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Dalton's Towing and Recovery LLC Reviews (2)

Dalton's Towing & Recovery[redacted] Lancaster, PA 17605 Phone: ###-###-#### Fax ###-###-####In Response to Complaint ID # [redacted]Most of the accusations in this report are unfounded so all that we can do to combat this is present you with the facts. The customer in question's Gold Jeep...

Liberty was involved in an accident on June 14th 2015 at approximately 12:00pm. If you would like, the police report number for East [redacted] Township is [redacted]. Here is a photograph of our tow truck that showed up on scene that was clearly labeled with our business name and logoOur driver arrived on scene and gathered the customer in question’s information and, in the same conversation, gave her the location and contact information of our business. The same information for our business is also readily available on [redacted], [redacted], [redacted] and other major search engines. Yes, the accusation that the driver did furnish the customer in question with our information on a piece of paper is accurate because he had run out of business cards and had no access to the office at the time. As for our rates, they are published by the township and all tow companies that are on that township's no preference tow list are subject to the same rates. So, in the argument of rates, we have no control over what we are furnished. If the customer has a problem with this, that individual can call the township and file a complaint with them about the rates we charge. Any other tow company would have most likely charged more to account for the excessive storage. As a tow company, we are not required to contact an individual after performing a service for the township. Our rates are, however, published on our lot and hanging in our office if a customer would like to visit our location. In this case, the customer in question did not. The customer in question also did not know what type of Insurance coverage they had on their vehicle. This is not any tow company’s responsibility but the responsibility of each individual that purchases insurance on their personal vehicles. This customer had no knowledge of the type of coverage they had on their vehicle. This is the root of why this individual had to pay the rates, and is so upset, because they waited for their insurance company only to find out the vehicle was not covered for the services we provided. In response to our company being closed on the weekends, we are open for our towing Services and individuals can come, by appointment, to retrieve their vehicles. The customer in question waited nine days (until the 25th of June) to contact our company to retrieve their vehicle. They waited this long after admitting to having our contact information given to them by our driver, The customer then waited until the 30th of June to physically retrieve the vehicle. That totals 17 days that we could have charged for storage fees. We only charged the customer 8 days of Storage fees and genuinely tried to help this customer get their vehicle from our property at a reasonable rate. The individual filing this complaint never even stepped foot on our property, the individual in questions father is who actually came and retrieved the vehicle and also expressed his disappointment in his child's lack of knowledge of their insurance policy. The circumstances of this incident are unfortunate but all we can do is our best to try to resolve these situations and in our opinion we did. There will be no reimbursement or any changes of any fees in this case as they are set by a board of officers in the township. I spoke to an officer and he also stated that the ordnance is a public document and if someone wants to know about the non-preference tow list and guidelines they can contact the township.[redacted]Below you can find the rates published to us by East [redacted] Township and also in the Supporting documentation to follow.Disabled Vehicle (non-crash) $80.00Crashed Vehicle $180.00Rollover Vehicle $230.00 Recovery Vehicle $ 280.00 Storage Rate $ 35.00Administration Fee $ 40.00EAST [redacted] TownshipPOLICE DEPARTMENTDispatch ###-###-####[redacted] Lancaster, PA 17602CHIEF of POLICE [redacted] M. [redacted]Toll Free 1–###-###-####   Office ###-###-#### - Fax ###-###-#### CAPTAIN[redacted]EMERGENCY 911 01 May 2013Dear Tow Owner/Operator:The East [redacted] Township Supervisors has approved an edited/revised policy for the East [redacted] Township Police Department regarding non-preference towing. This policy is titled The East [redacted] Township Non-Preference Towing Policy; the revision has been created to provide a single operating standard that is both fair and equitable to those tow companies that respond to non-preference tows.This policy affects all non-preference tows within the entire jurisdiction of the East [redacted] Township Police Department including both East [redacted] and Upper [redacted] Townships. The revised policy is effective immediately. Included with this cover letter is a copy of the policy as well as a Form of Acknowledgement. This is not an application; please update your file with any changes. In order to continue as part of the non-preference tow list, this form must be signed, dated, and submitted back to the East [redacted] Township Police Department no later than 01 June 2013. Tow Companies who respond after the deadline may be suspended from the list until their form is received.You are strongly encouraged to thoroughly read The East [redacted] Township Non-Preference Towing Policy and maintain a copy for your records and future review. If you have any questions or concerns, please do not hesitate to contact the Department.Thank you for your cooperation.Sincerely,[redacted]Chief of PoliceTo qualify as an Established Place of Business the location must be equipped with the following:1. Maintain a business telephone, with number published and active.2. A secure storage lot or impound yard from which vehicles cannot be removed without authorization from the Towing Service. Lotsyard must be owned or properly leased by owner of ETS.3. Be capable of towing vehicles capable of towing standard size passenger vehicles, light to heavy pick-up trucks, light to medium size trucks, vans, and motorcycles. The service shall maintain at least one (1) roll back style towing vehicle.4. Be directly accessible twenty-four (24) hours a day by no less than one telephone number but no more than two telephone numbers. The employment of answering machines or paging devices is not considered making a business directly accessible. E. No ETS may be listed more than once on any Township list and no tow company shall be permitted to lease its vehicles to another ETS in order to receive multiple listings. Notwithstanding the above, an Emergency Tow Service may appear on both the Upper [redacted] Township List and East [redacted] Township List either by (1) having an Established Place of Business located within one (3) mile of each townships borders; or (2) having an Established Place of Business within each Township.F. The Chief of Police shall provide written notice of the acceptance or denial of an application. In the event of a denial, the reason(s) shall be stated and notice to appeal given. The denial of an application may be appealed in accordance with Section VIII of this Policy.G. Any application must make their Establish d Place of Business and equipment open for inspection by the Chief of Police or his/her designee.H. Application Fee- A non-refundable fee of fifty ($50.00) dollars payable to East [redacted] Township is required. This fee may be reviewed periodically by the East [redacted] Township Board of Supervisors and adjusted as deemed necessary and prudent.I. Fees are to be collected only by the individual towing company providing the specified service as follows:1. Towing and Storage fees will be established using a flat rate, per vehicle, forall towed vehicles which result from the Non-Preference Tow List.Rates include: disabled vehicle (non-crash) $80.00                        Crashed vehicle                       $180.00                        Rollover vehicle                       $230.00                        Recovery vehicle                      $280.00                        Storage rate                             $35.00                        Administration fee                  $40.00These fees will be reviewed annually or as requested by the Department. These fees must be posted in plain view to the public at the place of business, the impound yard, and made available in written form to any owner or person responsible for a vehicle being towed.2. Emergency Tow Services must maintain a business operation for at least four (4) consecutive hours on Saturday and Sunday and/or federal holidays between 0800-1700 hours in order to charge fees for vehicles on these days for any vehicle towed for the Department's Non-Preference Tow List.3. Storage fees may commence upon the towed vehicle being placed in the storage facility. The daily storage rate shall cycle by calendar day.J. Approval as an ETS shall last five (5) years. Upon the expiration of five (5) years from the date of approval, the tow company must re-apply to be listed as an ETS and pay the Application Fee.VII. Suspension and Removal of Towing ServiceEach tow company shall agree to fully and faithfully abide by the regulations set forth. Violations of any of the provisions shall be handled in accordance with the following:A. The Chief of Police may suspend a tow company from the Non-Preference Tow List. Such suspension shall not exceed two (2) years.B. Notice of the suspension will be sent to the Established Place of Business of the Non-Preference Tow List within five (5) business days after such decision is made. The notice will include the reason(s) for the suspension and a notice regarding the right to appeal the decision. The suspension may be appealed in accordance with Section VIII. Appeal of Application Denial or Suspension.C. The following are considered to be valid reasons for the suspension of a tow company from the Non-Preference Tow List at the discretion of the Chief or Police or his/her designee:1. Three (3) instances of inability to ?old unless the inability was due to circumstances beyond the control of the tow service.2. Failure to maintain the requirements for approval on the Non-Preference Tow List as set forth in this Policy. 3. Three (3) instances of response time in excess of thirty (30) minutes in a calendar year. Consideration will be given during periods of inclement weather, heavy traffic congestion, companies currently on a tow job, etc.

Dalton's Towing & Recovery[redacted]
Lancaster, PA 17605
Phone: ###-###-#### Fax ###-###-####
In Response to Complaint ID # [redacted]
Most of the accusations in this report are...

unfounded so all that we can do to combat this is present you with the facts. The customer in question's Gold Jeep Liberty was involved in an accident on June 14th 2015 at approximately 12:00pm. If you would like, the police report number for East [redacted] Township is [redacted]. Here is a photograph of our tow truck that showed up on scene that was clearly labeled with our business name and logoOur driver arrived on scene and gathered the customer in question’s information and, in the same conversation, gave her the location and contact information of our business. The same information for our business is also readily available on [redacted], [redacted], [redacted] and other major search engines. Yes, the accusation that the driver did furnish the customer in question with our information on a piece of paper is accurate because he had run out of business cards and had no access to the office at the time. As for our rates, they are published by the township and all tow companies that are on that township's no preference tow list are subject to the same rates. So, in the argument of rates, we have no control over what we are furnished. If the customer has a problem with this, that individual can call the township and file a complaint with them about the rates we charge. Any other tow company would have most likely charged more to account for the excessive storage. As a tow company, we are not required to contact an individual after performing a service for the township. Our rates are, however, published on our lot and hanging in our office if a customer would like to visit our location. In this case, the customer in question did not. The customer in question also did not know what type of Insurance coverage they had on their vehicle. This is not any tow company’s responsibility but the responsibility of each individual that purchases insurance on their personal vehicles. This customer had no knowledge of the type of coverage they had on their vehicle. This is the root of why this individual had to pay the rates, and is so upset, because they waited for their insurance company only to find out the vehicle was not covered for the services we provided. In response to our company being closed on the weekends, we are open for our towing Services and individuals can come, by appointment, to retrieve their vehicles. The customer in question waited nine days (until the 25th of June) to contact our company to retrieve their vehicle. They waited this long after admitting to having our contact information given to them by our driver, The customer then waited until the 30th of June to physically retrieve the vehicle. That totals 17 days that we could have charged for storage fees. We only charged the customer 8 days of Storage fees and genuinely tried to help this customer get their vehicle from our property at a reasonable rate. The individual filing this complaint never even stepped foot on our property, the individual in questions father is who actually came and retrieved the vehicle and also expressed his disappointment in his child's lack of knowledge of their insurance policy. The circumstances of this incident are unfortunate but all we can do is our best to try to resolve these situations and in our opinion we did. There will be no reimbursement or any changes of any fees in this case as they are set by a board of officers in the township. I spoke to an officer and he also stated that the ordnance is a public document and if someone wants to know about the non-preference tow list and guidelines they can contact the township.
[redacted]Below you can find the rates published to us by East [redacted] Township and also in the Supporting documentation to follow.Disabled Vehicle (non-crash) $80.00Crashed Vehicle $180.00
Rollover Vehicle $230.00
Recovery Vehicle $ 280.00
Storage Rate $ 35.00
Administration Fee $ 40.00EAST [redacted] TownshipPOLICE DEPARTMENTDispatch ###-###-####
[redacted] 
Lancaster, PA 17602
CHIEF of POLICE 
[redacted] M. [redacted]
Toll Free 1–###-###-####  
Office ###-###-#### -
Fax ###-###-####
CAPTAIN
[redacted]
EMERGENCY 911 01 May 2013
Dear Tow Owner/Operator:The East [redacted] Township Supervisors has approved an edited/revised policy for the East [redacted] Township Police Department regarding non-preference towing. This policy is titled The East [redacted] Township Non-Preference Towing Policy; the revision has been created to provide a single operating standard that is both fair and equitable to those tow companies that respond to non-preference tows.
This policy affects all non-preference tows within the entire jurisdiction of the East [redacted] Township Police Department including both East [redacted] and Upper [redacted] Townships. The revised policy is effective immediately. 
Included with this cover letter is a copy of the policy as well as a Form of Acknowledgement. This is not an application; please update your file with any changes. In order to continue as part of the non-preference tow list, this form must be signed, dated, and submitted back to the East [redacted] Township Police Department no later than 01 June 2013. Tow Companies who respond after the deadline may be suspended from the list until their form is received.
You are strongly encouraged to thoroughly read The East [redacted] Township Non-Preference Towing Policy and maintain a copy for your records and future review. If you have any questions or concerns, please do not hesitate to contact the Department.
Thank you for your cooperation.Sincerely,[redacted]
Chief of Police
To qualify as an Established Place of Business the location must be equipped with the following:
1. Maintain a business telephone, with number published and active.
2. A secure storage lot or impound yard from which vehicles cannot be removed without authorization from the Towing Service. Lotsyard must be owned or properly leased by owner of ETS.
3. Be capable of towing vehicles capable of towing standard size passenger vehicles, light to heavy pick-up trucks, light to medium size trucks, vans, and motorcycles. The service shall maintain at least one (1) roll back style towing vehicle.4. Be directly accessible twenty-four (24) hours a day by no less than one telephone number but no more than two telephone numbers. The employment of answering machines or paging devices is not considered making a business directly accessible. E. No ETS may be listed more than once on any Township list and no tow company shall be permitted to lease its vehicles to another ETS in order to receive multiple listings. Notwithstanding the above, an Emergency Tow Service may appear on both the Upper [redacted] Township List and East [redacted] Township List either by (1) having an Established Place of Business located within one (3) mile of each townships borders; or (2) having an Established Place of Business within each Township.
F. The Chief of Police shall provide written notice of the acceptance or denial of an application. In the event of a denial, the reason(s) shall be stated and notice to appeal given. The denial of an application may be appealed in accordance with Section VIII of this Policy.
G. Any application must make their Establish d Place of Business and equipment open for inspection by the Chief of Police or his/her designee.
H. Application Fee- A non-refundable fee of fifty ($50.00) dollars payable to East [redacted] Township is required. This fee may be reviewed periodically by the East [redacted] Township Board of Supervisors and adjusted as deemed necessary and prudent.
I. Fees are to be collected only by the individual towing company providing the specified service as follows:
1. Towing and Storage fees will be established using a flat rate, per vehicle, forall towed vehicles which result from the Non-Preference Tow List.Rates include: disabled vehicle (non-crash) $80.00                        Crashed vehicle                       $180.00                        Rollover vehicle                       $230.00                        Recovery vehicle                      $280.00                        Storage rate                             $35.00                        Administration fee                  $40.00
These fees will be reviewed annually or as requested by the Department. These fees must be posted in plain view to the public at the place of business, the impound yard, and made available in written form to any owner or person responsible for a vehicle being towed.
2. Emergency Tow Services must maintain a business operation for at least four (4) consecutive hours on Saturday and Sunday and/or federal holidays between 0800-1700 hours in order to charge fees for vehicles on these days for any vehicle towed for the Department's Non-Preference Tow List.
3. Storage fees may commence upon the towed vehicle being placed in the storage facility. The daily storage rate shall cycle by calendar day.
J. Approval as an ETS shall last five (5) years. Upon the expiration of five (5) years from the date of approval, the tow company must re-apply to be listed as an ETS and pay the Application Fee.
VII. Suspension and Removal of Towing Service
Each tow company shall agree to fully and faithfully abide by the regulations set forth. Violations of any of the provisions shall be handled in accordance with the following:
A. The Chief of Police may suspend a tow company from the Non-Preference Tow List. Such suspension shall not exceed two (2) years.
B. Notice of the suspension will be sent to the Established Place of Business of the Non-Preference Tow List within five (5) business days after such decision is made. The notice will include the reason(s) for the suspension and a notice regarding the right to appeal the decision. The suspension may be appealed in accordance with Section VIII. Appeal of Application Denial or Suspension.
C. The following are considered to be valid reasons for the suspension of a tow company from the Non-Preference Tow List at the discretion of the Chief or Police or his/her designee:1. Three (3) instances of inability to ?old unless the inability was due to circumstances beyond the control of the tow service.
2. Failure to maintain the requirements for approval on the Non-Preference Tow List as set forth in this Policy.
3. Three (3) instances of response time in excess of thirty (30) minutes in a calendar year. Consideration will be given during periods of inclement weather, heavy traffic congestion, companies currently on a tow job, etc.

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Address: 2060 Lincoln Hwy E, Lancaster, Pennsylvania, United States, 17602

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