This is an unacceptable response It is inaccurate to report that I was provided with a list of what a “move out” clean entailsFirst off the service was a move in clean and I was not provided with a list of what this entailedI did however speak with Cami for about minutes on the phone prior to scheduling the initial cleanWe discussed my desire to have the house cleaned TOP to BOTTOMWe discussed window and door tracks, the interior of the windows and doors, the bathrooms, the floors, baseboards, cabinets and closets (inside and out), doors, ceiling fans, garage floors, the entryWe also discussed that the appliances are typically part of a move in clean however we declined this because the appliances were being replaced prior to use moving inWe also discussed that I wanted the walls washed and Cami discussed that this is not covered because typically new home owners paint the walls so cleaning is not necessaryI agreedI requested a refund because I was unhappy with the service provided and I was uncomfortable having the same cleaners who were unable to complete the job correctly in the first place come back into my homeOnce Cami stated that she would be present I was accepting to reschedulingI did reschedule on occasions; 1st was because we were still painting and 2nd was because the house was filled with boxes and I didn’t want or expect cleaners to come in and clean around boxesI requested to reschedule and that is when the company refused to continue working with meWhich is unacceptable, I paid for a service, provided feedback, and requested some sort of correction
This is an unacceptable response It is inaccurate to report that I was provided with a list of what a “move out” clean entailsFirst off the service was a move in clean and I was not provided with a list of what this entailedI did however speak with Cami for about minutes on the phone prior to scheduling the initial cleanWe discussed my desire to have the house cleaned TOP to BOTTOMWe discussed window and door tracks, the interior of the windows and doors, the bathrooms, the floors, baseboards, cabinets and closets (inside and out), doors, ceiling fans, garage floors, the entryWe also discussed that the appliances are typically part of a move in clean however we declined this because the appliances were being replaced prior to use moving inWe also discussed that I wanted the walls washed and Cami discussed that this is not covered because typically new home owners paint the walls so cleaning is not necessaryI agreedI requested a refund because I was unhappy with the service provided and I was uncomfortable having the same cleaners who were unable to complete the job correctly in the first place come back into my homeOnce Cami stated that she would be present I was accepting to reschedulingI did reschedule on occasions; 1st was because we were still painting and 2nd was because the house was filled with boxes and I didn’t want or expect cleaners to come in and clean around boxesI requested to reschedule and that is when the company refused to continue working with meWhich is unacceptable, I paid for a service, provided feedback, and requested some sort of correction