Danbury Automotive

Why wasn't I told this when I call danbury dodge before I had the work done the service man said sorry there nothing we can do it is out of warranty he never said go to a dodge dealer I was not told about the help desk till after I had the work done and they said if I had the work and parts were mopar the would have cover the parts if they were [redacted] so the offer me free oil changes I said no thanks they even call me back and see if would take the free oil changes after I reported it to Revdex.com Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Our Pre-owned Vehicle Manager met with Mr*** to explain that the company responsible for creating the window stickers for our pre-owned inventory had made a mistake in pricing this particular vehicleHe showed Mr*** the correct pricing--$10,289, listed on our web site and, as a gesture of
good will, he offered to reduce price of the vehicle by half of the difference bringing the price of the vehicle to $9, If this is acceptable to Mr***, we will be happy to honor this price

*** *** number was entered into another customer's file--most likely as a typographical error
The number will be removed from our systems so *** *** should no longer receive service reminder calls

Our Pre-owned Vehicle Manager met with Mr*** to explain that the company responsible for creating the window stickers for our pre-owned inventory had made a mistake in pricing this particular vehicleHe showed Mr*** the correct pricing--$10,289, listed on our web site and, as a gesture of
good will, he offered to reduce price of the vehicle by half of the difference bringing the price of the vehicle to $9,
If this is acceptable to Mr***, we will be happy to honor this price

Why wasn't I told this when I call danbury dodge before I had the work done the service man said sorry there nothing we can do it is out of warranty he never said go to a dodge dealer I was not told about the help desk till after I had the work done and they said if I had the work and parts were mopar the would have cover the parts if they were [redacted] so the offer me free oil changes I said no thanks they even call me back and see if would take the free oil changes after I reported it to Revdex.com
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint Information:


All information on [redacted] Warranty coverage is included in the Owner's Manuals that come with the vehicle when purchased. As a Dealer and Certified Repair Center, the standard procedure for any potential warrantied repair is as follows: 1. The vehicle must be inspected and diagnosed by a [redacted]-certified technician. 2. This technician must verify that the repair meets [redacted] criteria for coverage--this varies according to the vehicle, part, age and experience/mileage. 3. Documentation must be submitted to [redacted] for approval--this may include photos, before any work is done. 4. Once approved by [redacted], a [redacted]-certified technician must complete the repair using [redacted]-certified parts. 5. Once the repair is completed, further paperwork must be submitted to [redacted] for reimbursement of costs for labor and parts. If the dealership uses a non-[redacted] certified technician or non-certified [redacted] parts to complete a repair, [redacted] will not reimburse for labor or parts under warranty. If the dealership completes a repair without prior warranty approval by [redacted], they may not reimburse for labor or parts. Since we had no knowledge or notice of [redacted] need for repair; did not have the opportunity to diagnose the repair required and verify that it met [redacted]'s criteria for coverage; and did not complete the repair, we can have no meaningful input to this particular situation. Any and all questions on warranty coverage must be addressed directly to [redacted] as they are the sole arbiter of eligibility for coverage.

[redacted] replacement of the ball joints and control arms on his 2011 [redacted], and the...

subsequent request for reimbursement, need to be addressed directly with [redacted]. They have sole discretion in determining warranty coverage and, as [redacted] was informed, they will not offer warranty coverage for non-[redacted] parts or repairs completed by [redacted]-certified technicians. Unfortunately, we cannot be of service in this particular situation as we have no authority or influence in warranty matters in which we have not actively participated.

Review: I NOTICED A VEHICLE, PLACED ON THE FRONT ROW, WITH A REASONABLE SALES STICKER PRICE (8,100). I INQUIRED ABOUT THE VEHICLE AND TEST DROVE IT. I PROCEEDED TO PURCHASE. SALES REP CALCULATED PAPER WORK WITH WRONG PRICE (10,289). IT WAS BROUGHT TO HIS ATTENTION THAT WAS NOT THE SALES STICKER PRICE ADVERTISED ON VEHICLE. THE SALES REP SENT HIS MANAGER OVER TO TELL ME THEY COULD NOT GIVE ME THE STICKER PRICE BECAUSE A THIRD PARTY BUSINESS WAS RESPONSIBLE FOR THE MISTAKE. THEY WILL NOT HONOR THE PRICE THEY WERE ADVERTISING ON THE VEHICLEDesired Settlement: I WANT THE VEHICLE FOR THE SALE PRICE ($8,100) ADVERTISED ON THE VEHICLE.

Business

Response:

Our Pre-owned Vehicle Manager met with Mr. [redacted] to explain that the company responsible for creating the window stickers for our pre-owned inventory had made a mistake in pricing this particular vehicle. He showed Mr. [redacted] the correct pricing--$10,289, listed on our web site and, as a gesture of good will, he offered to reduce price of the vehicle by half of the difference bringing the price of the vehicle to $9,300.

Review: The dealer agreed to a sales price on a used vehicle and then added a conveyance fee of $499 to the final paperwork. In CT the conveyance fee is described as a fee that covers paperwork and other activity required to prepare a vehicle for sale including registration. Since this dealer was in CT and I am a ** resident, they also wanted the DMV fee for new plates and the sales tax. The salesman informed me they use a service to help with registrations in **, and the conveyance fee would include this service. After agreeing to this fee and final price, the dealer informed me (5 days later) they could not register the vehicle and the service they use would require and additional two weeks if I wanted it registered. I was left the option to transfer my own plates or drive home on the dealer plates and send them back. They also indicated they would refund the sales tax and plate fee, since they would not be doing the registration. Since I needed the vehicle sooner than two weeks, I requested they write up the paperwork to transfer plates and provide the necessary documentation for me to register the vehicle in **.I also asked that since they were not doing the registration or financing, would they refund any of the conveyance fee. I was told no, this fee is standard for them and they will not refund any portion of it. After taking delivery of the vehicle and the documentation they provided, I went to the registry and found out I did not have all the required forms. A call to the dealer uncovered the fact that they neglected to provide me all the documentation necessary. Three days later, I received the form and will be going to the registry a second and hopefully last time for this vehicle. The complaint summary is that I was charged a $499 fee for documentation services that were very limited and did not include registration and in the end were done in error. The flat application of this fee for the limited services I received is not a fair dealer practice.Desired Settlement: I would appreciate a refund of 50% of the conveyance fee, as I beleive the dealer performed 50% of the expected work/services.

Business

Response:

Website Complaint Response:

We apologize for the delay and inconvenience Mr. [redacted] experienced in registering his vehicle. The paperwork to allow Mr. [redacted] to register his vehicle in [redacted] was completed and readied but, unfortunately, was not given to him at the time of sale. Our DMV clerk discovered this error on the Monday after Mr. [redacted] received the vehicle (which was on the previous Saturday). The paperwork should have been sent by overnight delivery to Mr. [redacted], but was delayed again--in part because of the Thanksgiving holiday. Mr. [redacted] received his paperwork to register the vehicle on Friday, November the 29th, which I confirmed with him the following Tuesday. During our conversation, I explained to Mr. [redacted] that he would be receiving a refund in compensation for the delay. This refund will be for $185, which is our standard Registration Fee.

Sent on: 12/11/2013 7:13:47 PM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I feel the suggested refund is less than adequate for the lack of service I received during the completion of the purchase transaction. The registration fee ($185) is only part of the problem with the dealer's performance and fulfillment of the Conveyance fee, for which they charge $499. The delay in receiving the proper paperwork cost me two trips to the registry of motor vehicles and an additional absence from work. This business charged $499 to perform the paperwork necessary to transfer and register the vehicle to me. They provided incomplete paperwork for registration and eventually remedied that situation six days and several requests after I completed my end of the transaction. I have requested fifty percent of the fee or $250 dollars, which I consider fair in regard to the hardship this issue has caused me.

Review: This vehicle was a long-distance purchase. On October 30 we emailed to ask specifically if this vehicle had a NAVIGATION system. On October 31 we were told in writing (via email) "yes, the 2011 Durango does have navigation." (I have this email) We then agreed to the sale and gave a deposit on October 31. However, this vehicle does NOT have navigation. This will cost $2,100 to install the genuine part at a local Dodge dealer. So far, Danbury has offered us $500 to resolve the issue.Also, there were 900+ miles added to this car after the dealer listing (and [redacted]) that we originally saw to our receipt of the vehicle. This vehicle was transported via car-carrier service ([redacted]) therefore, there were no miles added during the transport.Although there was supposedly a '120-point' inspection completed, this vehicle arrived with both a fog light and a directional light not working.Desired Settlement: We reasonably expect this Danbury Dodge dealership to FULLY PAY for a local Dodge dealer installation of the genuine Navigation System we were told, in writing, this vehicle possessed.We would also expect compensation of some sort for the extra mileage put on this car.We expect the lights to be replaced while the vehicle is having the Navigation installed.

Business

Response:

Website Complaint Response:

We are very sorry that Mr. and Mrs. [redacted] are disappointed in the Durango.

We discovered the error in the reporting of a Navigation System when Mr.

[redacted] brought it to our attention. This error occurred because, at the time,

we had two 2011 Dodge Durangos in stock-one with navigation and one without.

The person checking for the navigation equipment looked at the wrong vehicle

and erroneously reported that the Durango Mr. [redacted] wanted had navigation.

We apologize for this mistake and have reviewed the importance of citing

stock numbers when there are multiple vehicles involved to avoid this type

of error in the future. Regarding the turn signal and fog light--these items

were checked during our safety inspection but there is no way of knowing

when a bulb will burn out. These may have "gone out" during transport. As

for the mileage, a manager drove the vehicle before it was offered for sale

so there was additional mileage that was not reflected on the [redacted] but the

actual mileage was accurately reflected on the mileage statement, which was

discussed prior to and provided at the time of sale. Understanding that Mr.

and Mrs. [redacted] are dissatisfied with the vehicle, we have offered the

following remedies: Either they may return the vehicle for a complete refund

of the purchase price or they may opt to have a credit issued of $1,000

towards the purchase of a navigation system. We await their decision so that

we can resolve this issue to their satisfaction.

Sent on: 12/3/2013 12:14:31 PM

Consumer

Response:

Review: [redacted]

I am rejecting this response because: We have obtained a written document stating that a navigation system will cost $2,563.23 to have installed at our local Dodge dealership. Because this is a 2011 model, the entire radio assembly has to be replaced and the part alone is $2,300. The cost for installation is $56.99, and the tax is $206.24. We are reasonably expecting the Danbury Dodge dealership to cover ALL cost for this installation, as it was their error to tell us that this vehicle possessed a navigation system when it in fact does not. As we were dealing long-distance, and their listing for this car contained some confusing details, we contacted them to verify the information that was important to us. We were trusting them to tell us the truth. The $1,000 they have offered us is neither sufficient nor fair.

Review: Brought in our 2003 Dodge Ram pick up for repairs. Truck had a hard start on cold mornings and the air conditioning did not work. They told us the #1 fuel cylinder injector was bad and needed replacement. They were unable to find a problem with the air conditioning, but still charged us a $98 diagnosis charge. When we picked up the truck we broke down on the highway and had to be towed back to the dealership. The service manager told us we had more problems with the truck and the transfer pump would need to be replaced. When asked if the truck was diagnosed via computer he said yes and that's what the problem came up as. After the transfer pump replacement, the truck still would not run and the service manager said we now needed a $3500 pressure pump to fix it. We asked the service manager for the computer diagnostic showing that the transfer pump was bad and also for this diagnosis of the pressure pump. He then changed his story stating that a computer diagnosis was never done and they manually tested everything. He then stated they were "pretty sure" this was the problem, as he did with the transfer pump. I did not agree with their diagnosis or have any confidence that they are qualified to work on diesel motors, so we had the truck towed to another dealer. The other dealer documented that issue as being Danbury Dodge did not properly fix the truck the first time. The fuel cylinder injector that they put in was not properly tightened and was leaking at the valve. As such when they tested the transfer pump and got a low pressure reading, it was not due to the pump, but because there was fuel leaking from the injector they did not tighten or the valve. As such the second repair was unnecessary. They never went back and checked their initial work. Service Manager - [redacted] - is arrogant, condescending and only cares about getting as much money out of you as he can. Refused to credit us for the unecessary repair or stand by their mistake of incorrecly fixing the injector.

Product_Or_Service: Service on 2003 Dodge Ram

Desired Settlement: Reimbursement of $1,170 which represents $633.49 for the unnecessary transfer pump repair, $80 for the tow truck to move the truck to a qualified dealership and $456.60 to have the other dealership correct the mistakes made by Danbury Dodge.

Business

Response:

Business Response /* (1000, 5, 2013/07/01) */

Contact Name and Title: [redacted], BDC Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted].com

We greatly regret and apologize for the inconvenience and frustration that the [redacted]'s experienced in this situation.

While we feel the repair was handled in an efficient and cost-effective manner, we acknowledge that we were unable to resolve the issues they were experiencing.

We are in the process of refunding them for the cost of the repairs made here and the cost of the tow service for a total of $713.49. [redacted] has approved this resolution.

Please note that we have taken this opportunity to re-evaluate our procedures regarding test-drives and diagnostic tests to improve our effectiveness in the future.

Review: Danbury Chrysler Jeep Dodge keeps calling my cell phone withregards to servicing my car. I do not have a car they service, asked them multiple times to remove my telephone number from their list to no avail, they keep calling and leaving messages. The last time I called they kept transferring me five times claing the next representative will take care of "my problem". It is not my problem, it is their problem, but I have to deal with it. Anyway, the problem persists, I've got a new message today in spite of their assurances that I'll no longer receive their phone calls.Desired Settlement: Please, make them stop calling me.

Business

Response:

[redacted] number was entered into another customer's file--most likely as a typographical error.

Review: I am writing to register a complaint against Danbury [redacted] of Danbury, CT. I spoke with [redacted] the phone or internet salesperson at the dealership. I was given a quote by [redacted] for a 2015 [redacted]. I also on the advice of my credit union printed out the [redacted] certificate for my car with the exact same options to bring to the Dealership. The figures were thousands of dollars apart. Upon arriving at Danbury [redacted] was not present and had passed my information to the sales manager [redacted] and his assistant [redacted]. When we asked to at least see the [redacted] first, and questioned the difference in the prices, the sales manager became enraged and shouted loudly to my wife and I that "he had already lost a thousand dollars on our car and would not be losing anymore. If you don't like my price, get back your car, get off the lot, and go home!" Also, we were purchasing a new car, yet we were finally shown a [redacted] that already had nearly 300 miles on it and was filthy inside and out! My wife and I left the dealership as livid as we could possibly be. We contacted the owner of the dealership and received no solutions. Several days later, we were called by [redacted] and he apologized for his co-workers' behavior in his absence and asked if there was anything that he could do to regain our business. He then offered us an additional $500.00 refund as an incentive if we would reconsider and come back. My wife just wanted her car and against my objections, she insisted that we try again and not even see the sales manager [redacted] or [redacted] again if possible. To do this had to meet [redacted] at a different lot and different building. We went back and purchased the [redacted]. Vin# [redacted] meticulously presented us with one document at a time and had us sign prior to presenting any other documents. After signing each document, no document for our $500 refund incentive was present. . Additionally, now [redacted] claims there was some mix-up and refused to pay our promised $500.00. After all this a $500.00 mix-up was hardly believable. We paid the exact same price as we were given the week prior when we were treated rudely and shouted at by [redacted] and others. The car still had 300 miles on it and sold to us as new. Had we not been promised the $ 500.00 refund incentive we would have never come back to Danbury [redacted]. In addition with factory incentives (not dealer) we ended up over paying $158.25 that is clearly shown in all contracts and receipts. yet Danbury [redacted] has not contacted us on that overpayment. Lastly the [redacted] price for my car was supposed to be guaranteed, yet Danbury [redacted] refused to even look at the certificate.Desired Settlement: I want my $500.00 incentive refund and my $ 158.00 overpayment returned

Business

Response:

Mr. [redacted] is being refunded the amount he was charged in error-- $158.00, and should be receiving that check within the week. Regarding the $500, Mr. [redacted] deducted this amount from the total he paid at delivery so, in effect, he has received the requested discount.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My initial price quote from [redacted] on June 25,2014 for exactly $30, 755.70 for the vehicle. I paid $500.00 required down payment on July 3, 2014. I requested a draft from my credit union for the exact remainder of the total price. It was mailed to us from [redacted] and took several workdays to arrive. My wife and I brought that check to purchase the car to Danbury [redacted] at 5:00 pm on Friday July 11, 2014. After we were treated extremely rude and told to leave the premises, we demanded our deposit be returned. We were told that offices were closed and we would have to wait to get our refund on the following Monday July 14, 2014. On that Monday July 14,2014, [redacted] called me back, apologized for his colleagues’ actions, and asked if there was anything that he could do to regain our trust and get our business back. He explained that we already hand $ 138.25 coming back in overpayments and that he would offer $500.00 more in refunds if we would just come back and do business with him. We returned pursuant to the new offer; not because they were nice people.

Facts:

1. No refund of my $500.00 deposit was ever returned. Paid July 3, 2014.

2. No $500.00 promised incentive refund was ever paid.

3. Paid same price quoted weeks prior to purchase date July 14, 2014 before insults by [redacted] and [redacted].

4. Draft from [redacted] Credit Union was issued and dated on July 3, 2014 and received July 09, 2014. No new drafts ever issued for new incentive price. Only one check issued. Unreasonable to assume that a new draft was reissued, mailed, and received over a two day weekend for a new amount.

5. $500.00 incentive was not offered until Monday July 14, 2014. Same day of purchase. 11 days after draft was issued.

6. $158.25 check just received from Danbury [redacted], November 24, 2014, only after nearly 5 months of complaints where clear and indisputable evidence was always present.

7. No evidence on any receipt document crediting our $500.00

8. Original explanations for several months were that there was some mix-up that would be corrected later, [redacted] was at fault, and he is no longer with the company.

9. New denial is that this discount was somehow included somewhere in the receipts.

Conclusion: Well documented over payment error was corrected and finally paid after months of denials from Danbury [redacted]. $500.00 incentive has not been paid or deducted from any total, and Danbury [redacted] continues to provide constantly changing fabricated explanations.

Sincerely,

Business

Response:

I will process a check request today for a refund of $500.