Damare's

Initial Business Response /* (1000, 5, 2016/05/27) */
We were scheduled (well in advance) to accommodate the tenants request for a walk through on Wednesday, April 25, 2016, even though my business practice is not to do final walk throughs with tenants. The fact is, that I did not cancel nor did I...

refuse to do a walk through with the tenants. It was on Tuesday, April 26, at 5:56p.m. the tenant canceled the walk through and not me (as accused), per text message (see attached screen shot of text message) and the tenants were looking for an open ended time on Thursday.
Also, per the text messages, the keys were turned in on Thursday AM. per text at 9:29 AM. I was not available on Thursday and performed the final walk through on Friday, April 29, with 2 witnesses. (also see screen shot of message)
Cleaning: The fact is, that the home was not cleaned properly to the standards that the home was in when the tenants took occupancy. In addition, the tenant did not communicate to me that their cleaner would go back and complete the work that was not satisfactory. The garage was not swept out. The range top was greasy and dirty. The oven was not clean and appeared to have had a self cleaning cycle completed and had remnants (those that are of burnt nature) of that which was not wiped out or cleaned properly. Under the microwave was greasy/dirty. The master shower tub had a ring around the drain and the master shower closure area next to door was dirty. The medicine cabinet in the 2nd bath was not wiped out. (see attached photo's that were provided to tenants, as well) Thus, that is what was completed to bring the property to it's condition it was in when the tenants took occupancy. That is the $90.00 bill that was deducted from the tenants security deposit. I gave instruction to the cleaner that this was spot cleaning only and did not do any repeat or unnecessary cleaning.
Repairs: Touch up paint, changed out water filter (actual cost), cleaned microwave filters. That was the bill for $120.78 and not "ridiculous fixes". (see attached receipts)
Other Information: 1). The lease states that the carpets are to be professionally cleaned by a company mutually agreed upon by Management and Tenant. I did not give permission for the tenants to use the carpet company they chose. There was dog hair on steps, but I did not mention it or try to collect further. I saw that the tenants paid a lot for this carpet service and my thoughts were that I would not use this company as I would have recommended other companies that would have charged less and done a better job. 2). The tenants benefited from not paying for or doing the landscape maintenance during the duration of the lease, per lease stated that the tenants were to do the landscape maintenance. 3). The waste management bill was not ever put in the tenants name (per lease) and we did not ask for reimbursement of this expense. There could have been additional charges and there weren't.
The personal attacks against myself and Ferrari-Lund are not warranted. Nor were the tenants taken advantage of. It IS unfortunate that they were not able to meet as planned on Wednesday, I think we could have both benefited and got what we both wanted as a result and felt that we had a very good business relationship throughout the lease. Again, tenants did not communicate to me that their cleaning people would go back to do any cleaning...nor did they press for a Thursday appointment. Finally, I did not break the appointment or refuse to meet, the tenant broke the appointment.

Initial Business Response /* (1000, 5, 2016/03/07) */
Re: Case # [redacted]
Dear Sirs;
In response to the complaint filed on February 25th, 2016 by [redacted]; I have been his property manager for over 5 years on 2 single family homes. He has been provided with copies of management...

agreements on a few different occasions, he has been provided a monthly accounting statement without fail every month, and he has been provided with invoices for work completed. I have personally gone to his properties, along with my husband to complete work at little or no cost to save him money. I have turned each property over very quickly each time a tenant has given notice providing him with little or even no vacancy. I have always rented to good tenants so that the properties don't have to have new flooring and paint or major repairs with each turn over. I have pursued a past tenant and recuperated funds for [redacted]. I have also spent hours with him trying to explain that tenants security deposits do not belong to him and when damage is caused to the properties by tenants and their security deposits are held, that it is only for the actual cost of the repairs that they are held.
On February 9th, 2016 I spent over 2 hours sitting down personally with [redacted] at my office trying to explain the figures to him on his own statements (that had been provided to him by me over the years) that he brought with him to the meeting. [redacted] has even stated that he has had 2 other accountants look over his statements and everything is fine with them and there has been no misappropriation. He is in a separate contract on each of the single family homes and those contracts stipulate a fee that totals $1175 for early termination. I have made [redacted] an offer of $550 to cancel both contracts and I will prepare the files and deliver to another manager and make the proper tenant notifications at no extra charge. [redacted] has declined this offer.
I have written communication with [redacted] stating that he was provided everything, and written communication from him that there were independent parties of his own that looked at his monthly statements and concluded that there was nothing wrong. All of this along with the fact that he in his own statement to you is not seeking a settlement leads me to believe that he just needed a platform to vent and sometimes people need to feel heard. Given these facts, this in no way should reflect poorly on me or on Ferrari-Lund Real Estate.
Should you have questions or require further information please feel free to contact me.
Thank you
[redacted]
Ferrari-Lund Real Estate
775-232-2419