Dan - Cel Company, Inc.

Initial Business Response /* (1000, 5, 2016/09/21) */
We have told *** multiple times we will be back to fix this issueWe have already gone and cut out the problem areaAnd prepped it to be pavedThe job was initially completed in Aug and we have already returned and prepped the repair
It takes time to get to every job and we will return and finish the job
Our warrantee work is usually done the next season after the Intial job is complete however we are trying to keep this gentleman happy so we got to it right awayWe have told *** when we are in his neighborhood the job will be completedBut we are booked months in advance so he needs to be patient and be happy we are a reputable company that has come back to prep the job and will return to complete it
Initial Consumer Rebuttal /* (3000, 7, 2016/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I was told they will be back to fix the issue but NO showThe area was cut out a month ago BUT now we can't get in the back yardA small truck drove over it, moved the cover and I had to get *** to come and fix itWe are restricted and I think this job should take priorityIt is maybe a hr fix & their mistakeLast time we spoke I was led to believe they would be here this week but that never happenedWe are now into fall.I feel this man is just shifting gearsI am not happy and would like this matter fixedWe need some work done here & the truck can't get down in the yard
Final Business Response /* (4000, 13, 2016/09/29) */
The job has been completed
Final Consumer Response /* (2000, 15, 2016/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At last...he came and put the pavement inThank you for helping us

Initial Business Response /* (1000, 8, 2016/11/14) */
We do not provide warrantee for recaps or for patchesWe also do not provide warrantee for driveways with wheelers parking on them
Initial Consumer Rebuttal /* (3000, 10, 2016/11/17) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
DrDriveways response is unacceptableI have a receipt stating there is a 2-year warranty, it does not clearly indicate what is or is not covered under warrantyThe initial job that was to be done included tearing out bad spots that had rocks lifting which is an 8xarea beside the front of our neighbours garage, our back pathway, recapping with tack the front walkway as well as recapping an area with tack approximately 5xdirectly beside our house by the back doorway, this was all initially discussed between *** and *** from DrDrivewayUpon arriving at our house this company should never have started the work because the asphalt was not hot enough to work with and they had to heat it with propane torches in order to get it to the proper temperature*** The first issue is a cut out was made in the wrong spot on our driveway, a thin layer of asphalt was put down trying to correct their mistake, that area is lifting in various spots since there was no tack placed for adhesionThe front walkway was recapped without tack and is also liftingThe area beside the house that was to be recapped so water would run away from the house, was also put down with asphalt that was not hot enough and again with no tackIt is my understanding for new asphalt to adhere to old asphalt tack must be used, this was explained to us by *** before work commenced but was obviously not incorporated into this projectAs far as the *** explanation of warranty not being honored because of an 18-wheeler truck being parked on the driveway, there is absolutely no credibility to that statementThe only area the tractor trailer is able to drive and park on, the repair job was adequate; the asphalt used on that spot was also cold and had to be heated on the dump truck before being put down so the asphalt itself is flaking away because it didn't stickSecondly, the truck that is being referred to is not able to access or park on any of the other areas that were supposedly fixed, for example the walkways and area directly beside our houseThe entire job would have been fine if hot asphalt and tack were used but because they were not there is flaking away and lifting of the asphalt, pictures and videos can be providedWhen *** and two other employees showed up to our house on August 11, 2016, *** (after my calling the company several times since May/June 2016), *** took the time to talk to them and it was discussed how tack was NOT used, *** admitted to the fact and gave an explanation of how they would rectify this problem and that they would return to complete the workThat was over three months ago, since then they have not returned, and over phone calls have been made and messages left on the DrDriveway phone number ***We are completely dissatisfied with the workmanship and lack of customer service this company portraysA refund of money is the only option we can see that will resolve this problem as it will have to go towards the cost of fixing the problems yet again next year by a more reputable dependable company