I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, I have a witness that saw the tractor as seen in the attached pictures He is well versed in the use of heavy equipment He said that he could have sit my tractor back upright in just a few minutes, which was exactly what Coyner Springs Service Center did after the state trooper arrived As a side note, the trooper himself said that they did not have to wait for him to arrive since no one was hurt and no other vehicles were involved I drove the tractor out of the ditch once they got all four tires on the ground There was no mention of entrapment when I called I did not even sustain a scratch and opened the door to get out of the John Deere tractor I totally disagree (and my witness agrees) that a heavy duty wrecker was required to upright my tractor The witness told me that he could have uprighted my tractor with his backhoe A small wrecker is all that was required to upright my tractor and that could have been done in no more than minutes Based on Coyner Springs response, I feel like I should have been billed for minutes using a small wrecker which equals $ I am thankful for Coyner Springs quick response but they did not need a heavy duty wrecker nor did they have to wait for the state trooper I feel like I got charged $for a $job Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, I have a witness that saw the tractor as seen in the attached pictures He is well versed in the use of heavy equipment He said that he could have sit my tractor back upright in just a few minutes, which was exactly what Coyner Springs Service Center did after the state trooper arrived As a side note, the trooper himself said that they did not have to wait for him to arrive since no one was hurt and no other vehicles were involved I drove the tractor out of the ditch once they got all four tires on the ground There was no mention of entrapment when I called I did not even sustain a scratch and opened the door to get out of the John Deere tractor I totally disagree (and my witness agrees) that a heavy duty wrecker was required to upright my tractor The witness told me that he could have uprighted my tractor with his backhoe A small wrecker is all that was required to upright my tractor and that could have been done in no more than minutes Based on Coyner Springs response, I feel like I should have been billed for minutes using a small wrecker which equals $ I am thankful for Coyner Springs quick response but they did not need a heavy duty wrecker nor did they have to wait for the state trooper I feel like I got charged $for a $job Regards, [redacted]