We have received Ms***'s request for a refund and it has been grantedShe has been refunded her $down payment.We are very open and transparent about our Purchase Agreement and Refund PolicyIt is sent to every guest when they purchase their Flight Certificate from usIn fact, in order to book a flight, you must agree to the Purchase Agreement and Refund PolicyEach guest is also sent one of our Customer Care Guides when they bookThis document is comprehensive and is part of our process to educate our guests about our businessFor Ms.*** to say that she was not informed is inaccurate. Ms*** admits in her complaint that she was aware of our policyThe policy is not unfair. Ms*** was also informed that due to the nature of ballooning and our strict weather requirements that 5-cancellations is average and some folks are cancelled even moreThe only reason we ever cancel a flight is due to unsafe weather conditions.Ms*** tried twice in to fly, on 9/and 9/She tried once in May on 5/and again in August on 8/We regret anytime we have to cancel a flight, but when we do, we provide an extensive array of data that backs up our decision not to flyIt is well-documented.While we believe that our process is transparent and fully explained before the purchase, we have decided to grant Ms*** her refund. We enjoy an excellent reputation amongst all hot air balloon ride businesses in the countryA quick look at our Facebook, YELP! and Trip Advisor pages will support this assertionWe work with every guest to make sure their experience with us rises above their expectationsIt is regrettable that Ms*** did not take the time to fully understand how our business works and the lengths that we go to make sure every guest who flies with us is doing so in the safest possible weather conditions.***Best regards,***
On Fri, Sep 29, 2017 at 7:33 AM, Amanda [redacted] <[redacted]> wrote:Good morning,The lake geneva baloon company called me early this week and said they would give me a refund. They asked me my current address. They mailed a check and I received it a day later. This has...
been resolved. Thank you so much for ur help.Amanda [redacted] ###-###-#### cell
We have received Ms***'s request for a refund and it has been grantedShe has been refunded her $down payment.We are very open and transparent about our Purchase Agreement and Refund PolicyIt is sent to every guest when they purchase their Flight Certificate from usIn fact, in order to book a flight, you must agree to the Purchase Agreement and Refund PolicyEach guest is also sent one of our Customer Care Guides when they bookThis document is comprehensive and is part of our process to educate our guests about our businessFor Ms.*** to say that she was not informed is inaccurate. Ms*** admits in her complaint that she was aware of our policyThe policy is not unfair. Ms*** was also informed that due to the nature of ballooning and our strict weather requirements that 5-cancellations is average and some folks are cancelled even moreThe only reason we ever cancel a flight is due to unsafe weather conditions.Ms*** tried twice in to fly, on 9/and 9/She tried once in May on 5/and again in August on 8/We regret anytime we have to cancel a flight, but when we do, we provide an extensive array of data that backs up our decision not to flyIt is well-documented.While we believe that our process is transparent and fully explained before the purchase, we have decided to grant Ms*** her refund. We enjoy an excellent reputation amongst all hot air balloon ride businesses in the countryA quick look at our Facebook, YELP! and Trip Advisor pages will support this assertionWe work with every guest to make sure their experience with us rises above their expectationsIt is regrettable that Ms*** did not take the time to fully understand how our business works and the lengths that we go to make sure every guest who flies with us is doing so in the safest possible weather conditions.***Best regards,***
On Fri, Sep 29, 2017 at 7:33 AM, Amanda [redacted] <[redacted]> wrote:Good morning,The lake geneva baloon company called me early this week and said they would give me a refund. They asked me my current address. They mailed a check and I received it a day later. This has...
been resolved. Thank you so much for ur help.Amanda [redacted] ###-###-#### cell