Dan's Broadway Service and Restoration LLC

This customer called to say she was having her vehicle towed in, we said that was fine, we will get to it as soon as we can Customers vehicle had the ignition cover off and looked as if someone had tried to diagnose it, customer said it was her ignition cylinder, however from the customer continuing trying to use the ignition, they broke the ignition housing which is a dealer part Customer signs a work order which gives us authorization to work on their vehicle Customer also stated they wanted ball joints and control arms done on their vehicle They did have a warranty however just because a customer wants new parts put on their vehicle just because they have a warranty the parts actually need to be bad, her issue was a tie rod end which we repaired and warranty company paid the difference after their one hundred dollar deductible Yes customer was charged storage for two nights because as per our policy vehicle must be picked up the day it is complete I gave them a day since the part came in a day early, so they only got charged two nights at thirty per night instead of forty dollars for three nights trying to help them out The customer could not drive her car when it came in, the had the option to take the vehicle back out not being able to drive it to get a second opinion, that is always the customers right, however customer decided to get it fixed We have nothing to do with the warranty company, customers should learn about the warranty before they assume it will cover whatever the customer wants replaced We tried to call the customer back, however her phone would only go to voicemail and we never received a call back

This customer had her vehicle towed in to our shop, customer said vehicle just stopped on her and would not restart So we diagnosed vehicle as needing a thermostat because vehicle was overheating, an oil change because the vehicles oil was black and low and a transmission solenoid pack
because vehicle was leaking fluid and was low by qts because of solenoid pack leaking We called customer and told her what the vehicle needed based on what we saw, customer approved repairs on December 29, We told customer vehicle would be ready within 1-business days once we took off the solenoid pack we noticed some metal shavings in the fluid, we changed the transmission filter and took it for a ride Vehicle ran well but had a little hesitation in reverse once in awhile We made customer aware of this issue If customer gives authorization to fix a vehicle we expect payment when vehicle is done, customer was hesitant about her financial situation, so we did tell the customer to let us know when she would be ready for us to work on vehicle, and customer said no it was fine to start the work, that she would figure it out We called the customer to find out about payment on Tuesday January 3, with no response Called customer on January 4, and left message that if vehicle was not picked up by 5pm a $a day storage fee would be applied and if not picked up by January 6, we would put it into our collections Customers have hours to pick up a vehicle after work is completed, we do not have enough room in our lot to store vehicles We told customer to have it towed back to our shop if she could not drive it Customer decided to tell us she was contacting her lawyer and that is where the conversation ended I would of told the customer if the vehicle needs another part because she drove the vehicle without the correct amount of fluid we would put the labor she has already paid for the solenoid pack towards her next bill, which would be a credit of $ Customer to let us know what she decides to do The credit would go towards if the customer wants a used transmission, which the new solenoid pack would be transferred to

As you can see from both bills, the garages list the mileage from the odometerThese show that my car travelled miles between when Dan's saw it, and when Irvine discovered the issueI did not go back to Dan's right away because I trusted that they provided the serviced I requested and was
billed forThey claim new spark plugs somehow aged and broke within that miles(the car actually threw a check engine light and had issues in less then miles, but I cannot prove that so I'll let the stand.) I believed I misdiagnosed the issue and when my dad volunteered the mechanic who works on his fleet of cars, it sounded like a good idea to get a second opinion from a mechanic that would want to make sure they found the issue to keep him happyThey were the ones who discovered and reported back that the plugs had never been servicedUnfortunately I was working and not able to contact them to ask them to keep the plugs as proof, but six spark plugs are not going to suddenly go back and become difficult to remove and wedged in a car that has hardly been drivenPlease feel free to contact them to hear their side of the story###-###-####And please let me know if there is anything else I can assist with as wellThank you!

I have reviewed the response made by the business in reference to complaint ID ***, and find that the response from the business is flawed and not entirely true, but as I do not have the old spark plugs as proof that the work is not done, I don't have many options.
Regards,
*** ***

Customer did have service done in March, however did not contact us to let us know she was having the same issue with her vehicle until JuneThe customer demanded a refund and I explained to her she had a month/thousand mile warranty with her repair that she should of brought it back to our garageShe then started accusing that we did not do the work performedI explained to her that we did do the work and parts can be defective that's why we give a warranty with all of our jobsThe customer then started to say that every one of her spark plugs failed, I asked what codes were found with diagnostics and she could not answerShe then demanded her money back and once again I explained that since she took it to another garage I could not refund her moneyShe then said then she would take legal action and yes that is when I said that is fine they can call and I will give them our attorneys numberIf the customer was having an issue right after we fixed the vehicle she should not of waited months to let us knowThe customer lives on the street behind us and Dan would of went over if she could not drive the vehicleWe try to strive with customer care and helping people out but since this customer did not call us to let us know of an issue we did not know until she called us and left messages on social media sitesThank you for the chance to hear our side of the story

They were provided the check from welfare last week on thursdayI went down there on friday to sign check thinking that my car was finished after signing the check I was then advised that my car was not finishedThey were paid in full before the car was finished and still took over a week to return my carIf I had an engine issue I never would of authorized the work on my vehicle to be completed considering with a bad engine it still would not run correctlyI will provide two different documents to support my rebuttle to you on Monday of the two different reciepts I was provided the one that stated I would need a new engine was locked up inside of my car last night until I had time to pick it upI was not advised in any way of this issue

This customer called to say she was having her vehicle towed in, we said that was fine, we will get to it as soon as we can. Customers vehicle had the ignition cover off and looked as if someone had tried to diagnose it, customer said it was her ignition cylinder, however from the customer
continuing trying to use the ignition, they broke the ignition housing which is a dealer part. Customer signs a work order which gives us authorization to work on their vehicle. Customer also stated they wanted ball joints and control arms done on their vehicle. They did have a warranty however just because a customer wants new parts put on their vehicle just because they have a warranty the parts actually need to be bad, her issue was a tie rod end which we repaired and warranty company paid the difference after their one hundred dollar deductible. Yes customer was charged storage for two nights because as per our policy vehicle must be picked up the day it is complete. I gave them a day since the part came in a day early, so they only got charged two nights at thirty per night instead of forty dollars for three nights trying to help them out. The customer could not drive her car when it came in, the had the option to take the vehicle back out not being able to drive it to get a second opinion, that is always the customers right, however customer decided to get it fixed. We have nothing to do with the warranty company, customers should learn about the warranty before they assume it will cover whatever the customer wants replaced. We tried to call the customer back, however her phone would only go to voicemail and we never received a call back

The customer brought her vehicle in and gave no in depth informationWe diagnosed the vehicle and it had no sparkTwo coils were burnt outOnce we put the coils in we ran into more problems that we could not diagnosis until the coils were replacedThis customer needed an estimate to turn into
the welfare office so she could get money to fix her vehicle, therefore an estimate is an estimate and more issues can always come into playThe customers vehicle did not get started on because she had to get all paperwork submitted to welfare And we do not start on vehicles until we have payment well an outside party is payingCustomer wanted her vehicle back and called numerous times a day even though we told her vehicle still had issuesVehicle needs head pulled off to check valves and or may need engine

I never would have authorized work to be done on my car if I would have been notified that there was an engine problemI recieved two different estimates that were given to me as recieptsthe amount on my estimates is what I had paidI will be faxing each document to the Revdex.com so that they can see that it was not until after I had recieved my car back from the company that I was not notified prior about this engine problem