Dan Neal's Auto Repair

I am answering about the complaint from [redacted]. When the customer brought his vehicle to us it was overheating. We performed cylinder head test and informed him the head gasket had failed. Also I told him that the cylinder head or engine block could be warped. His response was that he had...

done this job himself personally once before and that the engine block was ok. He was very confident about it. So we sent the cylinder head to machine shop to get repaired and installed it with new head gasket. It failed and informed him the engine block must be bad. So instead of fixing the block customer wanted us to try a new head gasket for such reasons. It worked for a few months but failed. Now he wants his money back toward repairs. I normally dont do that kind of work but this customer is a relative of a friend. Also I gave him the job at wholesale twice. His arguement is that we shouldve had the block checked the first time. I wouldve done that but he didnt want the extra expense.