Dan Gerrity's Roofing

Complaint ID: ***I know the seven days have passed, but this issue has not been resolved. I would like something done. Dan claims that I did not call him until two days later. Regardless of when I called him, he is still at fault. Dan did not say he would return in a few daysHe said he didn't have time to come out at allI did not get upset until Dan made it clear he was not going to come to our home and fix the problem. During our conversation, Dan made it quite clear that he knew he made not just one, but several large holes when he was on our roof, and he chose not to inform usHe said that the holes that he made didn't cause the water to seep though the ceiling. That is the most ridiculous logic I have heard in quite some time. He did not come to our home to, "Help us out and give us a hand," as he puts it He advertised his services. We responded to his advertisement and paid him for a job that was not done properly. Dan's comment that he is not the kind of person to leave someone hanging is completely contradictive with his actionsThe fact that he took our money and left, while full aware that he had done a horrible job is characteristic of a person that in fact does, " leave people hanging." Please do not close this case until it has been resolved.Thank you,*** ***

I got a call from this couple at 8pm at night to help them install plastic onto there roofIn the process I must have put a hole in the plastic she said about 5in in a area about ft by ft installed in which I could not see because it was really darkIt had rained all the night and I never
got a call from her until days later and I had told her I got really back up with work and that there was no rain in forcast for days and I would get out within a few days and she got really upsetI only went out there to give them a hand in a middle of a rain storm at 8pm at night and after she called me I even sent her husband a text to let me know if I can help and that I am not that kind of person to leave them hanging