Dan' s Restaruant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Unfortunately, the "Wing Stop guy" has misrepresented quite a few of the facts. We did not come into the store with attitude and walk past customers in line. We had no reason to be upset at that point. There was only one customer at counter which this guy was helping and we waited until he was finished to talk to him about why we were there. We did not immediately demand a refund. We explained that we had both gotten ill the night before after eating what we had purchased from Wing Stop. Before we could even request our money back, he said there was no way the food made us sick. We did not say that we could tell something was wrong with all of the different types of wings we purchased. We actually told him there was nothing wrong with the taste. We did not mention food poisoning. We are not medical professionals. However, something about the product we were sold made us both sick because the wings were the only food we ate that night. We are both used to eating spicy foods despite his theory. We did not tell him that we spoke to a doctor. We told him that we did not seek medical attention. We didn't even know each other got sick until we talked the next morning. We had too many wings to eat in one sitting so saved more than half our order to eat at lunch the next day. Considering the circumstances, we did not eat the rest of the wings and brought them to the store to show him. He did not offer to look into our complaint. He told us he would not give us a refund and mentioned nothing about our having any recourse in the matter. We are unhappy with the product we purchased, did not finish it, and still strongly feel we deserve a refund. And this guy really needs to work on problem resolution with customers. A manager should not become defensive with customers who are unhappy with a product and have a reasonable request for resolution. That's not how to run a business and retain customer loyalty!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Unfortunately, the "Wing Stop guy" has misrepresented quite a few of the facts. We did not come into the store with attitude and walk past customers in line. We had no reason to be upset at that point. There was only one customer at counter which this guy was helping and we waited until he was finished to talk to him about why we were there. We did not immediately demand a refund. We explained that we had both gotten ill the night before after eating what we had purchased from Wing Stop. Before we could even request our money back, he said there was no way the food made us sick. We did not say that we could tell something was wrong with all of the different types of wings we purchased. We actually told him there was nothing wrong with the taste. We did not mention food poisoning. We are not medical professionals. However, something about the product we were sold made us both sick because the wings were the only food we ate that night. We are both used to eating spicy foods despite his theory. We did not tell him that we spoke to a doctor. We told him that we did not seek medical attention. We didn't even know each other got sick until we talked the next morning. We had too many wings to eat in one sitting so saved more than half our order to eat at lunch the next day. Considering the circumstances, we did not eat the rest of the wings and brought them to the store to show him. He did not offer to look into our complaint. He told us he would not give us a refund and mentioned nothing about our having any recourse in the matter. We are unhappy with the product we purchased, did not finish it, and still strongly feel we deserve a refund. And this guy really needs to work on problem resolution with customers. A manager should not become defensive with customers who are unhappy with a product and have a reasonable request for resolution. That's not how to run a business and retain customer loyalty!Regards,
*** ***
Revdex.comMESSAGE FROM BUSINESS:This is *** *** againI am writing in regards to complaint ID ***I have receivedanother letter about this incidentFirst, I have already stated alii want to say in the previous letterObviously this lady doesn't understand what Iam sayingShe is incorrect in her story of what happenedI am not saying she is lying, I am saying the incident happened differently than she remembersLuckily for me, I have employees that heard the incident and I have camerasOne of which is less than feet from where I was standing during the incidentSo I know EXACTLY what happened and what was saidI will no longer waste my time arguing with this ladyIt will never end and constantly be he said, she said back and forthSo, I will end it hereI will not refund or remake this lady's order and neither of them are allowed in my storeThe reason I won't refund and will not allow entrance to these women is due to their vulgarity to me, the fact they told customers not to eat here because Iwill make them sick and don't care, the fact that they threatened my business and the fact I can prove my stanceMy stance being No refund, No entrance to these people and this matter is closed on my endPlease take this asmy final answer to any further comments made from the complainant