Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. While I finally did get a tech to my house, I've been on and off for over a month. And as I'm typing this I am once again out of internet. I simply reported that I had no issues the day after "it was fixed". Unfortunately since then I've had to call tech support again once already this week (maybe a total of 5 hours used during the work week) and am about to call again. Same issue. Please understand I am aware that things aren't always a simple fix, but as a network admin I expect reliability. Especially with the price that is being charged.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
M[redacted]
Good Afternoon Mrs. K[redacted],Your billing ran from 1/7/2018 to 2/6/2018. We were notified on 1/11/2018 that you wanted to close your account and your roommate opened up an account in their name. At this...
time we stopped your billing and discontinued billing as of 1/10/2018. The remaining balance of $9.64 that you have already paid covered the time prior to you notifying Northland which was 1/7/2018 to 1/10/2018. Since we can not backdate prior to notification this was your remaining balance. In regards to your request to move the disconnect to the end of the billing cycle.. Unfortunately we can not disconnect prior to notification. We can however move disconnects to future dates. In this case this disconnect could have been at the end of the billing cycle on 2/6/2018 but you would have owed an entire month instead of $9.64 Please let us know if you have any additional questions or concerns.
This customer has spoken with our internet technical help desk and each time, they have either resolved the customer's issue over the phone or had to close the ticket because the customer stated they did not want a technician to be dispatched. We would be happy to send a technician to the...
customer's location to troubleshoot the issue if it re-occurs.
[redacted] - Business Manager - Greenwood SC
Good Afternoon Tommy Ladson Barton, The general business manager and sales manager that set up your account have reviewed over your concerns. The contract and details of your conversation were discussed and it was determined that the fee is valid. We understand your unfortunate...
circumstances of your business having to close and as a courtesy waived the fee. If you have any additional questions or concerns please feel free to contact us directly at 864-[redacted] Thank you,Northland Communications864-[redacted]
Good Morning Mr. [redacted]Thank you for speaking with me today. As we discussed earlier please let us know anytime you experience difficulties and we would be happy to resolve as soon as possible free of charge. Also your service issues were resolved on 8/21/2015 and I see a credit has already applied on your account for that timeframe. In regards to the call center in Texas, they do handle our calls for us and have the same capabilities as the local office.Please let us know if you have any additional questions or concernsThank you,[redacted]Northland Communications
The company Northland Cable has contacted us after we threatened to go public with this. They have cut us a check for the amount we were owed back. So issue was resolved quickly and efficiently by them to avoid being sued.Thank you for your help in a timely manner!,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
D[redacted]
[redacted]I tried several different numbers on his account. The only one that would let me leave a voice mail was his. I asked him to contact me if his problem had not been resolved and that I assumed since we last went out on 8/26/16 and there had not been any service calls put in or notes on the...
account after that everything was resolved. Sincerely [redacted]Customer Service Manager
We have contacted the customer in attempt to set up a time to dispatch a technician to review and resolve any service issues they may be experiencing. The customer stated to our dispatch team that no visit by technicians is warranted because the issue has been resolved; all services are...
working. To further clarify too, Northland is a non contract based company. Residential customers do not sign a contract for services, there is no penalty if a customer elects to change carriers.
[redacted]
Business Manager
Thank you for your response regarding [redacted] As requested from you if I've had contact with Northland Communication since filing my complaint, I had a service call (technician) late Friday night (Aug. 21, 2015) regarding my request for service after waiting 6 days. It's my belief that the Seneca,...
SC office was contacted after my call to their cooperate office in Seattle, Washington telling them the service, or lack thereof, I've had with them. The technician had to work a long time to finally find the problem. After working on the telephone pole, inside my home and not being able to get a connection, he had to call the IT person. Come to find out, my modem also had a problem which needed some adjustments from their office.Today (Monday), I am receiving both phone and internet service which was my original complaint. Now I'd like to receive an adjustment on my billing statement giving me credit for not only this past six days but also other days over the past month. We were also told we'd receive credit for time lost on those days. With all the aggravation, time wasted on my end having to stay here at home waiting after being told someone would come out, I feel I shouldn't have to pay for this months phone and internet service.Thank you for your help.Sincerely,[redacted]
Thank you for contacting us. We have reviewed over your timeline. Unfortunately burials can take up to 14 business days after submitting to the county. This does not include weekends, holidays or the day it is submitted. We worked closely with the county and a contractor company to ensure this is...
cared for within this timeline. Please feel free to reach out to us if you have any additional concerns at (864)[redacted]Thank you,Northland Communications
Good Afternoon Mr. [redacted],Thank you for advising us your concern. We send a change in terms any time we change your pricing with a explanation of why and if there are any impacts to you. Those changes brought you from $54.07 to $55.33 and then your yearly discount expired. Any time this happens...
you are more than welcomed to call us to see if we can reduce your billing. I do see Northland has already placed your account back on promotion at $55.35. If you need any additional assistance or have any additional questions please call us at [redacted].Thank you,Northland Communications[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. While I finally did get a tech to my house, I've been on and off for over a month. And as I'm typing this I am once again out of internet. I simply reported that I had no issues the day after "it was fixed". Unfortunately since then I've had to call tech support again once already this week (maybe a total of 5 hours used during the work week) and am about to call again. Same issue. Please understand I am aware that things aren't always a simple fix, but as a network admin I expect reliability. Especially with the price that is being charged.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
M[redacted]
Good Afternoon Mrs. K[redacted],Your billing ran from 1/7/2018 to 2/6/2018. We were notified on 1/11/2018 that you wanted to close your account and your roommate opened up an account in their name. At this...
time we stopped your billing and discontinued billing as of 1/10/2018. The remaining balance of $9.64 that you have already paid covered the time prior to you notifying Northland which was 1/7/2018 to 1/10/2018. Since we can not backdate prior to notification this was your remaining balance. In regards to your request to move the disconnect to the end of the billing cycle.. Unfortunately we can not disconnect prior to notification. We can however move disconnects to future dates. In this case this disconnect could have been at the end of the billing cycle on 2/6/2018 but you would have owed an entire month instead of $9.64 Please let us know if you have any additional questions or concerns.
This customer has spoken with our internet technical help desk and each time, they have either resolved the customer's issue over the phone or had to close the ticket because the customer stated they did not want a technician to be dispatched. We would be happy to send a technician to the...
customer's location to troubleshoot the issue if it re-occurs.
[redacted] - Business Manager - Greenwood SC
Good Afternoon Tommy Ladson Barton, The general business manager and sales manager that set up your account have reviewed over your concerns. The contract and details of your conversation were discussed and it was determined that the fee is valid. We understand your unfortunate...
circumstances of your business having to close and as a courtesy waived the fee. If you have any additional questions or concerns please feel free to contact us directly at 864-[redacted] Thank you,Northland Communications864-[redacted]
Good Morning Mr. [redacted]Thank you for speaking with me today. As we discussed earlier please let us know anytime you experience difficulties and we would be happy to resolve as soon as possible free of charge. Also your service issues were resolved on 8/21/2015 and I see a credit has already applied on your account for that timeframe. In regards to the call center in Texas, they do handle our calls for us and have the same capabilities as the local office.Please let us know if you have any additional questions or concernsThank you,[redacted]Northland Communications
The company Northland Cable has contacted us after we threatened to go public with this. They have cut us a check for the amount we were owed back. So issue was resolved quickly and efficiently by them to avoid being sued.Thank you for your help in a timely manner!,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
D[redacted]
[redacted]I tried several different numbers on his account. The only one that would let me leave a voice mail was his. I asked him to contact me if his problem had not been resolved and that I assumed since we last went out on 8/26/16 and there had not been any service calls put in or notes on the...
account after that everything was resolved. Sincerely [redacted]Customer Service Manager
The billing address was [redacted], [redacted], [redacted], SC [redacted]. Account number [redacted].
We have contacted the customer in attempt to set up a time to dispatch a technician to review and resolve any service issues they may be experiencing. The customer stated to our dispatch team that no visit by technicians is warranted because the issue has been resolved; all services are...
working. To further clarify too, Northland is a non contract based company. Residential customers do not sign a contract for services, there is no penalty if a customer elects to change carriers.
[redacted]
Business Manager
Thank you for your response regarding [redacted] As requested from you if I've had contact with Northland Communication since filing my complaint, I had a service call (technician) late Friday night (Aug. 21, 2015) regarding my request for service after waiting 6 days. It's my belief that the Seneca,...
SC office was contacted after my call to their cooperate office in Seattle, Washington telling them the service, or lack thereof, I've had with them. The technician had to work a long time to finally find the problem. After working on the telephone pole, inside my home and not being able to get a connection, he had to call the IT person. Come to find out, my modem also had a problem which needed some adjustments from their office.Today (Monday), I am receiving both phone and internet service which was my original complaint. Now I'd like to receive an adjustment on my billing statement giving me credit for not only this past six days but also other days over the past month. We were also told we'd receive credit for time lost on those days. With all the aggravation, time wasted on my end having to stay here at home waiting after being told someone would come out, I feel I shouldn't have to pay for this months phone and internet service.Thank you for your help.Sincerely,[redacted]
Thank you for contacting us. We have reviewed over your timeline. Unfortunately burials can take up to 14 business days after submitting to the county. This does not include weekends, holidays or the day it is submitted. We worked closely with the county and a contractor company to ensure this is...
cared for within this timeline. Please feel free to reach out to us if you have any additional concerns at (864)[redacted]Thank you,Northland Communications
Good Afternoon Mr. [redacted],Thank you for advising us your concern. We send a change in terms any time we change your pricing with a explanation of why and if there are any impacts to you. Those changes brought you from $54.07 to $55.33 and then your yearly discount expired. Any time this happens...
you are more than welcomed to call us to see if we can reduce your billing. I do see Northland has already placed your account back on promotion at $55.35. If you need any additional assistance or have any additional questions please call us at [redacted].Thank you,Northland Communications[redacted]