Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response indicated to the letter as noted is both lazy and cowardlyIt is clear that no effort was placed in the writing of this message, nor into researching the claims made in my documentFurthermore, the letter that was mailed as indicated in the complaint has also received no responseThe response indicates zero reference as to who the packers worked for to allow for follow on action - when they arrived at my residence with the driver, they introduced themselves as "Daly Moving"I require additional information other than what is listed so I can follow up with the "local agent" since Daly claims it was not their employee. Additionally, the response's brevity shows additional lack of care with these issuesThe response provides virtually no effort in resolving the claims indicatedI am most dissatisfied with the nature of this response and request both additional information and action.(Attachment, full letter mailed to company address as noted)
Regards,
*** ***
Mr. [redacted], We sincerely apologize for the poor service you received on you recent relocation. We pride ourselves on providing outstanding customer service and we will use this bad experience to improve. That said, on interstate moves such as these we are often left at the mercy of the local...
moving companies from which we hire labor to pack and load shipments. In your case, [redacted] was our driver and the help that he hired came from the local agent. They were background checked, but apparently lacked both customer service and packing skills. Again, we apologize that problems in our industry impacted your moving experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response indicated to the letter as noted is both lazy and cowardly. It is clear that no effort was placed in the writing of this message, nor into researching the claims made in my document. Furthermore, the letter that was mailed as indicated in the complaint has also received no response. The response indicates zero reference as to who the packers worked for to allow for follow on action - when they arrived at my residence with the driver, they introduced themselves as "Daly Moving". I require additional information other than what is listed so I can follow up with the "local agent" since Daly claims it was not their employee.
Additionally, the response's brevity shows additional lack of care with these issues. The response provides virtually no effort in resolving the claims indicated. I am most dissatisfied with the nature of this response and request both additional information and action.
(Attachment, full letter mailed to company address as noted).
Regards,
[redacted]
We sincerely apologize for the poor service you received on you recent relocation. We pride ourselves on providing outstanding customer service and we will use this bad experience to improve.
That said, on interstate moves such as these we are often left at...
the mercy of the local moving companies from which we hire labor to pack and load shipments. In your case, [redacted] was our driver and the help that he hired came from the local agent. They were background checked, but apparently lacked both customer service and packing skills. Again, we apologize that problems in our industry impacted your moving experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response indicated to the letter as noted is both lazy and cowardlyIt is clear that no effort was placed in the writing of this message, nor into researching the claims made in my documentFurthermore, the letter that was mailed as indicated in the complaint has also received no responseThe response indicates zero reference as to who the packers worked for to allow for follow on action - when they arrived at my residence with the driver, they introduced themselves as "Daly Moving"I require additional information other than what is listed so I can follow up with the "local agent" since Daly claims it was not their employee. Additionally, the response's brevity shows additional lack of care with these issuesThe response provides virtually no effort in resolving the claims indicatedI am most dissatisfied with the nature of this response and request both additional information and action.(Attachment, full letter mailed to company address as noted)
Regards,
*** ***
Mr. [redacted], We sincerely apologize for the poor service you received on you recent relocation. We pride ourselves on providing outstanding customer service and we will use this bad experience to improve. That said, on interstate moves such as these we are often left at the mercy of the local...
moving companies from which we hire labor to pack and load shipments. In your case, [redacted] was our driver and the help that he hired came from the local agent. They were background checked, but apparently lacked both customer service and packing skills. Again, we apologize that problems in our industry impacted your moving experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response indicated to the letter as noted is both lazy and cowardly. It is clear that no effort was placed in the writing of this message, nor into researching the claims made in my document. Furthermore, the letter that was mailed as indicated in the complaint has also received no response. The response indicates zero reference as to who the packers worked for to allow for follow on action - when they arrived at my residence with the driver, they introduced themselves as "Daly Moving". I require additional information other than what is listed so I can follow up with the "local agent" since Daly claims it was not their employee.
Additionally, the response's brevity shows additional lack of care with these issues. The response provides virtually no effort in resolving the claims indicated. I am most dissatisfied with the nature of this response and request both additional information and action.
(Attachment, full letter mailed to company address as noted).
Regards,
[redacted]
Mr. [redacted],
We sincerely apologize for the poor service you received on you recent relocation. We pride ourselves on providing outstanding customer service and we will use this bad experience to improve.
That said, on interstate moves such as these we are often left at...
the mercy of the local moving companies from which we hire labor to pack and load shipments. In your case, [redacted] was our driver and the help that he hired came from the local agent. They were background checked, but apparently lacked both customer service and packing skills. Again, we apologize that problems in our industry impacted your moving experience.