with a question about what thelid looked like and the size it would be so she knew what she was digging for looked like. [redacted] called [redacted]at 12:21pm after their conversation to get her an answer and called [redacted] back at 12:24pm. Nobodyanswered. [redacted] called back at 12:25pm and [redacted] gave the answer to her question. At 12:48pm [redacted]called in to see if [redacted] had located her tank and got it uncovered so that he could know if he wasscheduling a truck to be there for that day as it was getting late in the day and there were other jobs. Healso wanted to make sure that [redacted] got all of the information needed for this job and told [redacted] toremind [redacted] because it appeared she was having trouble locating the tank that if the truck arrived onsite and the tank is not located and uncovered there is a service call charge to pay for the fuel and thedriver. But let her know this fee would be taken off of her bill when she found it and we returned topump it. [redacted] called [redacted] at 1:00pm to see if the tank was located and to repeat the information of aservice call fee if we arrived and the tank could not be pumped. At 3:27pm [redacted] finally called and saidthat she had located the tank and she was ready for it to be pumped. [redacted] again reminded her of theservice call fee and she was in Janet’s words;”adamant” that she had found the tank and it wasuncovered. [redacted] said her dad had marked everything. At 3:29pm [redacted] called [redacted] and told her [redacted]was ready and asked if there was a driver still available. [redacted] told her yes and to call [redacted] he would takecare of her.[redacted]’s statement is as follows: (This statement was made without his knowledge of knowing that wehad been turned into the Revdex.com. I wanted his honest account of the situation).2[redacted] arrived on site to pump [redacted]’s septic tank and immediately got the impression it was a badsituation because she was “bad mouthing” another septic hauling company in the area. [redacted]proceeded to show [redacted] where she said the tank was. When [redacted] lifted the lid he immediately knew itwas not the septic tank, but something else because the water in it was crystal clear. He told [redacted] itwas not her septic tank and she argued with him that it was. He told her to watch as he stuck his shovelin it to move the water and showed her the water is crystal clear that it could not be the septic. Shestilled argued with the driver several more minutes. He said he would pump it if she wanted him to butdid not feel it would be right to take her money for something he knew was not correct. He finallyconvinced her that it was not her septic tank that she had found and told her he would take a minute totry and locate it with her. [redacted] said she had several different tanks in the yard and the one she thoughtwas the septic tank being 30-40 yards from the house. They walked around the yard checking to see ifthere were any dips in it where ground may have settled and then asked her at what point in the housedoes the septic leave the house. She did not know so he walked into her basement with herto help herfind it. [redacted] said the pipe for the septic tank went straight into the ground so there was no way ofknowing from that point. He told her that she would have to call a plumber that has an electroniclocater to have it located and it would be an additional charge from that plumber, but if she called[redacted]’s they could help her find somebody reasonable. [redacted] at this point was disgruntled that it wasgoing to cost her more money to find her tank and that he could not find it for her. This whole processhad taken about 45 minutes to try and locate the tank in addition to the hour driving time. [redacted] hadnever encountered this situation before because he had just started in the fall and did not know how tocharge her so he called [redacted] told him to charge her $85.00 and that the $85.00 would be creditedback to her invoice when she finally found the tank and called us to have it pumped. [redacted] was surprisedafter I had finally told him at the end of his statement that she had turned us into the Revdex.com because hehad taken so much time with her to try and help her especially the day after Christmas when [redacted] said hecould have off if he wanted.My response to the desired settlement is as follows:First, [redacted] was previously informed of all possible charges that may have incurred before attemptingto pump hertank. [redacted] was” adamant” in knowing that she had found her septic tank to be pumpedso we sent a truck out to pump it. Secondly, our company spent more time with this customer thanusual to try and help her as much as we could with the information we were given. It was unfortunate,but to no fault of ours that a truck was dispatched to pump her tank and could not be pumped because[redacted] did not uncover her septic tank or the correct tank for that matter. Third, there would not havebeen an additional charge if she would have called us back once the tank was found to have it pumped.We cannot be expected to go to a location an hour away to pump a tank that the customer hadrequested to be pumped, stating it was ready to be pumped, and stating clearly she found the tank to bepumped; while we have to pay for fuel and wages without having to collect some money for theexpenses that were incurred by the customer. It would have been deducted from her invoice, but shechose to create an unnecessary situation ending in her not getting her tank pumped by us, which led tonot being credited back the $85.00. As I had stated earlier our reputation was partly built on fairnessand was willing to credit this money back to her is proof of it. The driver [redacted]’s last sentence was in his3statement that he firmly told her that the money would be credited back to her at time of pumpingwhen she only got belligerent. Fourth, either wrong information and/or negligence was revealed oraccomplished on her end. We did our job professionally by trying to accomplish pumping her septic tankas agreed by both parties, spent time with her numerous times on the phone, and spent time helpingher to try and locate the tank to the best of our knowledge that we were told was already located andexposed. She will not be reimbursed for the $85.00; as it is not just or due to her. [redacted] is either noton our friendly reminder postcard list so the postcard she received must have been from the other[redacted] Company in the area which is owned by someone that is not a [redacted] and lives in the Pittsburgharea or she is listed in another name. However, as it is my professional opinion that we can no longertrust we can successfully do business with her in the future she will not be added to ours nor will we bereturning to do work for her if asked.The information I have provided to you is 100% truthful to the best of my knowledge. I have spent aminimum of eight hours that I do not have to gather information from trip reports, notebooks, callsheets, phone bills and statements from our secretary and our driver. Everything I have stated isdocumented. There is no record of [redacted] trying to call the office on our phone bill to complain as ofDecember 31, 2014. I am trying to run a business and do not have time to comb through records pastthat date so to the best of my knowledge and according to our secretary and phone records we did notreceive a “complaint” call after we left the site and if we did it was not in a timely manner. May I stateonce again that this has never happened in all of our years we have been in business! I feel anguishedthat our companies reputation we have worked so hard for together as a family could be tarnished by“one” disgruntled, untruthful customer in her own negligence and disregard to what was done for her.Sincerely saddened,[redacted]CEO/Vice President[redacted] Service Company, LLC

Consumer

Response:

Isn't

is amazing how a company that could not find five minutes to return

my phone call of dissatisfaction can suddenly find an excess of eight

hours of time and boundless energy meticulously refuting a minor

complaint once the Revdex.com becomes involved?!

Mrs. [redacted] has embellished some fanciful details into her narrative. In

my opinion, none of them are germane to this complaint, but I feel I

should address some of them in part for the sake of shining a light

on Mrs. [redacted]'s somewhat fanciful response.

A.To

use Mrs. [redacted]'s vulgarism, I have no idea to what “badmouthing”

she refers. I have never had past dealings with any septic company.

As stated in my initial complaint, having no experience in such

matters, I chose [redacted] Service Company because they had sent a post

card with a time-for-service reminder. In my opinion, claiming that

it was really “some other company” when your company's address

and phone number appear in print bespeaks a lack of integrity.

B.

The

dozen phone calls claimed by Mrs. [redacted] does not make mention of a

frustrating flurry of dropped cell phones calls which comprised a

single conversation. All prices and fees were correctly revealed with the exception of the service fee. I feel that was an honest oversight since all parties believed the job would be performed and completed on the first and only visit.

C.Quoting

Mrs. [redacted]: “At 9:14am

when [redacted] had called to have her septic tank pumped she had stated

that her father had marked 4-5 areas in the yard.” This is not

true. I have no idea why Mrs. [redacted] would make this statement.

There is no septic tank in our yard.

D.The

time line, conversations and events quoted by Mrs. [redacted] are

incorrect in ways too numerous and petty to mention. The technician

arrived at and left the property much earlier in the day as both my

mother and neighbors had witnessed and will attest. Again, I believe

these details have no bearing on my complaint, but I feel Mrs.

[redacted]'s apparent need to create a dubious narrative reflects

poorly on her grasp of the simple nature of my complaint. None of it

changes the fact that my so-called service call included no competent

service nor promise of future service. My December 31, 3:29PM phone call was

the initial call of complaint. That complaint was not addressed.

There was no further communication from [redacted] Service Company after

December 31. I felt this reflected an attitude of "take the money and run."

E. My mother's property has one septic tank. The lawn has one

sprinkler system tank. When a workman is repeatedly told, “This is

the sprinkler tank” and “This is the septic tank” and he

insists otherwise, asks me to flush several commodes in the house,

and I then return to find the young man with his ear to the sprinkler

tank, what is the consumer to do? I bear no ill will against the

workman and do not wish to disparage what I am certain were his best

well-intentioned efforts. He appeared earnest, good-natured, and

hard-working, but did not seem to be completely conversant in the

septic business. I quickly lost all faith in him that day. I stood listening mere feet away during the workman's phone conversation, he did not once ask about billing, but rather what to do regarding, according to him, not being able to find the septic tank..

Were I to call Sears for a dishwasher repair only to have the

technician tell me my dishwasher was a clothes dryer as he closely

examines the washing machine, rest assured, I would complain directly

to Sears. And being a reputable company, I know that Sears would

quickly address my complaint and settle the matter one way the other

without my having to resort to third party intervention.

I

feel that a company's true reputation is revealed in how it handles,

to use Mrs. [redacted]'s demeaning and dismissive term, “ONE

disgruntled, untruthful customer.” I would caution against anyone

doing business with a fair weather company that has clearly

demonstrated their unwillingness to address even the

smallest complaint. I shudder to think what one might expect if ever

a larger, more expensive problem were to present. In my opinion, Ms.

[redacted] has revealed her company's true colors.I would hope that after some calm consideration and honest contemplation by Mrs. [redacted], I will receive a fully-deserved refund of $85.00.

Regards,