We received a request for service from Home Advisor for Mrs [redacted] ***We contacted Mrs [redacted] and set appointment to install a water filter systemWe went to the customer house and inspected the area, advised customer the scope of work and the cost When we did not hear backfrom customer is when we sent her an invoice of $for the inspection of work.We talked to Mrs***after shesent the complaint tothe Revdex.comWe explainto Mrs [redacted] that when a customer calls us and set an appointment, we assume that they understand that there would be a chargeWe tried to explain that there are cost the we have for a service tech to come out to the house and the company can't do this se rvic e for free (labor, gas, insurance, license, truck maintance and etc.)We only changed Mrs [redacted] a $inspection of work charge not thefull $service call fee.We have talked to Mrs [redacted] and came to an agreementShe has made payment in full to the agreementAt this point we feel that this matter has been resolved
We received a request for service from Home Advisor for Mrs [redacted] ***We contacted Mrs [redacted] and set appointment to install a water filter systemWe went to the customer house and inspected the area, advised customer the scope of work and the cost When we did not hear backfrom customer is when we sent her an invoice of $for the inspection of work.We talked to Mrs***after shesent the complaint tothe Revdex.comWe explainto Mrs [redacted] that when a customer calls us and set an appointment, we assume that they understand that there would be a chargeWe tried to explain that there are cost the we have for a service tech to come out to the house and the company can't do this se rvic e for free (labor, gas, insurance, license, truck maintance and etc.)We only changed Mrs [redacted] a $inspection of work charge not thefull $service call fee.We have talked to Mrs [redacted] and came to an agreementShe has made payment in full to the agreementAt this point we feel that this matter has been resolved