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Dan Tobin Buick GMC, Inc

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Reviews Dan Tobin Buick GMC, Inc

Dan Tobin Buick GMC, Inc Reviews (18)

We have contacted Mr *** and installed the bed liner todayIt was here orignally and he had to pick it up before completed
and we have been inundated with the GM RecallsHopefully that issue is resolved and I would be happy to go over any paperwork
issues at his convenienceThe payment
quoted actually went up $26.00, the rate did go up slightly after the credit bureau was pulled
The desk manager was using the number form the previous purchase two months earlierAs to the surveys, we agree that you earn
the survey with outstanding customer service

Ms*** came into the store and wanted to know what type of payments she would qualify for the sales manager on duty told her we would need to pull her credit to get an idea but would not send it into a bank till she was ready.Ms*** agreed and filled out the credit app which I have
attachedHer credit was pulled and she was advised that we would not be able to get to her payment range with her scoreWe thanked her for coming in and wished her well

Mrand Mrs*** came to the dealership on 8/20/the ***s first looked at a Chevy Traverse FWDWe then looked at a Chevy Equinox FWD nowhere in our paperwork does it state that the customer wanted AWD. On 1/15/Mrs*** called in to say that she was told her car was
AWDMrs*** stated she wanted us to switch her out of her Equinox to another that was a AWD model at no additional cost to them that is simply not possible. The Equinox FWD MSRP is $37,The Equinox AWD MSRP is $39,a difference of $Mrs*** is eligible for a educator discount thru General Motors those prices are as followsFWD $35,and AWD $a difference of $1920.31. We offered to trade Mrs*** into a AWD Equinox but there will be a difference cost which she declinedI have attached copy’s of the MSRP window sticker and the tailgate of the vehicle that shows the AWD emblem. I have also provided a copy of both invoices and a copy of the General Motors vehicle purchase program form that Mrs*** signed that shows Chevrolet Equinox FWD premier 1.5t. We would welcome the opportunity to help the ***s in any way possible but there with be a cost associated with switching carsWe look forward to hearing from you. Thank You,Dennis C**, GSM

Hello, I know that the merchant wouldn't ever admit that they miss up someones car and I know I am not the only one out thereIf you check there reviews online you will see that the same issue happened with multiple peopleI am not giving up but I think at this point I ate almost $to fix a car that the manufacture created a bad engine forAll I want now is to let everyone know the story because what happened isn't fair. I want to thank you so much for your helpknowing that someone is taking my concern and trying to resolve it with a merchant how really destroyed my car means a lotThank you again and have a great day!

As stated before in our letter On December 8, customer *** *** dropped off after stores hours his Chevrolet Traverse with milesAccording to the signed drop slip envelope Mr*** wanted us to diagnose his driveability concern of the check engine light coming on.We brought the vehicle in the diagnosis it was the high pressure pump that he had someone else Repaired was broken. The estimate was given and Mr*** verbally approved the replacement of A new GM high pressure pump due to the one he just had replaced by another repair facility was broken.After replacement of the known broken high pressure fuel pump someone else installed we test drove the vehicle and the check engine light came back on and had codes for timing chain failureThe high pressure fuel pump was visually broken and had to be replaced prior to check for any other concerns. After contacting Mr*** stating additional cost he wanted to talk to the managerPrior to talking to Mr*** he declined the repair and came in and paid for it with his credit cardWe discounted the invoice from the original cost in the amount of in labor and discount the parts in the amount of which was discount total. Mr*** and I spoke in length and told him I would do what I could to see if he could get any assistance in the additional repair expense. After submitting customer goodwill through General motors they declined any assistance at this time. Mr*** came back in and I told him in good faith I would Refund him the labor amount of $ and that he wouldn’t be reimbursed for the brand new GM parts that is on his vehicle. He declined the refund of labor amount given. He also stated he did take the credit card slip during our conversation. The facility that broke his Original high pressure pump should be at fault not Dan Tobin Chevrolet as we provided services with fairness and integrity.If you have any questions please contact my officeThank you for your time and consideration. Ed S*Fixed Operations Dir

Please see the attached letter.Also note that the letter is to the customers discover card merchant services because we received a charge back notification because Mr [redacted] is disputing the charges.You will find in the letter we've done everything possible to satisfy Mr. [redacted].As of date...

12/29/2017 Dan Tobin Chevrolet has't  received reimbursement for services rendered due to the customer disputing charges.If you have any questions concerning this case please feel free to contact me at ###-###-####Thank You Ed S[redacted]fixed operations DIr.Dan Tobin Buick GMC Chevrolet

in all the paper work the business provided, I only see FWD and not "Front Wheel Drive". FWD could also indicate "Four Wheel Drive". We relied on the sales person to educate us on the car's capabilites and when asked if the car was AWD, he assured us it was. We have also learned that after our purchase the sales peron we worked with is no longer employed with dealership. My husband and I feel that Dan Tobin ought to take responsibily for their sales person's actions.

First, Mr S[redacted] is accusing me for steeling the vendor receipt...Which is absolutely not correct and I will have my lawyer handle that part. I did not take the vendor receipt and the service person never walked away. I never said that I have the receipt and I am sure that the cameras can prove that! Second, most of what Mr S[redacted] said is not correct. I took my car there to have it diagnosed on 12-07-17 after hours and I have a towing receipt to prove that. On 12-08 the service Rep call me and he said all the codes are showing that the high pressure fuel pump needs to be changed and he never mentioned any thing about the timing chain. Prior to taking the car to there location, I took pictures of all the codes I have on my car to have backup in case something happens and the scanner was showing 19 codes and I have pictures to provide with dates on them. The service rep told me that all the codes should be cleared and I made sure when they change that part the codes for the fuel pump will disappear, he said yes and I am pretty sure that a big dealer like DAN TOBIN record their calls? on that day, I didn't give approval to the service rep to work on the car because I wasn't confident about what he said and I told him that I will think about it and get back with you the next day which was 12-09 as per the email I attached to you for proof. The Rep didn't respond to email and I call him at 10 am on let him start on the car but I was clear that after replacing that part the codes for the fuel pump will go away he said yes!! On 12-11, I went to pick my car with my son and I found that the car has the same 19 codes on the car with includes the fuel pump and I also have pictures to prove that. I went back inside and I asked to speak to the sales Rep in private because I didn't want to speak about that in front of the customers. At this point, I called my bank right after to record what happened and to place a stop payment on the transaction because nothing was fixed in my car. I spoke with the sales Rep and I explained to him that my scanner is showing the same 19 codes including the fuel pump and I asked what did you guys fix?? I left the keys with him and he said that he will give me a call on the next day after discussing the issue with the mechanic which he never did. The car was at there shop since that day and I picked it up on Thursday 12-21. I called the Rep Multiple times and send email but he never responded so I decided to escalate the issue to his manger. I spoke to the manger the next day and he said the same thing, I will talk to the mechanic in the morning and I will get back to you the next day with Wednesday 12-13 but he never did. I called him on that day and left a voice mail but no response. On 12-14, I went to the location with my family to speak with this manger and that's when I met MR S[redacted]. MR S[redacted] told me specifically that the mechanic was spouse to tell me that the codes include the timing chain before the replace the fuel pump, which he did not. Mr. S[redacted] apologized and he said that he will do what ever it take to help me to get this issue resolved and he submitted a request to have GM CORP to cover some of the expanses, which I attached in my case but after 3 day he told me it was denied.  After taking the car home on 12-21, I noticed that more damage was done to the car and the damage is more than the $4000. This case is being handled by my lawyer as well as you Revdex.com and my bank.

I am rejecting this response because as noted previously we were told that if we didn't purchase an extended warranty that Dan Tobin would not be responsible for any repairs, so the response is completely contradictory.  Regardless, we will never purchase a vehicle from this dealer again nor will we recommend them to friends or family.  I hope the $500 was worth losing future business and poor word of mouth.

We are unaware of any outstanding issues. We will be happy to meet with Mrs Lister, State Farm Adjuster or Agent and a Dupont representative to
inspect the vehicle.

I spoke with [redacted] on 3/24/17 at 11:32 am and apologized for his service experience being disappointing with getting his vehicle repaired and then discussed what was happening at the dealership level to resolve the issue.  The issue is a part is needed to repair his right front seat...

heater and that part was diagnosed and ordered through [redacted] and came in the next day, but the part inside the box was not the correct part needed (the box was labeled correctly but the part inside was not correct).  This was a packaging error on the manufacture's end and so another part was ordered but the same condition happened again with the correct label but the wrong part inside.  I contacting our representative with [redacted] (Steve T[redacted]) the concern got worse when we found out there was no more parts available in inventory to order another one thru **, it was backordered through the company who made the part.  We then ran a locator which looks at the inventory of each [redacted] dealership in the country to find the part and found three of them, we paid to have them sent to us in hopes of one being packaged correctly and this caused even more delay with the customer. When they arrived they were all not correct and was miss labeled, so we had to put the vehicle back together so the customer can use the vehicle while waiting for the correct part to arrive.  We have called the customer everyday with an up-date always hoping the part that was to arrive would fix the problem but we didn't contact the customer throughout the day with up-dates and that was a concern with this customer.  Current the part is being handled by a SPAC case with [redacted] and when the company who makes the part releases the part we will be one of the first dealers to get it and we will contact the customer to schedule him back in.  Meanwhile we washed and vacuumed the vehicle and drove it to his work place yesterday to help him with this difficult situation.  The customer has had a no cost rental from Hertz during the whole visit and the vehicle is not disabled regarding the ability to drive it, the only concern is the passenger seat heater is still not working as designed.  These backordered parts can take sometime to be filled so currently do not have an estimated time to repair the vehicle.  As you can see the issue is completely out of our hands with the part and we have worked very hard to accommodate the customer, and we will continue to be his advocate in resolving the concern.  The customer stated on the phone call today he understood it was a manufacture failure not us and knew the Revdex.com case was to be focused on [redacted] at this time, but just didn't want to get forgotten about and I committed to continue to follow up with him.

[redacted] brought his truck to us on July 10, for inspection. We called [redacted] to have them do their inspection and neither one
see's any connection to the accident. The vehicle was picked up on April 18, 2014 with 101,797 miles and returned on July 10, 2014 with
114,922 miles. The...

bearing would not have lasted over 13,000 miles if it had been accident related.

[redacted] brought his truck to us on July 10, for inspection. We called [redacted] to have them do their inspection and neither one
see's any connection to the accident. The vehicle was picked up on April 18, 2014 with 101,797 miles and returned on July 10, 2014 with
114,922 miles. The bearing would not have lasted over 13,000 miles if it had been accident related.

I would like to dispute the resolution that Dan Tobin sent regarding my complaint against their selling practices.Not only did I have to pay $895, when my old tires were put back on my vehicle the tire pressure sensor was modified.  I now have a pressure reading of 17lbs of air on my right passenger side tire when in fact it has 35 lbs of air.  This can only be fixed with a GMC tool called a relearn tool to reset my tire pressure warning light and must be calibrated.I would like the dealership to fix that no cost and to refund my total amount regarding the charges.  I called them back within 24 minutes to tell them I could not afford the work and they said it was too late.  They were able to do that much work in 24 minutes...I dispute that and they were notified before the job was done that I could not afford it but coerced me into paying for the current charges.  I am not satisfied with their answer.  What is the escalation of this process as they are not being truthful on the full account of the situation.Thank you for your help.[redacted]###-###-####

This customer came in for service on 6/2/2017 for concerns with vehicle stalling and check engine light on, and driver's front tire low of air.  The vehicle was diagnoses with needing a camshaft position actuator solenoid valve which is covered under warranty and was recommended 4 new tires due...

to dry-rotted causing them to be unsafe.  The Advisor also included recommendations of needed services based on mileage of the vehicle and so the total estimate for all work was $2,500.00, and the customer was advised of all the needed work to be done and she agreed to have all the work completed.  The work was started, and customer called back later to change her decision of the work to be completed but by that time work was well on it's way to be completed.  After a few conversations with the Service manager Lauren H[redacted] the company decided to remove the new tires that had been mounted and balanced and re-install the old dry-rotted tires as well as reduce the parts and labor costs of all the work that was needing to be completed after being under way.  The total charges were reduced all the way down to $895.95 (see attached) with all the needed services completed her vehicle.  We believe we went above and beyond to help this customer with the cost of the work done, we only wish she would have told us in the beginning that she didn't have the money to get the work done and we would have worked around her budget and spread the work over time like many other customers on a tight budget.

Our concern with this complaint is the customer never contacted the dealership with this concern and instead choose to take the vehicle to a dealership 1/2 mile from our dealership to have the vehicle diagnosed and didn't contact us to discuss the findings or review the estimate to resolve the...

concern, instead approved the repairs and paid the money.  Our Service Director contacted the Service Manager at the Honda dealership and asked for a copy of the repair (see attachment) and he asked what the Technician had diagnosed regarding the brake noise, and he stated the Technicnian found aftermarket brake pads on the rear brakes and stated he recommended factory pads to help reduce the noise and suggested the rotors to be machined again due to new pads being installed.  The Technician also recommended machining the front rotors just to make sure the noise would be gone.  We do use aftermarket pad (NAPA) when reconditioning non-General Motor vehicles and find from time to time slight rust will build up on freshly cut rotors which can make noise while braking early in its driving life until the pads clean off the surface and seat.  We had replaced the rear brake pads and machined the rear rotors as well as machined the front rotors as part of our reconditioning (see attached).In conclusion; we were never afforded the opportunity to address the concern and attempt to repair and for that reason we are not compelled to reimburse this customer for expenses paid at another dealership.

As stated earlier we were never contacted with the concern to atttempt to resolve it without the customer inccuring costs, and based on the repairs that were done to improve a noise concern not a safety or failure concern we again do not feel a refund of cost the customer choice to accept obigates us to refund.  The vehicle was stopping correctly and the other company replaced the parts strickly to help reduce a noise which we may have done the the same repair if the customer would have brought it to our attention.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Address: 2539 Billingsley Rd, Columbus, Ohio, United States, 43235-5975

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