Dana Point Medical Associates

Response to ID ***
"">I have not received any messages for the documents that the patient is requestingI apologize for the miss communicationThe email address she was using to communicate with us is incorrectOur email address [email protected], I am more than happy to provide any documentation she needs for the insurance to pay her backIn some circumstances, the insurance pays us directly and we then refund the money to the patient via check or credit card depending on their preferenceI have called the patient and left a message to call me back in addition I will also follow up with a phone call once again to settle this matter as soon as possibleI will also contact our old billing department and ask as a favor, they bill the insurance directly if patient is okay with that
Best regards,
*** ***
Office Manager
Dana Point Medical AssociatesDel Prado AveSte HDana Point, CA 92629Ph: ***Fax: ***

Response to ID ***I have not received any messages for the documents that the patient is requestingI apologize for the miss communicationThe email address she was using to communicate with us is incorrectOur email address [email protected], I am more than happy to provide
any documentation she needs for the insurance to pay her backIn some circumstances, the insurance pays us directly and we then refund the money to the patient via check or credit card depending on their preferenceI have called the patient and left a message to call me back in addition I will also follow up with a phone call once again to settle this matter as soon as possibleI will also contact our old billing department and ask as a favor, they bill the insurance directly if patient is okay with that. Best regards,*** ***Office ManagerDana Point Medical AssociatesDel Prado AveSte HDana Point, CA 92629Ph: ***Fax: ***

Review: I received services on 4/1/15. At the end of my appointment I was advised that the Doctor's office does not have a billing department. I paid for my appointment in full ($120) and was given some paperwork to mail into my insurance company for reimbursement. I was assured that reimbursement would be "no problem". I mailed the paperwork on 4/2. On 4/11 I received a letter from my health insurance, [redacted], stating that the paperwork I mailed in was insufficient and requesting a copy of form [redacted] or [redacted] from my physician. I called the office several times, but the office manager never called back. On 4/18 I mailed a letter in the US Mail requesting documentation. On 4/21 I called the doctor's office and got their email address: [redacted] and emailed a copy of the letter from [redacted] and requested the forms.On 5/8 I followed up with another phone call and email.On 5/27 I went into the doctor's office and left another copy of the letter.On 6/2 I went into the doctor's office and asked the receptionist to have someone contact me regarding my request.I have received NO RESPONSE to any of my requests.Desired Settlement: I want my Doctor and his Staff to be responsive to his patient's requests. I want to be reimbursed $120 from my healthcare insurance provider, but in order to do so, I must receive a response which includes all of the forms and documents requested by [redacted] from my doctor.I want an explanation and apology for the terrible service I have received.

Business

Response:

Response to ID [redacted]