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Damn Yankee Balloons

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Damn Yankee Balloons Reviews (4)

I still have not received the check from Damn Yankee Balloons for $They said they were going to send it certified mailThe case has since been closed but I am still not satisfied with the outcomeI have gone years now without this money....what is going on
Regards, *** *** ***

Thank you for the copies of your Spot Reservation paperwork, it was very helpful to have the correct spelling of your names and the transaction numbers. With that info I have advocated on your behalf, with that company, for a refund to you. They are working on it. They have records to show they have NOT prepaid us to fly you. As I have said before, this is why we cannot refund any of the $577.20 you paid to Thrillant for your expired balloon ride tickets.   In the meantime a refund of the $140.00 weight and fuel surcharge you did pay us has been sent certified mail.

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
After four bookings (planned several months in advance each time) and cancellations due to alleged weather issues (atmospheric wind not felt on the ground), subsequent booking conversations with "[redacted]" were met rudely with impatience and created an experience where one couldn't help but wonder how motivated the pilot would be to go up after a customer's' already paid-in-full-and running the clock on a deadline to a forfeited ride. Simply, Damn Yankee Balloons' odd and failed partnership with [redacted] - [redacted], should not excuse their obligation to the consumer. In the interest of putting the issue to rest, I would be willing to accept a 50% refund of the full amount (enter figure here), in addition to surplus / weight charges. Checks paid against this balance may be mailed to: [redacted]Regards,
[redacted]
 
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Damn Yankee Balloons has never received a Revdex.com complaint before, and we want to resolve this matter immediately. We schedule balloon rides May through October each year and answer calls from 9am-9pm 7 days a week at our home office.Each passenger is responsible to purchase a ride...

ticket from DYB or another ride ticket company. They then call us directly to schedule a date to fly in ** or **.. If a flight is cancelled it is because it is unsafe to fly, we encourage passengers to re-schedule right away so that they may have 6 or more chances to fly each June to Oct. season before the tickets expire.   We have no record of Ms. [redacted] having made an appointment in 2014 or 2013.  I believe I remember speaking with Ms. [redacted] (a long time ago) and that would be when she would have paid us our usual $20.00 per person fuel surcharge for 2 passengers and the $100.00 surcharge for a passenger over 250 lbs., at the time of booking her first reservation which was I understand was cancelled due to unsafe flying conditions.  Ms. [redacted] had purchased a ticket from a company ([redacted]) that unfortunately went out of business and closed without any warning. We had no control over that and were never paid to fly Ms. [redacted]. Our procedure with [redacted] / Thrillant was to submit ticket AFTER a passenger was flown and then be paid for our services. During our phone conversation I tried to explain that to Ms. [redacted], who was understandably distressed to hear this news. I explained that I empathized with her situation, DYB ourselves lost $ 3,000.00 due to passengers we had already flown, to this day we have never been paid. Knowing this I had no choice but to not fly Ms. [redacted] with those tickets because we would never be able to be paid. I offered to fly her with any other kind of ticket, and assumed she was going to pursue a refund from [redacted], which is what we tried to no avail. Ms. [redacted] was angry with me during that conversation, did not at any time ask for a refund of the surcharges, and hung up on me. As with the hundreds of passengers we fly every year, we hoped to share the wonder and beauty of flying in a balloon with Ms. [redacted]. This is the first communication from her in years. We will be happy to refund the $140.00 surcharge amount that was paid to Damn Yankee Balloons, now that we have your request. We cannot help with any other charges that she paid to [redacted]/ Thrillant because we have no association with that company at all. I believe there may be class action suits brought against them that Ms. [redacted] might want to investigate. We have no control over the weather, flights cancelled are not a personal affront to you. We have no control over [redacted] closing their business without paying vendors like us or refunding ticket holders like you. Can we please resolve this now that we have heard from you directly, where should I send the check for $140.00?

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Address: 241 Weld St, Dixfield, Maine, United States, 04224-9609

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