Dan's Plumbing Corp.

RevDex.com: I have reviewed the response... made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] This does not resolve the issue. Toyota Poway says test pass, yet an independent mechanic says test fails. In addition, Toyota Poway's test results showed 496, after the battery was charged, with a pass. The independent mechanic's test was 486, without a charge, fail. Toyotoa is refusing to accept and independent third parties test results. I have offered an alternative solution, give us a 5 year battery replacement for our 7-year battery.

Dear Customer, We have been trying to reach you for some time now and would like to speak to you in regards to the issues please contact us[redacted] owner [redacted] customer relations mgr858-486-

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. First of all, the entire work order is a computer print out. 2 pages worth of information that spell out all the work that was done. NO WHERE on this print out does it state that my car ran rough or that it had a low fuel light on. I was only shown this AFTER I returned to Toyota, It is a hand scribbled note on the bottom of a page that could have written at any time by any person. Second, I have been driving this car for 6 or 7 years and I know when the gas light is about to come on. I had at least 50 more mile to go before that was going to occur. I had just dropped my wife off at the movie theater and mentioned to her, " We will need to get gas before we head home" I was well aware of the gas situation. The car was running perfect. Third, Mr. [redacted] obviously didn't read my complaint very well. I had [redacted] Auto clean my throttle body out. They did NOT reset my computer. Toyota already did that, witch is why my car started to idle poorly. The computer had been compensating for the long, slow build up of dirt. When Toyota reset the computer, as per the recall, then the car started to run bad. The computer was no longer attempting to compensate for a dirty throttle body. Over a period of time the computer would have figured it out and gone back to it's previous setting. I'm not saying it's ok to have a dirty throttle body, but this is what happened and this is how it happened. Fourth, why on earth would I take my car back to people who are clearly lying to me? They will NEVER work on my car again! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

September 16, The Revdex.com Attn: Ms*** *** Viewridge Avenue #San Diego, CA Dear Ms***: This letter is in response to a complaint that was received at Toyota of Poway on Friday September 16, 2016. The complaint ID is *** and
is from a customer of Toyota of Poway. This response is from the General Sales Manager of Toyota of Poway. Dear Ms***, 1) The customer came in as an employee referral and was given a great deal at below dealer cost. The customer selected a vehicle that did not come with floor mats. The customer did not want to pay for the floor mats, but wanted Toyota of Poway to give them to him. The customer was advised “No we would not” (pay for the floor mats) and the customer was given our cost for the floor mats 2) After the vehicle was purchased, the customer returns to the dealership with an alignment issue. Service resolves the alignment issue and the customer alleges that the vehicle was damaged while it was in the service department. The damage was a small ding on the passenger side of the vehicle above the right front wheel well. The service department had the ding repaired. The customer’s wife said the vehicle was ok, the husband said it was not good enough 3) The customer brings the vehicle back to the dealer not satisfied with the repair of the ding. Toyota of Poway took the vehicle to a professional body shop that is a certified Toyota body shop. Toyota of Poway provided the customer with rental car for days while the repair was being made. The vehicle is returned to the customer and the customer is given floor mats free of charge. Again, the customer states “Not good enough” and the General Sales Manager cannot see what the customer is talking about. Customer states “You have not heard the last of me.” Between the repairs made to the vehicle, the rental car and the complimentary floor mats, Toyota of Poway spent over $1,to make this deal right for the customer. In light of the customer’s comments, it seems as though he (the customer) will never be satisfied Sincerely, General Sales Manager By Customer Relations Manager Toyota of Poway Poway Road Poway, CA (858) 486-

I *** *** (crm) left msg at 619-636-*** on 4/11/@ 3:stating I had some information from oil manufactures that will provide the documentation needed to see that no harm will come from changing oil typesStated in that voice mail that per *** *** (Service manager) would be willing to
refund eoil #for the inconvenience and if he would like to email me I could send him the documents because I was unable to send a email with the email provided. *** *** Customer Relations Manager Toyota of Poway

September 20, The Revdex.com Attn: Ms*** *** Viewridge Avenue #San Diego, CA Dear Ms***: This letter is in response to a complaint that was received by the Revdex.com on September 15, 2016. We responded to the customer’s initial complaint on September 16, and the customer responded to our response on September 20, 2016. This response is in relation to the customer’s latest response which we received from the Revdex.com today, September 20, 2016. The complaint ID is *** and this response is from the General Sales Manager of Toyota of Poway. We at Toyota of Poway have gone above and beyond to satisfy this customer. We have even contacted a 3rd party body shop, whom the customer had stated “they do a great job”. After the repair, the customer was still unhappy and I personally could not see anything wrong with the repair. We offered to have him go personally to the body shop and they would address the issue with the customer. He refused. Now it has come to this. Toyota of Poway has given floor mats and expensed almost $1,to accommodate this situation. We are comfortable with the decisions and actions that we have taken and have no further comment Sincerely, General Sales Manager By Customer Relations Manager Toyota of Poway Poway Road Poway, CA (858) 486-

Dear Revdex.com, In speaking with our service manager *** *** he has informed me that we have been in contact with Toyota corporation and they have mailed out a check this week.Thank you, *** ***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear When we brought the car in for the alignment to be fixed there was no damageAfter the alignment was fixed we noticed the damage, it was a scratch and dentWhen we brought the car back for the first attempt of fixing it, their so called dent guy pulled the dent out and put a glob of paint on the scratchWhen the service writer presented it to me I looked at it and said you can still feel the damageThe service writer JD said its the best you are going to getWhen I brought it home my husband looked at it and said this is not acceptable and even saw under the wheel well where they pulled the dent out was all messed up and they didn't even replace the panel that's supposed to cover itwe left messages and waited a week before sending email that we would complain and then we got a call back to try again. On the second attempt we went to speak the GM of salesMy husband showed him a he damage and said we wanted the car back to new since we bought it new and brought it back new and they damaged itBernard the manager said he understood and came back from body shop saying it would take three days to repairI had to ask for a rental since my husband and I share this one car and he stated he guessed so- we can provide a rentalWhen we delivered the car almost a week later to have them fix it we just wanted it to be new or look new againWhen we picked up the car from being repaired you can see the swirl marks that all this new shop did was buff the paint glob and replaced the panel in the wheel well where the dent was pounded outTo have a fender on a brand new car that has swirl marks from being buffed out isn't how we wanted to see our brand new carWe didn't even get to be the ones that damaged the car it was the dealershipWhen my husband showed him the swirl marks again he said it's the best you are going to getMy husband so mad I told him to leave and he did say they would hear from usWhy is this the best a paying customer would get?? When my husband was showing the manager the swirls he said it wasn't his department that damaged the carWhy would that matter?? It was that dealership that damaged the car! All we want is the car to be back to new but now we have a poor repair on a less than one month old car. We only went to that dealer because of a referral- I was trying to leave before we got into finance because I had a better deal in mission valley- they kept butting in and pressuring us to come in and so we said what the hell we are here and it's the car we want does it really matter if mission valley will beat them by $or so- so we stayed in PowayI wish we wouldn't have nowI wish we would have left and went to mission valley where the car would have been a little less the floor mats were included and I bet the alignment wouldn't have been off and we wouldn't have had to go through this ridiculousness! If this was their car and a dealer damaged it- I bet they would want the car to be back to new again!
Regards,
*** ***

This letter is in response to a complaint that was received at Toyota of Poway on Tuesday August 12, 2015. The complaint ID is *** and is from a customer of Toyota of PowayToyota of Poway's goal is to always make every customer happy. Whenever we are faced with a situation where a
customer is not happy, without exception, we go above and beyond to resolve the issue to the satisfaction of the customerThe customer brought in their Toyota Matrix for service on Friday July 31, 2015. The vehicle was brought to Toyota of Poway’s service department for the purpose of performing two recalls. Before the technician began to work on the vehicle, he documented on the back of hard copy of the repair order that the fuel light was on and the car had a rough idle. Some times when customers drop their cars off for service there is very little gas in the tank. In some instances the fuel light is on which indicates that the level of fuel in the tank is extremely low sometimes at 1/of a tank or below. After picking up his car the customer drove to get some gas, which is understandable since the car was dropped off with very little gas in the tank. He then brought his car back to the service department of Toyota of Poway. The customer’s service advisor advised the customer that his car was running bad (idling rough) and empty when the car was dropped off for service. The customer states this is completely false, yet the technician documented the low fuel level light and rough idle before he began work on the car. When the customer came back with his car, the service advisor called the mechanic who worked on the car who said that the throttle body needed to be cleaned and it would take hours and was not part of the recall. The customer made a 2:appointment with the same service advisor to bring the vehicle back to Toyota of Poway the very next day on Saturday August 1, to address the rough idle. The customer never called to cancel or re-schedule the appointment he made with the service advisor. Instead, the customer took his vehicle to a different mechanic who advised him that the throttle body was dirty and the computer needed to be reset. The customer paid $to have his car serviced elsewhere. If the customer had kept his appointment with Toyota of Poway, the same work that was performed on his Toyota Matrix at another repair facility could have been serviced at Toyota of Poway. Due to the fact that the customer’s vehicle was brought to us for service with the fuel light on and the vehicle had a rough idle and the fact that he never called to cancel his service appointment and he chose to take his car elsewhere for service, Toyota of Poway respectfully declines to reimburse the customer for gas money and for the $for service that could have been performed at Toyota of PowayIf you require any additional information, please do not hesitate to call meSincerely, *** ** *** Customer Relations Manager Toyota of Poway Poway Road Poway, CA (858) 486-ext. ***

This letter is in response to a rejection of our response for a complaint that was received at Toyota of Poway on Tuesday August 12, 2015. The complaint ID is *** and is from a customer of Toyota of PowayNo gas was removed from the customer’s car while it was being serviced at Toyota of Poway. No technicians or other Toyota of Poway employees would ever remove gasoline from a customer’s car. Furthermore, no technician or other Toyota of Poway employee would ever state that a low fuel indicator or light was illuminated if the indicator or light was not on or illuminated. The customer stated that there was a “hand scribbled note” at the bottom of a page. The “hand scribbled note” that the customer is referring to is the handwriting of the technician on the hard copy of the repair order for the customer’s vehicle. Before starting to commence working on the customer’s car, the technician notates anything concerning the condition of the car that he feels needs to be documented. In this particular vehicle, the technician documented that the fuel light was on and that the car had a rough idle. These are true statements based on the technician’s findings. In the customer’s response he stated that he said to his wife “We will need to get gas before we head home. The customer also stated that he …”was well aware of the gas situation.” There is a limit to anyone’s knowledge of how much gas is left in their tank when the tank is “low” Does anyone really know how much gas is left in their tank when the tank is low or when the low fuel light comes on. It is possible that there was less gas in the customer’s tank than he thought. It is also possible that the low fuel light may not have been on when the customer drove into the service drive at Toyota of Poway and that the low fuel light became illuminated when the vehicle was driven back to the technician’s area where he works on the car Regarding the condition of the throttle body, the customer comments on the “…slow build up of dirt…” in his response and he also comments on the condition of his throttle body when he states “I’m not saying it’s ok to have a dirty throttle body.” Based on the condition of his vehicle’s throttle body and the fact that he was aware that it needed servicing, the customer did make an appointment to bring his car back to Toyota of Poway at 2:the very next day, Saturday August 1st, 2015. The customer never showed up for his appointment and he never called the service advisor to cancel the appointment. Instead, he took his car to another repair facility. The customer could have had the throttle body cleaned out at Toyota of Poway. If he chose to take his car elsewhere, he could have had the courtesy to call and cancel his appointmentIt is the customer’s opinion that he was lied to at Toyota of Poway. The customer was not lied to by any employee. It was the customer’s choice to take his car elsewhere. The customer would have paid to have the throttle body cleaned whether it was done at Toyota of Poway or Dave’s Auto. I spoke to the GM at Toyota of Poway and we will not be reimbursing the customer for the $since it was his choice to have his vehicle serviced elsewhere. As far as the fuel light that was on that was documented by the technician, if the customer thinks that an employee of Toyota of Poway stole gasoline out of his tank, we will be happy to give him a gas card for $10.00. This does not indicate that Toyota of Poway admits any wrongdoing regarding the customer’s gas. ***, as far as Toyota of Poway is concerned, this case is closed. Sincerely, *** ** *** Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. MrM*** ** *** I would like to remind you of your opening statementYou said "Toyota of Poway's goal is to make every customer happy whenever we are faced with a situation where the customer is not happy, WITHOUT EXCEPTION, we will go above and beyond to resolve the issue to the satisfaction of the customer" Those are your words. I do not feel you even came close to achieving your goalI do not feel that anything better is going to be offered to me, as you ended you last statement with "***, as far as Toyota of Poway is concerned, this case is closed" Thank you for the $gas cardI can arrange to have it picked up or you can mail it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear The dealer never told us we could go back to the professional body shop and speak to them about the job they didThey showed no sympathy to our situation as if we did something wrong - when all we wanted was our car back to being newMy husband will speak to the bodyshop and go from there. This dealership is horrible- to damage our car and make us feel bad for wanting it fixed to as close to new as possibleUsually when someone damages your car you have the right to take it to the shop of your choiceWhen we bought the car is was Costco pricing plus the manufacturer rebateThere was no special deal where they lost outIf they would have fixed the car correctly the first time then we wouldn't have to keep dealing with this.
Regards,
*** ***

[redacted] called left msg 4/11/18 feel free to come by dealership and have battery tested on the service drive. In order for the battery to be covered under warranty it must fail the test per Toyota's guild lines.Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    First of all, the entire work order is a computer print out. 2 pages worth of information that spell out all the work that was done. NO WHERE on this print out does it state that my car ran rough or that it had a low fuel light on. I was only shown this AFTER I returned to Toyota, It is a hand scribbled note on the bottom of a page that could have written at any time by any person.     Second, I have been driving this car for 6 or 7 years and I know when the gas light is about to come on. I had at least 50 more mile to go before that was going to occur. I had just dropped my wife off at the movie theater and mentioned to her, " We will need to get gas before we head home" I was well aware of the gas situation. The car was running perfect.      Third, Mr. [redacted] obviously didn't read my complaint very well. I had [redacted] Auto clean my throttle body out. They did NOT reset my computer. Toyota already did that, witch is why my car started to idle poorly. The computer had been compensating for the long, slow build up of dirt. When Toyota reset the computer, as per the recall, then the car started to run bad. The computer was no longer attempting to compensate for a dirty throttle body. Over a period of time the computer would have figured it out and gone back to it's previous setting. I'm not saying it's ok to have a dirty throttle body, but this is what happened and this is how it happened.       Fourth, why on earth would I take my car back to people who are clearly lying to me? They will NEVER work on my car again! 
Regards,
[redacted]

Dear Customer, We have been trying to reach you for some time now and  would like to speak to you in regards to the issues please contact us.[redacted] owner [redacted] customer relations mgr858-486-2900

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
This does not resolve the issue. Toyota Poway says test pass, yet an independent mechanic says test fails. In addition, Toyota Poway's test results showed 496, after the battery was charged, with a pass.  The independent mechanic's test was 486, without a charge, fail.  Toyotoa is refusing to accept and independent third parties test results.  I have offered an alternative solution, give us a 5 year battery replacement for our 7-year battery.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]