Dana Enterprises

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called *** in the office like was suggested to get my refund of $ I was told that in order to get my check, they would mail a letter to me and I would have to sign this letter and return it before I would receive my check I asked what was in the letter and they responded that I would either have to drop the complaint with Revdex.com or write a positive commentI was shocked I told both *** and the other Gentleman who spoke with me that I would NOT sign any letter that forces me into doing something I don't want to do in order to get a refundHe persistantly asked me if I wanted my money back, and of course, I told him I did However, I would not sign this letter If I decided to write a positive comment or take it off of the Revdex.com website then it would be MY CHOICE The gentleman offered to come to my house with the check and I told him I would be home anytime after 2:30PM but I WOULD NOT sign this letter He told me it was company policy This is how the phone call ended I have NOT heard anything from anyone at the company and I feel this is so wrong on so many levels
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I want to thank the gentleman who sent my refund check to me and the flowers were very niceThanks again for doing right by me!
Regards,
*** ***

Ms***, I am sorry that you did not have our typical top of the line AWESOME experienceI know how you must have felt when the other company came in with such a low price, but we need to compare "apples to Apples".We run a top notch service company that includes standard:
a three year bumper to bumper warranty on all work, hour day a week drug and back ground technicians on call, full stocked service vehicles, and unlike most a 100% satisfaction guarantee. With that being said, it sounds like you are not 100% satisfied so please call *** in our office and she will refund 100% of any money you gave to us!

I am sorry we let you down, but when you said you were not going to be home yesterday evening I didn't want to leave it at your home, so I mailed your $49.00 check (#[redacted])  out today.Please call our office if you do not see it in two days. AGAIN, sorry we let you down.

Ms. [redacted], After speaking with our general manager and our service tech I determined that the option sheet with the repair lis[redacted] was not explained clearly to you. I am very sorry for this miscommunication. As you are aware, we have a 100% satisfaction guarantee and I feel that we did not meet up...

to your satisfaction, and I will be returning 100% of any money you paid us. Again, I am very sorry. Also,  I am in the process of reviewing this will all of our employees at our weekly meeting to confirm that this will never happen again---Thank you for bringing this to my attention, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]