Damare's

Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ Re: Case # [redacted] Dear Sirs; In response to the complaint filed on February 25th, by [redacted] ; I have been his property manager for over years on single family homesHe has been provided with copies of management agreements on a few different occasions, he has been provided a monthly accounting statement without fail every month, and he has been provided with invoices for work completedI have personally gone to his properties, along with my husband to complete work at little or no cost to save him moneyI have turned each property over very quickly each time a tenant has given notice providing him with little or even no vacancyI have always rented to good tenants so that the properties don't have to have new flooring and paint or major repairs with each turn overI have pursued a past tenant and recuperated funds for [redacted] I have also spent hours with him trying to explain that tenants security deposits do not belong to him and when damage is caused to the properties by tenants and their security deposits are held, that it is only for the actual cost of the repairs that they are held On February 9th, I spent over hours sitting down personally with [redacted] at my office trying to explain the figures to him on his own statements (that had been provided to him by me over the years) that he brought with him to the meeting [redacted] has even stated that he has had other accountants look over his statements and everything is fine with them and there has been no misappropriationHe is in a separate contract on each of the single family homes and those contracts stipulate a fee that totals $for early terminationI have made [redacted] an offer of $to cancel both contracts and I will prepare the files and deliver to another manager and make the proper tenant notifications at no extra charge [redacted] has declined this offer I have written communication with [redacted] stating that he was provided everything, and written communication from him that there were independent parties of his own that looked at his monthly statements and concluded that there was nothing wrongAll of this along with the fact that he in his own statement to you is not seeking a settlement leads me to believe that he just needed a platform to vent and sometimes people need to feel heardGiven these facts, this in no way should reflect poorly on me or on Ferrari-Lund Real Estate Should you have questions or require further information please feel free to contact me Thank you [redacted] Ferrari-Lund Real Estate 775-232-

Initial Business Response /* (1000, 5, 2016/03/07) */
Re: Case # ***
Dear Sirs;
In response to the complaint filed on February 25th, by ***; I have been his property manager for over years on single family homesHe has been provided with copies of management
agreements on a few different occasions, he has been provided a monthly accounting statement without fail every month, and he has been provided with invoices for work completedI have personally gone to his properties, along with my husband to complete work at little or no cost to save him moneyI have turned each property over very quickly each time a tenant has given notice providing him with little or even no vacancyI have always rented to good tenants so that the properties don't have to have new flooring and paint or major repairs with each turn overI have pursued a past tenant and recuperated funds for ***I have also spent hours with him trying to explain that tenants security deposits do not belong to him and when damage is caused to the properties by tenants and their security deposits are held, that it is only for the actual cost of the repairs that they are held
On February 9th, I spent over hours sitting down personally with *** at my office trying to explain the figures to him on his own statements (that had been provided to him by me over the years) that he brought with him to the meeting*** has even stated that he has had other accountants look over his statements and everything is fine with them and there has been no misappropriationHe is in a separate contract on each of the single family homes and those contracts stipulate a fee that totals $for early terminationI have made *** an offer of $to cancel both contracts and I will prepare the files and deliver to another manager and make the proper tenant notifications at no extra charge*** has declined this offer
I have written communication with *** stating that he was provided everything, and written communication from him that there were independent parties of his own that looked at his monthly statements and concluded that there was nothing wrongAll of this along with the fact that he in his own statement to you is not seeking a settlement leads me to believe that he just needed a platform to vent and sometimes people need to feel heardGiven these facts, this in no way should reflect poorly on me or on Ferrari-Lund Real Estate
Should you have questions or require further information please feel free to contact me
Thank you
***
Ferrari-Lund Real Estate
775-232-

Initial Business Response /* (1000, 5, 2016/05/27) */
We were scheduled (well in advance) to accommodate the tenants request for a walk through on Wednesday, April 25, 2016, even though my business practice is not to do final walk throughs with tenantsThe fact is, that I did not cancel nor did I
refuse to do a walk through with the tenantsIt was on Tuesday, April 26, at 5:56p.mthe tenant canceled the walk through and not me (as accused), per text message (see attached screen shot of text message) and the tenants were looking for an open ended time on Thursday
Also, per the text messages, the keys were turned in on Thursday AMper text at 9:AMI was not available on Thursday and performed the final walk through on Friday, April 29, with witnesses(also see screen shot of message)
Cleaning: The fact is, that the home was not cleaned properly to the standards that the home was in when the tenants took occupancyIn addition, the tenant did not communicate to me that their cleaner would go back and complete the work that was not satisfactoryThe garage was not swept outThe range top was greasy and dirtyThe oven was not clean and appeared to have had a self cleaning cycle completed and had remnants (those that are of burnt nature) of that which was not wiped out or cleaned properlyUnder the microwave was greasy/dirtyThe master shower tub had a ring around the drain and the master shower closure area next to door was dirtyThe medicine cabinet in the 2nd bath was not wiped out(see attached photo's that were provided to tenants, as well) Thus, that is what was completed to bring the property to it's condition it was in when the tenants took occupancyThat is the $bill that was deducted from the tenants security depositI gave instruction to the cleaner that this was spot cleaning only and did not do any repeat or unnecessary cleaning
Repairs: Touch up paint, changed out water filter (actual cost), cleaned microwave filtersThat was the bill for $and not "ridiculous fixes"(see attached receipts)
Other Information: 1)The lease states that the carpets are to be professionally cleaned by a company mutually agreed upon by Management and TenantI did not give permission for the tenants to use the carpet company they choseThere was dog hair on steps, but I did not mention it or try to collect furtherI saw that the tenants paid a lot for this carpet service and my thoughts were that I would not use this company as I would have recommended other companies that would have charged less and done a better job2)The tenants benefited from not paying for or doing the landscape maintenance during the duration of the lease, per lease stated that the tenants were to do the landscape maintenance3)The waste management bill was not ever put in the tenants name (per lease) and we did not ask for reimbursement of this expenseThere could have been additional charges and there weren't
The personal attacks against myself and Ferrari-Lund are not warrantedNor were the tenants taken advantage ofIt IS unfortunate that they were not able to meet as planned on Wednesday, I think we could have both benefited and got what we both wanted as a result and felt that we had a very good business relationship throughout the leaseAgain, tenants did not communicate to me that their cleaning people would go back to do any cleaning...nor did they press for a Thursday appointmentFinally, I did not break the appointment or refuse to meet, the tenant broke the appointment