Damn Good Foods Inc.

He did not receive the wrong productHe called and spoke to me on the phoneSaid that he did not like the product the he had receivedI explained to him that we have it discounted because it is not the same as our fresh product and that it varies in texture and flavor, ( again why it is not full price )He said that he understood that and was goingto return the product to usI said thats fine once we receive it we will ship him out fresh replacements in equal value to what was returned to usHe said ok I will ship it out to youHe then proceeded to call back and asked if we cover the return shippingI told him no, that is our return policyHe said that it was bullcrap and that we should pay for him to send it back because he did not like itI apologized and said that that is our policy and if he returned it we have no problem giving him replacement product but we do not cover the return shippingHe then said that he was not happy and was going to report us to youI said im sorry you feel that way but I am just going by our policy

The bag we sent was in fact a discount hot bagThe discount is different then the fresh bags, which was already explained to this customerOur return policy is posted on our websiteThis states that we do not cover return shipping if you want to return the productIt also states that once the
product has been returned to us we will give a full refund on all unopened product and a partial refund on all opened prodcut