Dan Mattison Landscaping

Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
My complaints and issues have not been resolvedDan instead sent in estimates from a different company to validate the prices he charged usWe didn't receive anything in writing from him (after multiple requests) in regards to the price he charged usThere is no contract between usThe work we asked him to perform was NOT performedHe left our gate wide openHe was there for minutesThe first bill we received from him was with a late feeWe tried to address this with him, instead he sent us another bill with ANOTHER fee attached it.
We contacted the Revdex.com because we need helpWe have tried talking to Dan, paying Dan for his time and written correspondenceInstead of coming to a resolution we got a bill with added fees and the threat of taking legal action against us and sending us to collectionsI am not concerned with another companies price, how long Dan has been in business or bills that have been printed out and back dated.
As you will notice the writing on the check we sent him says the same thing.
Also, a lot of Dan's details in his explanation are completely falseFurthermore he has attached documents to his response that we have never received or seen before today.
We payed him for his time, he cashed the checkWe really just want Dan M*** to leave us alone and stop threatening us with late fees and legal actionWe paid him for the poor job that was done, I'm not sure what else he wants from us. Regards,*** ***

This correspondence is in response to your letter dated August 10, 2015, detailing the complaint made by one of my customers and work performed earlier this springI would first like to provide some background information about myself and my companyI've been working in the landscape and
maintenance business for well over yearsI've operated a successful business based in Hayden, Idaho since 1997, and during that time I have never received a Revdex.com complaintRegarding the present complaint, I would like to note that the complaining customer consists of a husband and wifePlease be aware that when I make reference to 'the customer' below, I am referring to both of themI have done two sprinkler blow outs in the fall and one sprinkler turn on in the spring for this customerThe customer always paid on timeDuring the sprinkler turn on in early spring 2015, I gave them an estimate on some yard cleanup work they wanted to have doneAs I recall, I quoted the customer $A few weeks later, I called the customer to let them know I was ready to complete the cleanup and we made an appointment to meet at their residenceOn May 6, 2015, the appointment date, I went to the customers' home and discussed the work they wanted me to doI noted that some of the work I originally bid was already completedWe spent approximately minutes walking through the yard and agreed on the work to be done which included removal of suckers from all fruit and flowering trees, removal of a large pile of debris by the back gate and pruning of the Japanese maple in the front yard (the only maple in the yard)I told them that it would not take long for me and my employee to complete the work and and it was agreed that the work would be performed that dayMy employee and I performed the work described aboveAn invoice was then mailed to the customer on for $(see attached invoice #7211)The amount due included labor for my employee and myself, along with dump feesI have also attached the time sheet record for this particular job, supporting the sum for laborThe invoice amount was due on receipt, as indicatedThe invoice clearly states that a late charge of $will be added to invoices over days past dueBy my next billing cycle I had not yet received paymentPer my standard billing practice, I sent the invoice again, including the indicated late chargeI believe the customer texted me after receiving the second invoice, inquiring Into the amount chargedI responded that the work done on the tree alone would have cost well over $I subsequently received a check from the customer dated July 31, 2015, in the amount of $50,00, along with a handwritten statement explaining their concerns (attached hereto)statement was then sent to the customer showing the unpaid balanceIn response to the Customer's Statement, I raise the following points: • It is not standard in my line of work to provide a written estimate for cleanup work, I did not provide an estimate for previous work completed and the customer did not previously have problem with that• The customer acknowledged that the tree was pruned in their handwritten statement (attached)In support of the amount charged, I have enclosed a statement provided by Shaw B***, a certified arborist, indicating that he would have charged between $and $to complete the same work, On May 6, 2015, the customer engaged me to prune the maple, remove a pile of debris and remove suckers from all fruit and flowering treesI complete those tasks and I charged them what I believed to be more than a fair price, $total, much less than they would have paid a local tree service to prune the tree aloneI reasonably expected payment for the services I rendered• No threats were made by me to the customerAs indicated previously, every single one of my invoices contain the following boilerplate language: "All invoices are due and payable uponcompletion of workAn interest charge of per month will be added to those invoices over days past dueA late charge of $will be added to those invoices over days past dueNon payment for services rendered will result in collections or legal action." I sent the customer an invoice after the initial work was completed, I did not receive payment after days, so a late charge was added to the next invoice sent to themThe customer' subsequent $check was cashed and considered my be as a payment on their accountA statement was then provided to that effectIt is vital to the continued success of my business and to my livelihood to follow up on accounts with overdue balancesI believe any business owner would agreeOther communications were made with the customer via text and emailAt no time did I make threats to, or harass, the customerI only attempted to explain the amount charged tor the work that was completedTo address the customers' Desired Settlement and in an effort to resolve the foregoing dispute, I am willing to write off the late fee and remove them from my customer list
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***