Dan Mendez Construction Co Inc.

*** ***,As for the respond to the complaint, it is our contention that due to complainant reversing the charge for payment and no payment received, Management stands by the decision that there is to be no settlement made. Sincerely,Liberty Moving & Storage

Dear *** ***: First and foremost we would like to thank you for giving us the opportunity to respond to you publicallyWe hope this will help other shippers understand the importance of compliance with "rights and responsibilities” to both shipper and moversWe at Liberty Moving &
Storage/United Van Lines are proud to have as priority to educate the public even before they make a commitment in hiring us to transport their belongingsIt is crucial that potential shipper/client/customer take the time to read the print outs any mover or any contractor they are interviewing for hireAt the time of the estimate our sales representative not only verbally explained to you in details all the stages and process of the transportation of HHG commodities, but also left you with print outs and a very important book called “ Your Rights and Responsibilities When You Move” which I now will make reference to page under Must my mover write up an inventory of the shipment? : “YesYour mover must prepare an inventory of your shipment before or at the time of loadingIf your mover fails to prepare an inventory, you should write a detailed inventory of your shipment listing any damage or unusual wear to any itemsThe purpose is to make a record of the existing condition of each itemAfter completing the inventory, you should sign each page and ask the mover’s driver to sign each pageBefore you signing it, it is very important you make sure that the inventory lists every item in the shipment and that the entries regarding the condition of each item are correctYou have the right to note any disagreementIf an item is missing or damaged when your mover delivers the shipment, your subsequent ability to dispute the items lost or damaged may depend upon your notationsYou should retain a copy of the inventoryYour mover may keep the original if the driver prepare itIf your mover’s driver completed an inventory, the mover must attached the complete inventory to the bill of lading as an integral part of the bill of ladingOnce you called with your decision to hire us to transport your HHG, all this and more was explained to you twice before we even started to load your HHG belongings to our vanOnce by your move coordinator and then again by the driver at the time of loading Please note that your original claim form claimed $1,and it was never presented to us a bill (s) for $you promoted on your Revdex.com complaint as the amount claimedLeaving us without an opportunity for any negotiation as a goodwill gesture not an assumption of liability Unfortunately at this time our final response to your complaint remains as previously disclosed to you: After we completed a review of your file in its entirety and find that on your inventories, which were prepared when your household goods were loaded that the claimed items *** *** *** and *** were noted with pre-existing conditions such as the one you’re claiming as new transit related damagePlease see attached copy of your inventory The damages you are claiming were noted as pre-existing conditions and are NOT in any way related to negligence in handling these items. This pre-existing condition makes the items weak and susceptible to further damage when handled and is more commonly known as INHERENT VICE which the carrier is NOT liable for In addition, inventory #indicates that item was PBO (packed by owner)Since the carrier did not pack or unpack that carton, the van operator would not have any knowledge of the contents of the owner-packed containers or the conditions of its contents; (CU) Contents and conditions unknown I have attached all relevant documents for review However, if you wish to pursue with the issue United Van Lines/Liberty Moving & Storage offers an Arbitration Program free of chargeIf you like more information about the program, please feel free to contact us and we will be glad to assist you Regards, *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am responding to the answer that the Revdex.com has received from *** *** of Liberty MovingI tried to solve my issues previously through the vendor (by calling several times the week that the delivery was made and the damages were verbally reported to Tami A*** ) and then through the vendor credit company before I contacted Revdex.com. The corporate company United or Liberty never tried to contact me regarding my concerns - until I made a complaint to the Revdex.com. She states that there was a "mechanical" problem the morning of the move - but on the moving day Tami A*** informed me that a change in the schedule was made the night before. Which story is correct? We were told that the movers that picked up the items would be the same to deliver. The company does not address in its response the promises made by the salesperson, *** ***, to get our business. We were told that the price would be reduced by Joe - due to the problems we were having from the beginning - and now she is saying NO adjustment. They state that I have months to file a claim - and that ** *** could not find a claim. I did ask for a from after the delivery and never received one until after I contacted the Revdex.com and received a phone call from Libery after over four months. They also told me - that Revdex.com could not do anything for me. I feel that Revdex.com is an avenue to take to have my concerns addressed and heardWhen delivery was made I was not aware that I should have delayed the three men and inspected everything before they left. This whole issue was upsetting since the day I started and I was not happy with the different problems that was encountered. I have not received any explanation as to how all the items were so dirty and damaged. There were three people and I could not watch and inspect everything at once. So the blame on the condition should not be put on me Please answer how pieces of my furniture were found in the hallway - if they kept it covered in the elevator.In her response, she states that she hopes she addressed all my concerns. I have not received any answers -I did not damage my furniture and make promises I did not keep. I feel that I have not been their main concern. There is a major communication problem that I endured in this whole incident and the stories I have been told have not been true. Promises of the same crew, adjustments to the bill, delivery dates, etc. The fee $2,has been collected. I will complete the claim form - but will see what result I receive before I make a decision as to if it has been resolved to my satisfaction. I am hoping it will - as I am just the individual - not the huge company. Thank you for your assistance in this matter. Regarding the estimate - *** *** just requested that I fax her the lbs estimate - since she did not have it - and I still have not received an answer as to why it changed. She also told me when she called me that she would adjust the price for the weight difference ($114) - now she does not mention it. Yes, the price was $2,- for both weights. Now to the damage and dirt - I send pictures and pages of documentation to United. They never replied to any of the damages or could they explain how the mattresses and boxsprings could be so dirty and zipped in their boxes - or to the packing tape that was applied in the corner.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
-Point of Clarification, the "living room" and the "master bedroom" are one in the same, we called it the living room landlord called it the master bedroom Liberty's Statement:you seem to not understand that our tariff gives the mover the right to inspect any claimed damage and that in your claim form you stated LIVING ROOM DOOR FRAME when the door that had to be replaced is the master bedroom door with pre-existing damages.My Response: I understand the concept of a tariff and the right it gives, Liberty's seems not to understand that in the business of apartment rentals, leaving damage not repaired makes it difficult to rent the ApartmentIs Liberty's entitlement so great that it expects apartments to leave damage as is for weeks on end until Liberty is available to review said damageIn this cases it was at least days from damage until claim was made, is Liberty suggesting the damage done by their movers should have remained exposed just so Liberty officials could review said damageThat is absurdLiberty Statement:We cannot understand that you expect Liberty to pay for the entire bedroom door replacement when you stated on your claim form (attached for review)that Liberty movers damaged just the door frame to LIVING ROOM door and when all other pre-existing damages were found including that the doors were stained.My Response: Stop referring to parts of the letter that don't discuss damage you caused and involve them in the damage you did causeYes a total of $in damage was done and yes $of that damage consisted of repairs made on items not damaged by moversThe fact remains half of that damage was done specifically to the door and the door frame caused by your movers, that has been and never will be in disputeYour movers damaged the door frame and the door of the living room/ master bedroom you will be paying for it In closing, without substantial proof that Liberty movers were not in fault of the alleged damages I must respectfully reject this complaint as being resolved I look forward to arbitration and will continue working through this process as long as it takes for resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 a point by point response to the Liberty letter-I have no problem with the $189, I am not disputing that charge. I am disputing the disrespectful offer of $100 on damage to a door frame that cost $500 to fix-I admit to signing the form stating there was no damage because at the time of signature I had made a once over review of the apartment and initially found no damage. It is possible that during a time as stressful as a cross country move that one could miss damage he or she would otherwise see. It was once I went back through again after the movers had left that I saw the damage to the door frame. 
- The letter from my landlord is very clear and transparent that $500 of damage was done to the door frame and had to be replaced. That is why I am asking for $500 because according the letter and I quote "  specifically the door to the bedroom had to be replaced and painted; and the molding patched and painted, costing $500.00 (five hundred dollars)." This is the only damage I am claiming that Liberty moving cost. - I started my claim with Liberty Moving a full two weeks after we had moved out. Is it reasonable to assume the people living in that apartment must be forced to live with that damage just because a moving company wants to come an inspect the damage they did to an apartment? - The letter did not include receipts. Correct it did not. Of all the points I have tried to get across to Liberty this seems to be one they don't understand. I will attempt again to put it into words. The owner of the apartment is in the construction business, he has four other buildings and warehouse full of building supplies ALREADY PURCHASED, that he uses to fix his apartment buildings. the $500 charge is in his professional opinion the cost to repair the door. The materials he used are part of his on going business.Is he supposed to show you a receipt for 20 gallons of paint and say "but only 1 was used to fix the damage you caused?" -I asked Liberty to contact the apartment because there was no other information to give, everything was stated clearly in the letter. They are not going to magically appear with a receipt just because you call them. And based on Liberty Moving's hostile negotiation tactics specifically by Suely Vera I don't want to have to subject them any more stress than this has already caused. I will take this all the way to arbitration if needed and only ask for the money owed to me in the amount $689.00Sincerly,[redacted]
    
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
David Frankel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ms V[redacted] did not send me  the appropriate e-mail to accept and confirm the offer.  After we spoke about this incident Ms S[redacted] said she was sending 2 e-mails one to confirm and accept the offer the other to make sure once I accepted the offer I was guaranteed payment of $300.  I did not trust United Van Lines and I wanted to make sure that if I accepted the offer ( in good faith on my behalf ) I would have proof and security I would be compensated appropriately .  I never received this e-mail.  Ms V[redacted] asked me to wait 15 minutes to accept and receive these e-mails.  I called to confirm that she sent them on her voicemail at United Van Lines, I pressed urgent message.  She never returned my phone call or e-mail address.  I also waited 2 hours for her e-mail confirmation of acceptance of offer and it never came.  I had to pick up my daughter at camp and was 2 hours late because  I was waiting for the acceptance e-mail from Ms V[redacted] it never came.  Ms V[redacted] called me at 7:30 am on Monday ( that Monday ) woke me and my family up.  I did not want to talk to her after waiting 2 hours for her e-mails and trying my best to put an awful stressful move my United Van Lines behind us.  I have moved before and was never treated so dishonestly, not communicate costs ( nothing was ever said or written to me about the  extra costs .  The costs mentioned in the above.  If any of the above was communicated to me I would never have hired United Van Lines.  I am not one to want to cause problems, I reached out to Jason the district manager to try and resolve our issues and he refused.  Our items were not in the same condition and we not on our truck when we were loading from our rental.  When I tried to resolve this my salesman was abusive on the phone and nobody was willing to work with me compensation wise ect.  Moving is stressful and United Van Lines just made it worse and made it worse with our confrontation.  Then, I had 2 heirloom Waterford water Goblets broken in the move.  i filed a claim.  The inspector said they were coming out on July [redacted] at 3-4pm  I waited in my home all day for brian L[redacted] at Furniture Pro's appraisal and he never showed or called.  Nobody from United Van Lines followed up and I never heard from Andrea who takes care of claims to see where my claim was at.  I still have to heard form her.  The appraisal Brian L[redacted] did take pictures on Wed. july [redacted] and said I would hear from united Van Lines  within 48 hours and that never happened.  If I did not call United Van Lines and Ms V[redacted] nothing would of happened.  I am still waiting over 48 hours Wed-Friday  for my claim to be resolved.  I hope the Revdex.com will act according regarding the status of United Van Lines and it's reputation.  I would like $500-300 compensation for the extra financial expenditure we had to make and I sure hope I will be refunded the correct value of my heirloom Waterford Goblets (2) which have never been broken ( 3 cross state moves thus far ) .  I hope the Revdex.com can get United Van Lines to financially compensate me for all this financial and emotional distress.  They did not go out of their way to make moving stressless, they made it more, including dumping the boxes in our house and maing my husband and I do their work by checking off boxes.  This is what the crew was supposed to do not me and my husband!!  thanks [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]
I have reviewed your rejection response and will address your pointed issues once again:  a point by point response to your rejection letter: -I have no problem with the $189, I am not disputing that charge. I am disputing the disrespectful offer of $100 on damage to a door frame that cost $500 to fix Liberty’s answer: You stated that you did not have a problem about the $189.00 settlement for your household goods based on chosen minimum valuation level of protection, but yet you included that portion in your complaint. Even after having the opportunity to inspect your apt. with Liberty’s leading mover and making notes of any property damage on our Quality Control form (attached for review where you noted none and acknowledge by your signature), Liberty was generous to offer your $100 goodwill gesture that you insist to decline. -I admit to signing the form stating there was no damage because at the time of signature I had made a once over review of the apartment and initially found no damage. It is possible that during a time as stressful as a cross country move that one could miss damage he or she would otherwise see. It was once I went back through again after the movers had left that I saw the damage to the door frame.  Liberty’s answer: I have attached the letter from your landlord that states the following damages and I quote: :”The damages to the apartment includes scratches and holes in most walls and base board moldings, the doors were scratched and stained, the master bedroom and door moldings were greatly damaged. The damages cost to repair was $1,000.00  , and specifically the master bedroom door had to be replaced and painted and the moldings patched and painted, costing $500.00” We cannot understand that you expect Liberty to pay for the entire bedroom door replacement when you stated on your claim form (attached for review)that Liberty movers damaged just the door frame to LIVING ROOM door and when all other pre-existing damages were found including that the doors were stained. - The letter from my landlord is very clear and transparent that $500 of damage was done to the door frame and had to be replaced. That is why I am asking for $500 because according the letter and I quote "  specifically the door to the bedroom had to be replaced and painted; and the molding patched and painted, costing $500.00 (five hundred dollars)." This is the only damage I am claiming that Liberty moving cost. Liberty’s answer: Your claim form submitted 2 weeks after your move clearly stated you were claiming damages of $500 to your LIVING ROOM DOOR FRAME not master bedroom door as stated by your landlord’s letter as the door that had to be replaced for pre-existing damages. - I started my claim with Liberty Moving a full two weeks after we had moved out. Is it reasonable to assume the people living in that apartment must be forced to live with that damage just because a moving company wants to come an inspect the damage they did to an apartment? - The letter did not include receipts. Correct it did not. Of all the points I have tried to get across to Liberty this seems to be one they don't understand. I will attempt again to put it into words. The owner of the apartment is in the construction business, he has four other buildings and warehouse full of building supplies ALREADY PURCHASED, that he uses to fix his apartment buildings. the $500 charge is in his professional opinion the cost to repair the door. The materials he used are part of his on going business. Is he supposed to show you a receipt for 20 gallons of paint and say "but only 1 was used to fix the damage you caused?" Liberty’s answer: Unfortunately , you seem to not understand that our tariff gives the mover the right to inspect any claimed damage and that in your claim form you stated LIVING ROOM DOOR FRAME when the door that had to be replaced is the master bedroom door with pre-existing damages. You signed our quality control form after having the opportunity to inspect your apt with our lead mover stating no damages to your apt. Even without any substantial proof that Liberty’s movers did the damage you are claiming we offered you a $100 goodwill gesture which is enough to patch and paint a door frame considering what you keep stating in reference to your landlord being the one who does the repairs and has materials bought in bulk on site. -I asked Liberty to contact the apartment because there was no other information to give, everything was stated clearly in the letter. They are not going to magically appear with a receipt just because you call them. And based on Liberty Moving's hostile negotiation tactics specifically by Suely Vera I don't want to have to subject them any more stress than this has already caused. I will take this all the way to arbitration if needed and only ask for the money owed to me in the amount $689.00. Liberty’s answer: Please rectify your statement as you clearly stated in an email to us that we were NOT to contact your landlord when we asked for receipts of material and labor to do repairs. In closing, without substantial proof that Liberty movers were in fault of the alleged damages we must respectfully decline liability for your claim. Check for the $100 goodwill and for your household claims in the amount of $189.00 both reflecting your full and final settlement have been sent to your new address. Best regards,     [redacted] Quality Control Manager Director Of Loss Prevention & Control [redacted]Please note office hours  M-F 7AM – 1PM[redacted] Liberty Moving & Storage Co., Inc. United Van Lines/UniGroup Relocation [redacted]  [redacted]
[redacted]
[redacted]

Business response to Complaint id [redacted]Addressing [redacted]. [redacted]’s complaint: Our first priority  at liberty Moving & Storage/Agent United Van Lines is to make a very stressful time in most people’s life as smooth as...

possible.Unfortunately sometimes  there are some bumps on the road, but we definitely try our best to rectify them. All possible efforts were made in order to rectify the issues brought to our attention and to appease [redacted]. Therefore, it is very unfortunate that this complain even got reported .First and foremost, it’s protocol and logistically correct and explained to all,  that when a shipper has household goods stored in our facilities and is moving an additional household intrastate that the truck dispatched to the house location does not have the goods that are in storage. It was never a request nor it is protocol  that the stored items are loaded prior to the household. It’s not cost effective or productive to either company or shipper.While HHGD are  stored in one or two of our facilities, shipper has the right to access the goods at any time upon appointment and payment of an “access fee”. There’s a minimum access charge fee of $220.Shipper’s house to be moved was located in Plainview and our storage facilities are in Deer Park (9.9 miles) and in Commack (12 miles) away.Although, the sudden request to visit the storage facility on the day of the move out of Plainview and the request  to get reimbursed for HOURS of driving to the storage facilities it’s outrageous to say the least, access  was not only granted but FREE of the minimum access charge of $220. If no prior access to storage facility is requested and  received prior to the intrastate move, all portions of the HHGD are to be checked and inspected at the time of delivery.It is clearly stated under both intrastate and interstate publish tariffs (contracts) and in the “Shipper’s rights and responsibilities” booklet (now also electronically included in every single estimate) that shipper or assigned representative must present not only at origin but at destination to check if everything that was supposed to be tendered to carrier is loaded at origin and that ALL ITEMS arrived in the same condition at destination, or to note if there was any loss or damage while in carrier’s possession.It’s also the shipper’s ( or assigned representative) to make sure that at delivery while items are being checked off on what we call “bingo sheet” , the movers are directed to where those items should be placed. Scheduling “other deliveries” for the same day of mover’s delivery of your HHGD it’s insane and will just  absolutely add unnecessary stress to an already stressful situation.  Having to check items at delivery is stressful but necessary and nonetheless a shipper’s sole responsibility.The purchase price of this relocation was $3398.31 and NOT $4000.Reference is now made to how I (Quality Control Mgr./Sr. Claims Adjuster/CCA/Loss Prevention Specialist at Liberty moving/UVL) came across [redacted] issues.Shipper has 9 months from date of delivery to report not so obvious loss and damage (ie. to cartons or its contents).  Carrier reserves the right to inspect any item (including carton) claimed as damaged prior to repair or disposal.On 7/**/15  called Liberty Moving’s office stating the following:- “United Van Lines HQ claims adjuster assigned to the [redacted]’s claim for Waterford goblet had scheduled an inspection/repair firm to inspect items claimed as damaged on a certain date. Unfortunately that firm representative never showed up.”I immediately called the [redacted]s. While addressing the above mentioned issues with  [redacted]., I was told about the other ones now related in this complaint.At the end of our conversation I told [redacted] that I was going to call the adjuster at UVL and make sure she had a new appointment with a different inspection firm Asap and that I was going to gather all information regarding the other issues and call her back within a few hours. I spent a couple of hours gathering information and was told by our op[redacted]tions department the following was already done in order to appease the [redacted]s:Rightfully so , Weight price adjustment issued from Liberty/United Van Lines for the shipment’s actual weight coming in under the estimated weightWeight Credit: $388.47Liberty offered a non-scheduled storage access free of charge on date of pick up for the confusion with the storage shipment not being previously loaded on the truck:Storage Access: $220 minimum chargeLiberty disposed of dog crate as per customer’s request free of charge:Disposal fee: $100 minimumLiberty compensated for the crew’s extra labor at destination to assemble patio furniture – no charge to customer:Extra labor charge: $104.52Total adjustment compensation to customer: $812.99After reviewing all this adjustments and arranging a new inspection date for damaged claimed items , I called the [redacted]s back and after explaining all the above to [redacted] I asked what  the additional amount of $500 pertained to. [redacted] could not give me a reasonable substantial reason for it other than she felt that the salesman language was at one point abusive to her.Although, that could not be verified other than “she said, he said” , I offered The [redacted]s $300 AS A GOODWILL GESTURE  from the  request of $500 compensation under one sole condition: Release Liberty Moving/UVL and its agents from any further complaints of whatsoever nature. That of course excluded the Waterford item damaged in transit.Reason : all the issues were addressed and compensation offered and accepted.The acceptance of the $300 was verbally agreed and needed to be acknowledge by her Writing an email  of acceptance of the $300as – resolved to satisfaction. Only upon that verification a release form would be sent to The [redacted]s acknowledging the $300 goodwill gesture compensation 7/**/15 Out of the office -   Somehow [redacted]  [redacted] misunderstood that the release form would ONLY be sent upon her doing her part on the agreement.  Writing and emailing a letter of acceptance of the $300The fact that she misunderstood the agreement and did not received the release form on  7/** or 7/** made The [redacted]s assumed that offer was not in effect.Well, it was very well explained and agreed that the release form and the sum of $300 were only become in effect AFTER the [redacted]s complied with their portion of the agreement.On 7/**/15 when arriving at the office and opening my email, I find outrageous emails form [redacted] saying the most absurd things about my conduct. I immediately , yes immediately at 7:30 in the morning called them .In this early but absolutely necessary phone call I stated that offer was in effect and explained the process of acceptance of the offer again.Hours were  spent   on 7/** making sure The [redacted]s issues were addressed and taken care of.  It is unfortunate that I  came to find out that they, out of nowhere, were declining the $300 compensation offer. In conclusion, we at Liberty Moving did everything in our power to appease The [redacted]s, The offer of $300 as a GOOD WILL GETSURE”, not an assumption of liability, is  now is obviously off the table. Sincerely,S[redacted] D[redacted] V[redacted]Quality Control Manager/Certified Sr. Claims Adjuster/CCADirector Of Loss Prevention & Control[redacted]Please note office hours  M-F 7AM – 1PM[redacted]Liberty Moving & Storage Co., Inc. United Van Lines/UniGroup Relocation[redacted]  [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]LIBERTY MOVING's deceitful response is fabricated and untruthful. However, it is a true reflection of the slithering way this business and [redacted],  have handled my issue. This move was paid for using my assistant's [redacted] credit card on 5/*/14 for the amount of $1740. As this business is aware, movers require payment in advance. It was after I realized hat Liberty Moving (Commack, NY) was not taking responsibility for my damaged artwork nor my claim that I contacted [redacted] to have them investigate the charges for this supposed "White Glove" shipping. On my behalf Amex disputed the amount with Liberty and credited me for the cost of the move on 7/**/14. However, I am still waiting for an answer to my claim for the damaged items which LIBERTY MOVING has not addressed. The claim is for Custom Artwork $8000, Crate/Packing $247.50, and Wood Panel for art $433.05. for a total of $8680.55. In July [redacted] offered $2260 but in his typical deceitful fashion never sent the paperwork or "release" for the claim. I continued to only get excuses. More recently on 1/**/15  [redacted] threatened that they will "close the case" if I don't take a new and totally lowball offer of $750.To reiterate I am willing to take the $2260 offered in July of 2014 but want this settled ASAP. For the continued hassle and harassment I want an apology about the way this matter has been handled. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]: It is very unfortunate that even after you could not provide any proof that the claimed property damage to your apt in NY happened while your relocation with Liberty/Moving United Van Lines, prevented Liberty Moving/UVl to exercise inspection and declined a goodwill gesture money...

offer on our part, you still feel we did not do the right thing. Property damage to apartment:Move date 3/**/17 damages reported on 4/**/17 As you are very aware, there is a procedure and a form we ask every shipper to fill out after we finish at origin and then again at destination that gave you the opportunity to do a walk throughout  the apartment and indicate any damages to the apartment or to any of your household goods while in the process of moving you out. This form helps us to make sure damages pointed out to us were indeed caused at the time of your relocation. You filled out that form (here attached for verification) indicating that there were no damages to your goods nor to your apartment at origin. You then got a letter from your building management on April [redacted], 2017,  indicating that they were holding $1,000.00 from your deposit in lieu of several damages to the apartment including several scratches and holes in most of the walls, the doors scratched and stained, damages to master bedroom and door moldings. (letter attached for review). At this time you decided to proceed with a property damage claim in addition to your small household goods claims, expecting that we would just pay ½ of the amount the building management held from your deposit alleging that the damages to the bedroom door were cause by the movers. We then stated to you that our tariff indicates that Liberty/UVL  has the right to inspect any claimed damages before repair. Liberty Moving/UVl had absolutely no chance to exercise inspection prior to repair. The letter you provided from your landlord does not provide receipts or a breakdown of repair costs. Liberty cannot just accept liability for the alleged property damage, especially due to the fact that there was additional damages for which more money was held back from your security deposit. We tried to contact the building management directly and got no response. (see email attached for verification) We did not hear back from them and subsequently you told us to never ever contact the building management. (see email attached for verification) After reviewing your claim, we  respectfully declined any liability to your claim for property damage. However, as a goodwill gesture and not an assumption of liability we will offered you $100. You declined our goodwill gesture offer of $100.00. Household goods claim where you chose to release your goods at minimum carrier level of protection at 60 cents per pound per article: Because your shipment moved in interstate commerce from NY to CO, the rights and obligations between you and United Van Lines are exclusive governed by federal law.  This federal law makes a carrier such as United liable for actual loss or injury to property transported by the carrier, subject to the released rate valuation option chosen by the shipper when the goods are tendered with the carrier for interstate transit. As your claim form indicates you are aware of your declared value protection at $.60 per pound. A review of your Bill of Lading also specifies that you chose to release your shipment to United at the minimum carrier level of liability at $0.60 per pound per article. Total household goods settlement based on weight per article x .60 cents = $189.00 The $100.00 amount of the goodwill gesture for the alleged property damage + the settlement for the household goods in the amount of $189.00 summed to a full and final settlement of $289.00. This amount reflects and remains as our full and final settlement and has been requested to our accounting department. You will have it within 10 business days. Sincerely , [redacted] Quality Control Manager Director Of Loss Prevention & Control [redacted]Please note office hours  M-F 7AM – 1PM[redacted]
[redacted]
[redacted]  [redacted]

Dear [redacted], We regret that [redacted]'s art work sustained damage. [redacted] has not yet paid her bill and owes Liberty $1,730.00. Upon receipt of payment we will address her complaint. We are sorry for any inconvenience this has caused her. Sincerely, Liberty Moving...

& Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have just received an email that this case is closed. However, this complaint has NOT been resolved and the business response in no way addressed my dispute. I will indeed file in Small Claims Court but I have received ZERO compensation for my damaged artwork. This is a terrible business and consumers should be warned not to use this moving company.….[redacted]The Candy ConsortiumCell ###-###-####Office ###-###-#### 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I was called on Thursday morning by someone in Liberty's claims department.  I explained to this person that I was in a car, and would try to continue the conversation.  He started explaining why Liberty wouldn't pay and the signal was lost.  Since I was spending the day out with friends, I did not listen to the voice mail that he left until later in the day.  I will quote it verbatim.   "This is Suley calling you again from Liberty Moving. I want to thank you again for not giving me the opportunity to speak. So with that said, as I said to you, the denial of your claim is the legal clear denial based on the information provided to you.  I was about to try to get into an agreement with you, but you just hung up on me.  So with that said, I think they'll just leave things as they are, because unfortunately, the only thing I'm going to do now is answer to your complaint. at the Revdex.com and case closed."This is the person who was chosen to negotiate.  He created a complete fiction when the signal was lost in a moving car.  If necessary, I will pursue this in Small Claims Court.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]