ATTACHED IS HER SIGNED TREATMENT PLAN SHE SIGNED PRIOR TO TREATMENT PATIENT WAS AWARE OF THE TREATMENT PRIOR TO HAVING IT DONE AND IT ALSO STATES IT IS AN ESTIMATE ONLY, NOT A GUARANTEE OF PAYMENT
IT IS UNFORTUNATE THIS PATIENT IS THIS UP-SETTO MAKE A LONG STORY SHORT, WE GAVE HER A TREATMENT PLAN PRIOR TO KNOWING WHAT HER INSURANCE WAS (WITH OUT) INSURANCE COVERAGE ONCE WE FOUND OUT HER INSURANCE WE SUBMITTED THE CLAIM FOR COVERAGE HER INSURANCE PAID AND ONCE THEY PAID
WE MADE SEVERAL ATTEMPTS TO GET A HOLD OF HER TO VERIFY HER ADDRESS DUE TO SHE MADE COMMENTS HER ADDRESS IS DIFFERENT THAT SHE LISTED, ONCE WE WERE ABLE TO GET THE CORRECT ADDRESS WE SENT HER THE REFUND, WHICH HAD THE DATE FROM AT LEAST A MONTH PRIOR ON IT THE PATIENT CALLED OUR OFFICE YELLING AT ONE OF THE FRONT OFFICE LADIES, WE TOLD HER TO HOLD FOR A MOMENT WHILE WE LOOKED UP THE EOB TO SEE WHAT HER INSURANCE HAD PAID AND TO HELP ANSWER ANY QUESTIONS WHEN WE RETURNED TO THE PHONE SHE HAD HUNG UP WE THEN CALLED HER RIGHT BACK AND WERE SENT TO HER VOICEMAILSHE STILL HAS NOT RETURNED OUR CALL AS OF YET
ATTACHED IS HER SIGNED TREATMENT PLAN SHE SIGNED PRIOR TO TREATMENT. PATIENT WAS AWARE OF THE TREATMENT PRIOR TO HAVING IT DONE AND IT ALSO STATES IT IS AN ESTIMATE ONLY, NOT A GUARANTEE OF PAYMENT.
I am rejecting this response because: I was never given the option of choosing what my dental insurance covered, what it didn't cover and what this entitle in terms of crown type. After the procedure, I was told that $100 were because that type of crown was not covered by my insurance but it was never run by me before making the decision of the type of crown.
ATTACHED IS HER SIGNED TREATMENT PLAN SHE SIGNED PRIOR TO TREATMENT PATIENT WAS AWARE OF THE TREATMENT PRIOR TO HAVING IT DONE AND IT ALSO STATES IT IS AN ESTIMATE ONLY, NOT A GUARANTEE OF PAYMENT
IT IS UNFORTUNATE THIS PATIENT IS THIS UP-SETTO MAKE A LONG STORY SHORT, WE GAVE HER A TREATMENT PLAN PRIOR TO KNOWING WHAT HER INSURANCE WAS (WITH OUT) INSURANCE COVERAGE ONCE WE FOUND OUT HER INSURANCE WE SUBMITTED THE CLAIM FOR COVERAGE HER INSURANCE PAID AND ONCE THEY PAID
WE MADE SEVERAL ATTEMPTS TO GET A HOLD OF HER TO VERIFY HER ADDRESS DUE TO SHE MADE COMMENTS HER ADDRESS IS DIFFERENT THAT SHE LISTED, ONCE WE WERE ABLE TO GET THE CORRECT ADDRESS WE SENT HER THE REFUND, WHICH HAD THE DATE FROM AT LEAST A MONTH PRIOR ON IT THE PATIENT CALLED OUR OFFICE YELLING AT ONE OF THE FRONT OFFICE LADIES, WE TOLD HER TO HOLD FOR A MOMENT WHILE WE LOOKED UP THE EOB TO SEE WHAT HER INSURANCE HAD PAID AND TO HELP ANSWER ANY QUESTIONS WHEN WE RETURNED TO THE PHONE SHE HAD HUNG UP WE THEN CALLED HER RIGHT BACK AND WERE SENT TO HER VOICEMAILSHE STILL HAS NOT RETURNED OUR CALL AS OF YET
ATTACHED IS HER SIGNED TREATMENT PLAN SHE SIGNED PRIOR TO TREATMENT. PATIENT WAS AWARE OF THE TREATMENT PRIOR TO HAVING IT DONE AND IT ALSO STATES IT IS AN ESTIMATE ONLY, NOT A GUARANTEE OF PAYMENT.
We did not submit the Porcelain Material Upgrade fee due to it is not a covered Benefit with [redacted].
I am rejecting this response because: I was never given the option of choosing what my dental insurance covered, what it didn't cover and what this entitle in terms of crown type. After the procedure, I was told that $100 were because that type of crown was not covered by my insurance but it was never run by me before making the decision of the type of crown.