Dan the Painter

We are calling the customer to schedule a date to meet on site.  Thank you.

The refund was issued the day the customer came in (even though we did indeed open the pool).  She is a tenant and the pool needed repairs which the landlord wasn't willing to fix.  This tenant came in and told us she was suing the landlord, etc.  I issued the refund on June...

4th.  It was a Thursday.  It takes a few days for the cardholder's credit card (debit) to appear on your account (not including the weekend).   If the customer shows the statement from her credit card company it will prove the card was credited the day she came in and that all of her statements in this complaint were false. I can easily provide the same as proof that she has made false accusations and should apologize and retract her complaint.

I personally spoke with Mr. [redacted] and he told me that he would put tape marks where the minor cracks were because we would NOT be able to see them. There are no structural issues with the concrete. Unfortunately, concrete cracks (this is outlined in our contract under section L). We use the highest quality materials.  They are minor (barely visible) and not structural cracks.  I will gladly meet with the homeowner along with Pat (on site) to review and see if we can ease his concerns. Please provide a date and time that works.  Thanks.

I answered this a week ago but don't see the response.  The customer purchased a pool heater online that he installed himself.  A few months later it started to leak.  We are a [redacted] Authorized Platinum Service Center.  Policy is that the homeowner is responsible for the...

service fee if the problem is not a warranty issue.  If it is covered under warranty, there is no charge.  The unit was installed incorrectly and that is what caused the damage to the new heater.  It was not a warranty issue and could not be covered under warranty; therefore, the customer was responsible for the service charge and diagnosis of the problem.  We left several messages with the number we were given.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This complaint has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are really sorry that we were unable to diagnose the problem with your [redacted] pool cleaner but are glad another company was able to assist you.  We do not sell [redacted] cleaners because of all of the problems customers have with them.  The plumbing of the filter system needed to be...

redone and was done professionally by one of our certified service technicians.  The guys cleaned the calcium build up off the cell so it would not have been there when the other company arrived. I went though your purchase history and see that there was never a charge to fix the cleaner (since we couldn't fix it).  We do not charge customers to look at cleaners.  If you have a copy of a payment that is not listed in your file, please forward it to me and I will refund you the $ 40.00.  I also went through your chemical purchases (less than $ 100.00) and most were bags of salt with the exception of the free chemicals Samantha gave to you.  We are sorry you will no longer be choosing The Pool Store.  We strive really hard to satisfy every customer, we have grown to 3 stores in 9 years because of our excellent staff and customer service.