Damselfly Skincare

On the new lash application was fine so farI sent a follow up text message to her on the second day one week later, I received an urgent text from [redacted] which has been posted on the Revdex.com site [redacted] , failed to provide imagesI performed my own due diligence and could find no reasonable explanation as to why this may be occurring exclusively to [redacted] , despite having used the same application and techniques with dozens of clients within that time frame, with no complaints regarding my service or productsStill customer satisfaction is my number one priorityI immediately responded: "I completely understand and thank you for letting me know what is happeningLet me take care of this for you by removing them and I will refund you the cost of your serviceI do apologize for any inconvenience I'm not quite sure why this is not working out :( However I will do what I can to accommodate youWhen can you meet tomorrow?" I did not receive a response from [redacted] until after I sent two follow up text messages that eveningShe finally responded after 10pm, stating she was not available the next day for me to remove them and didn't know when she will be back in Brooklyn that week, as she was on the IslandAgain I responded immediately to resolve the issue she stated she was encounteringOn I receive a text from [redacted] asking to come by the shop and received her text at closing time as I was unavailable with clients scheduled until 7pm that eveningI responded suggesting she come the following day at 11:am, she was a no showWe then rescheduled for the following day She cancelled at 1pm via textstating she can not make her 1:30pm appointmentI didn't hear from her via text until I responded I would be available at 5pm the same day of her request, but no response from her [redacted] Inquired via text availability on 4, and 4/ [redacted] I was unavailableMy clients lash services had no complaints or concerns during the same time [redacted] had her lash services performed from to I contacted them to ensure no one else was experiencing what [redacted] had encounteredNo photos were provided showing the suggesting damages such as lost of natural lashes, clumps of clue, and lashes in the eyeI take care of all my clients, some following me for years, and integrity is my priorityI make myself available and for my clients when they need meMy records show and I can clearly recall, I never cancelled any scheduled appointments with [redacted] On this was my final text message to [redacted] : Hi ***, I have to draw the line at some point after several failed attempts to remove the lashesI hope you understand my position with this matterAs you are aware, I'm trying to run a businessWhat is important to me, with each and every client, is to provide a great service and focus on client satisfactionI made myself immediately available to assist you over the last two weeksI've scheduled you a considerable amount of times as per your requests, and you either couldn't make it or didn't show upIt's been weeks since you're urgent text and weeks since I applied a new full set at no charge (week after your initial set)I want to thank you for your business and I attempted to resolve the issues you stated you were experiencingI don't feel comfortable moving forward at this point in timeTake care and I wish you the bestAs a professional in this industry for over years I have and will always give my clients the best customer service I can provideI have no problem refunding the $ [redacted] paid to have them removed elsewhere

I accept the business's refund, please tell me what I need to do, and how to respond in order to receive a refundThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response was not acceptableThe lashes were applied incorrectly, and they were painful, and awful looking.I was on Long Island taking care of my mother, I was not able to come back to have the lashes removed right away, but the business acknowledged that the service that they performed was unsatisfactoryI had to cancel one time, and the business found reasons to cancel rescheduled appointments every time, and then just stopped responding at all to me.I was in a lot of discomfort and pain, and there was a tremendous amount of damage to my natural lashes, most of them have been ripped out because the lashes that Damsel applied were glued to multiple lashes and as my lashes fell out the extensions were still glued to other natural lashes and pulled them outI wasn't asked for pictures because Damsel acknowledged the problem, and I didn't think that I would have a problem with her removing them and refunding me, because she promised that she would
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response was not acceptable. The lashes were applied incorrectly, and they were painful, and awful looking.I was on Long Island taking care of my mother, I was not able to come back to have the lashes removed right away, but the business acknowledged that the service that they performed was unsatisfactory. I had to cancel one time, and the business found reasons to cancel rescheduled appointments every time, and then just stopped responding at all to me.I was in a lot of discomfort and pain, and there was a tremendous amount of damage to my natural lashes, most of them have been ripped out because the lashes that Damsel applied were glued to multiple lashes and as my lashes fell out the extensions were still glued to other natural lashes and pulled them out. I wasn't asked for pictures because Damsel acknowledged the problem, and I didn't think that I would have a problem with her removing them and refunding me, because she promised that she would.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I accept the business's refund, please tell me what I need to do, and how to respond in order to receive a refund. Thank you.

On 4/*/16, After one week of the lash extension application, I received a text from [redacted] stating her lash extensions had mostly fallen out in the right eye. The both of us thought that was...

unusual and I immediately honored her request to come in that evening to fill in the right eye only. I observed a few lashes had fallen out on the right eye and the left eye was perfectly intake. It is normal for a lash or two to start falling off after one week. Clients usually come in every two to three weeks for a fill in. However, as a courtesy, I extended my service hours by two hours to remove the old lashes and apply an entirely new set of lashes, as I wanted to make sure the new application was secure on both eyes. The following day [redacted] formed me via text on 4/*/16 the new lash application was fine so far. I sent a follow up text message to her on the second day 4/*/16 asking if all was well with her lashes and I received no response. I wanted to think everything was satisfactory. On 4/**/16 one week later, I received an urgent text from [redacted] which has been posted on the Revdex.com site. [redacted], failed to provide images. I performed my own due diligence and could find no reasonable explanation as to why this may be occurring exclusively to [redacted], despite having used the same application and techniques with dozens of clients within that time frame, with no complaints regarding my service or products. Still customer satisfaction is my number one priority. I immediately responded: "I completely understand and thank you for letting me know what is happening. Let me take care of this for you by removing them and I will refund you the cost of your service. I do apologize for any inconvenience I'm not quite sure why this is not working out :( However I will do what I can to accommodate you. When can you meet tomorrow?" I did not receive a response from [redacted] until after I sent two follow up text messages that evening. She finally responded after 10pm, stating she was not available the next day for me to remove them and didn't know when she will be back in Brooklyn that week, as she was on the Island. Again I responded immediately to resolve the issue she stated she was encountering. On 4/**/16 I receive a text from [redacted] asking to come by the shop and received her text at closing time as I was unavailable with clients scheduled until 7pm that evening. I responded suggesting she come the following day 4/**/16 at 11:15 am, she was a no show. We then rescheduled for the following day 4/**/16. She cancelled at 1pm via text. stating she can not make her 1:30pm appointment. I didn't hear from her via text until 4/**/16. I responded I would be available at 5pm the same day of her request, but no response from her. [redacted] Inquired via text availability on 4/**, 4/**/, and 4/** I was unavailable. My clients lash services had no complaints or concerns during the same time [redacted] had her lash services performed from 3/**/16 to 4/**/16 I contacted them to ensure no one else was experiencing what [redacted] had encountered. No photos were provided showing the suggesting damages such as lost of natural lashes, clumps of clue, and lashes in the eye. I take care of all my clients, some following me for 20 years, and integrity is my priority. I make myself available and for my clients when they need me. My records show and I can clearly recall, I never cancelled any scheduled appointments with [redacted]. On 4/**/16 this was my final text message to [redacted]: Hi [redacted], I have to draw the line at some point after several failed attempts to remove the lashes. I hope you understand my position with this matter. As you are aware, I'm trying to run a business. What is important to me, with each and every client, is to provide a great service and focus on client satisfaction. I made myself immediately available to assist you over the last two weeks. I've scheduled you a considerable amount of times as per your requests, and you either couldn't make it or didn't show up. It's been 2 weeks since you're urgent text and 3 weeks since I applied a new full set at no charge (1 week after your initial set). I want to thank you for your business and I attempted to resolve the issues you stated you were experiencing. I don't feel comfortable moving forward at this point in time. Take care and I wish you the best. As a professional in this industry for over 25 years I have and will always give my clients the best customer service I can provide. I have no problem refunding the $30 [redacted] paid to have them removed elsewhere.

On 4/*/16, After one week of the lash extension application, I received a text from [redacted] stating her lash extensions had mostly fallen out in the right eye. The both of us thought that was unusual and I immediately honored her request to come in that evening to fill in the right eye only. I...

observed a few lashes had fallen out on the right eye and the left eye was perfectly intake. It is normal for a lash or two to start falling off after one week. Clients usually come in every two to three weeks for a fill in. However, as a courtesy, I extended my service hours by two hours to remove the old lashes and apply an entirely new set of lashes, as I wanted to make sure the new application was secure on both eyes. The following day [redacted] formed me via text on 4/*/16 the new lash application was fine so far. I sent a follow up text message to her on the second day 4/*/16 asking if all was well with her lashes and I received no response. I wanted to think everything was satisfactory. On 4/**/16 one week later, I received an urgent text from [redacted] which has been posted on the Revdex.com site. [redacted], failed to provide images. I performed my own due diligence and could find no reasonable explanation as to why this may be occurring exclusively to [redacted], despite having used the same application and techniques with dozens of clients within that time frame, with no complaints regarding my service or products. Still customer satisfaction is my number one priority. I immediately responded: "I completely understand and thank you for letting me know what is happening. Let me take care of this for you by removing them and I will refund you the cost of your service. I do apologize for any inconvenience I'm not quite sure why this is not working out :( However I will do what I can to accommodate you. When can you meet tomorrow?" I did not receive a response from [redacted] until after I sent two follow up text messages that evening. She finally responded after 10pm, stating she was not available the next day for me to remove them and didn't know when she will be back in Brooklyn that week, as she was on the Island. Again I responded immediately to resolve the issue she stated she was encountering. On 4/**/16 I receive a text from [redacted] asking to come by the shop and received her text at closing time as I was unavailable with clients scheduled until 7pm that evening. I responded suggesting she come the following day 4/**/16 at 11:15 am, she was a no show. We then rescheduled for the following day 4/**/16. She cancelled at 1pm via text. stating she can not make her 1:30pm appointment. I didn't hear from her via text until 4/**/16. I responded I would be available at 5pm the same day of her request, but no response from her. [redacted] Inquired via text availability on 4/**, 4/**/, and 4/** I was unavailable. My clients lash services had no complaints or concerns during the same time [redacted] had her lash services performed from 3/**/16 to 4/**/16 I contacted them to ensure no one else was experiencing what [redacted] had encountered. No photos were provided showing the suggesting damages such as lost of natural lashes, clumps of clue, and lashes in the eye. I take care of all my clients, some following me for 20 years, and integrity is my priority. I make myself available and for my clients when they need me. My records show and I can clearly recall, I never cancelled any scheduled appointments with [redacted]. On 4/**/16 this was my final text message to [redacted]: Hi [redacted], I have to draw the line at some point after several failed attempts to remove the lashes. I hope you understand my position with this matter. As you are aware, I'm trying to run a business. What is important to me, with each and every client, is to provide a great service and focus on client satisfaction. I made myself immediately available to assist you over the last two weeks. I've scheduled you a considerable amount of times as per your requests, and you either couldn't make it or didn't show up. It's been 2 weeks since you're urgent text and 3 weeks since I applied a new full set at no charge (1 week after your initial set). I want to thank you for your business and I attempted to resolve the issues you stated you were experiencing. I don't feel comfortable moving forward at this point in time. Take care and I wish you the best. As a professional in this industry for over 25 years I have and will always give my clients the best customer service I can provide. I have no problem refunding the $30 [redacted] paid to have them removed elsewhere.